:root{--dark-bg: #0a171c;--dark-bg-deep: #071116;--dark-surface: #12272e;--dark-surface-2: #10232a;--dark-surface-soft: #17313a;--dark-surface-raised: #1a3842;--dark-border: #284956;--dark-border-soft: #203b45;--dark-text: #e8f2f6;--dark-muted: #8fb0bd;--dark-muted-strong: #afd0dc;--dark-accent: #45c9ed;--dark-accent-strong: #2f8ba5;--dark-accent-soft: #163d49;--dark-warning: #ffc85a;--dark-danger: #ff6b6b;color:#17202a;background:#f6f7f9;font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif}:root[data-theme=dark][data-theme-variant=contrast-dark]{--dark-bg: #05070d;--dark-bg-deep: #02040a;--dark-surface: #0f172a;--dark-surface-2: #111827;--dark-surface-soft: #172033;--dark-surface-raised: #1f2937;--dark-border: #94a3b8;--dark-border-soft: #64748b;--dark-text: #f8fafc;--dark-muted: #d1d5db;--dark-muted-strong: #f1f5f9;--dark-accent: #67e8f9;--dark-accent-strong: #0891b2;--dark-accent-soft: #083344;--dark-warning: #fde047;--dark-danger: #fb7185}*{box-sizing:border-box}body{margin:0;min-width:0;overflow-x:hidden;background:#f6f7f9}html,body,#root{width:100%;min-height:100%}button,input,select,textarea{font:inherit}button{cursor:pointer}.login-screen{min-height:100vh;display:grid;place-items:center;background:#e9eef3}.login-panel{width:380px;display:grid;gap:18px;padding:28px;background:#fff;border:1px solid #d8dde5;border-radius:8px;box-shadow:0 16px 50px #141e281f}.public-ticket-page{min-height:100vh;display:grid;place-items:start center;padding:32px 16px;background:linear-gradient(180deg,#0d6efd14,#0d6efd00 220px),#f6f7f9}.public-ticket-card{width:min(920px,100%);display:grid;gap:18px;padding:24px;border:1px solid #d8dde5;border-radius:8px;background:#fff;box-shadow:0 16px 50px #141e281a}.public-ticket-head{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;padding-bottom:14px;border-bottom:1px solid #e4e9ef}.public-ticket-head h1,.public-ticket-title h2{margin-bottom:0}.public-ticket-title{display:grid;gap:6px}.public-ticket-title span{color:#647280}.public-ticket-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.public-ticket-grid section,.public-ticket-meta{padding:14px;border:1px solid #dce2ea;border-radius:8px;background:#fbfcfd}.public-ticket-grid h3{margin-bottom:8px;font-size:16px}.public-ticket-grid p{margin-bottom:0;white-space:pre-wrap;line-height:1.5}.public-ticket-meta{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px;color:#647280}.public-ticket-meta strong{color:#17202a}.eyebrow{margin:0 0 4px;color:#4d6c87;font-size:13px;text-transform:uppercase;letter-spacing:0}h1,h2,h3,p{margin-top:0}label{display:grid;gap:6px;color:#52616d;font-size:14px}input,select,textarea{width:100%;border:1px solid #cfd7e1;border-radius:6px;background:#fff;color:#17202a;padding:10px 12px}textarea{resize:vertical}.primary{display:inline-flex;align-items:center;justify-content:center;gap:8px;border:0;border-radius:6px;padding:10px 14px;background:#0d6efd;color:#fff;font-weight:700}.secondary,.button.secondary{display:inline-flex;align-items:center;justify-content:center;gap:8px;min-height:38px;border:1px solid #cfd7e1;border-radius:6px;padding:9px 12px;background:#fff;color:#17202a;font-weight:700;text-decoration:none}.secondary:hover,.button.secondary:hover{border-color:#0d6efd;background:#edf6ff}.icon{display:inline-grid;place-items:center;width:38px;height:38px;border:1px solid #cfd7e1;border-radius:6px;background:#fff;color:#17202a}.compact-icon{width:30px;height:30px;padding:0}.danger-icon{border-color:#ffc9c9;color:#b42318}.text-icon{width:auto;display:inline-flex;padding:0 12px;gap:8px}.error{color:#9d1c1c;background:#fff0f0;border:1px solid #ffd2d2;border-radius:6px;padding:10px 12px}.compact{padding:6px 8px;font-size:13px}.banner{display:flex;align-items:center;gap:8px;margin-bottom:12px}.app-shell{position:relative;display:grid;grid-template-columns:var(--app-sidebar-width, 240px) 1fr;min-height:100vh;transition:grid-template-columns .16s ease}.app-shell.nav-collapsed{grid-template-columns:72px 1fr}.mobile-topbar,.mobile-nav-backdrop,.mobile-nav-close,.mobile-chat-controls,.mobile-side-head{display:none}.mobile-chat-summary{min-width:0;flex:1;display:grid;gap:2px;border:0;background:transparent;color:inherit;padding:1px 0;text-align:left}.mobile-chat-summary strong{min-width:0;display:flex;gap:6px;align-items:center;font-size:15px;line-height:1.16}.mobile-chat-summary strong>span,.mobile-chat-summary>span{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.mobile-chat-summary>span{color:#647280;font-size:12px;line-height:1.2}.mobile-chat-summary .platform-badge{flex:0 0 auto}.mobile-chat-summary:hover strong>span,.mobile-chat-summary:focus-visible strong>span{color:#0d6efd}.mobile-chat-summary:focus-visible{outline:2px solid rgba(13,110,253,.28);outline-offset:3px;border-radius:6px}.mobile-chat-pin.active{border-color:#0d6efd;background:#edf6ff;color:#0d4e9d}.nav{display:flex;flex-direction:column;min-height:0;gap:6px;padding:18px;background:#111820;color:#fff;overflow:hidden;transition:padding .16s ease}.nav.collapsed{padding:18px 10px}.brand{display:flex;gap:12px;align-items:center;padding-bottom:14px;margin-bottom:8px;border-bottom:1px solid rgba(255,255,255,.12)}.nav.collapsed .brand{justify-content:center}.brand-logo{flex:0 0 42px;width:42px;height:42px;border-radius:999px;background:#d9f4a9;object-fit:cover}.brand small{display:block;color:#aeb9c4}.user-avatar{flex:0 0 auto;display:inline-grid;place-items:center;overflow:hidden;border:1px solid rgba(255,255,255,.22);border-radius:999px;background:linear-gradient(135deg,#0d6efd,#38bdf8);color:#fff;font-weight:900;box-shadow:0 8px 22px #0d6efd38}.user-avatar.sm{width:34px;height:34px;font-size:12px}.user-avatar.md{width:44px;height:44px;font-size:14px}.user-avatar.lg{width:76px;height:76px;font-size:24px}.user-avatar img{width:100%;height:100%;display:block;object-fit:cover}.user-avatar b{line-height:1}.profile-card{width:100%;min-height:58px;border:1px solid rgba(255,255,255,.12);border-radius:8px;margin-bottom:8px;padding:8px;background:#ffffff0b}.profile-card-text{display:grid;gap:2px;text-align:left}.profile-card-text strong,.profile-card-text small{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.profile-card-text small{color:#aeb9c4;font-size:12px}.nav.collapsed .profile-card{min-height:48px;padding:6px 0}.mobile-profile-button{flex:0 0 auto;display:none;border:0;padding:0;background:transparent}.brand-text,.nav-label{min-width:0;overflow:hidden;white-space:nowrap;text-overflow:ellipsis}.nav.collapsed .brand-text,.nav.collapsed .nav-label{display:none}.nav-toggle{margin-bottom:6px}.nav-toggle-icon{transition:transform .16s ease}.nav.collapsed .nav-toggle-icon{transform:rotate(180deg)}.notification-box{width:100%}.nav-main{width:100%;min-width:0;display:grid;gap:6px}.nav-footer{width:100%;flex:0 0 auto;display:grid;gap:6px;margin-top:auto;padding-top:10px;border-top:1px solid rgba(255,255,255,.12)}.nav-footer .profile-card{margin-bottom:0}@media (min-width: 901px){.nav,.nav.collapsed{position:sticky;top:0;align-self:start;height:100vh;height:100dvh;min-height:0}.nav-main{flex:1 1 auto;min-height:0;overflow-x:hidden;overflow-y:auto;overscroll-behavior:contain;scroll-padding-block:6px;scrollbar-gutter:stable}.nav-footer{margin-top:0}}.cache-refresh-button:disabled{cursor:wait;opacity:.72}.cache-refresh-button:disabled svg{animation:cache-refresh-spin .9s linear infinite}@keyframes cache-refresh-spin{to{transform:rotate(360deg)}}.spin{animation:cache-refresh-spin .9s linear infinite}.sound-button{justify-content:space-between;width:100%;color:#dce5ee}.sound-button.enabled,.theme-button.enabled{background:#0d6efd29;color:#fff}.theme-button{justify-content:space-between;width:100%;color:#dce5ee}.notification-button{width:100%;justify-content:space-between;position:relative}.notification-button b{display:inline-grid;place-items:center;min-width:22px;height:22px;border-radius:999px;background:#d92d20;color:#fff;font-size:12px}.nav.collapsed .sound-button,.nav.collapsed .theme-button,.nav.collapsed .notification-button,.nav.collapsed button{justify-content:center;padding:11px 0}.nav.collapsed .notification-button b{position:absolute;top:5px;right:6px;min-width:18px;height:18px;font-size:11px}.notification-overlay,.modal-overlay{position:fixed;z-index:100;top:0;right:0;bottom:0;left:0;display:grid;place-items:center;padding:32px;background:#11182094}.modal-overlay{z-index:110}.notification-dialog{width:min(960px,calc(100vw - 64px));max-height:80vh;display:grid;grid-template-rows:auto auto minmax(0,1fr);overflow:hidden;border:1px solid #cfd7e1;border-radius:8px;background:#fff;box-shadow:0 22px 70px #141e2847}.modal-dialog{width:min(720px,calc(100vw - 64px));max-height:86vh;display:grid;grid-template-rows:auto minmax(0,1fr);overflow:hidden;border:1px solid #cfd7e1;border-radius:8px;background:#fff;box-shadow:0 22px 70px #141e2847}.profile-dialog{width:min(780px,calc(100vw - 64px))}.profile-head{align-items:center}.profile-head-main{display:flex;align-items:center;gap:14px;min-width:0}.profile-head-main h2{margin-bottom:4px}.profile-head-main span{color:#647280}.profile-body{display:grid;gap:14px;overflow:auto;padding:16px}.profile-avatar-card{display:grid;grid-template-columns:auto minmax(0,1fr) auto;gap:14px;align-items:center;border:1px solid #dce2ea;border-radius:8px;padding:14px;background:#f8fafc}.profile-avatar-card span,.profile-avatar-card small{display:block;margin-top:3px;color:#647280}.profile-avatar-actions{display:flex;flex-wrap:wrap;gap:8px;justify-content:flex-end}.profile-upload-button{min-height:38px;display:inline-flex;align-items:center;justify-content:center;cursor:pointer}.profile-upload-button input{display:none}.profile-details-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.profile-details-grid span,.profile-signature{min-width:0;border:1px solid #dce2ea;border-radius:8px;padding:11px 12px;background:#fff}.profile-details-grid small,.profile-signature small{display:block;margin-bottom:4px;color:#647280;font-size:12px;font-weight:800;text-transform:uppercase}.profile-details-grid strong,.profile-signature p{overflow-wrap:anywhere}.profile-signature p{margin:0;white-space:pre-wrap}.notification-dialog-head{display:flex;justify-content:space-between;gap:24px;align-items:flex-start;padding:20px 22px;border-bottom:1px solid #e4e9ef}.notification-dialog-head h2{margin-bottom:4px}.modal-head{display:flex;justify-content:space-between;gap:16px;align-items:center;padding:18px 20px;border-bottom:1px solid #e4e9ef}.modal-head h2{min-width:0;margin-bottom:0;overflow-wrap:anywhere}.modal-form{min-height:0;display:grid;gap:10px;align-content:start;overflow:auto;padding:16px 20px 20px}.modal-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px}.form-field{min-width:0;display:grid;gap:5px}.form-field>span{color:#52616d;font-size:12px;font-weight:800;text-transform:uppercase}.form-field>small{color:#647280;font-size:12px;font-weight:700;line-height:1.35}.modal-actions{display:flex;justify-content:flex-end;gap:8px;padding-top:4px}.modal-actions button:not(.primary){border:1px solid #cfd7e1;border-radius:6px;background:#fff;padding:10px 14px;color:#17202a;font-weight:700}.notification-dialog-head span{color:#52616d}.notification-dialog-actions{display:flex;gap:8px;align-items:center;flex:none}.notification-dialog-actions button:disabled{cursor:default;opacity:.56}.notification-tabs{display:flex;gap:8px;padding:12px 22px;border-bottom:1px solid #e4e9ef;background:#f8fafc}.notification-tabs button{display:inline-flex;align-items:center;gap:8px;border:1px solid #cfd7e1;border-radius:6px;padding:8px 12px;background:#fff;color:#17202a;font-weight:700}.notification-tabs button.active{border-color:#0d6efd;background:#0d6efd;color:#fff}.notification-tabs span{display:inline-grid;place-items:center;min-width:22px;height:22px;border-radius:999px;background:#17202a1a;font-size:12px}.notification-tabs button.active span{background:#fff3}.notification-list{min-height:0;display:grid;gap:8px;align-content:start;overflow:auto;padding:12px}.notification-row{min-height:96px;display:grid;grid-template-columns:4px minmax(0,1fr) auto;gap:12px;align-items:stretch;padding:10px 12px 10px 10px;border:1px solid #dce2ea;border-radius:8px;background:#fff}.notification-row.unread{border-color:#f7d28a;background:#fffaf0}.notification-row.critical.unread{border-color:#f0a6a6;background:#fff5f5}.notification-marker{width:4px;margin:4px 0;border-radius:999px;background:#cfd7e1}.notification-row.unread .notification-marker{background:#f59f00}.notification-row.critical .notification-marker{background:#d64545}.notification-row-main{min-width:0;display:grid;gap:8px;align-content:center;color:#17202a;text-align:left}.notification-row-main.clickable{cursor:pointer}.notification-row-main.disabled{cursor:default}.notification-row-main:focus-visible{outline:2px solid #45c9ed;outline-offset:3px;border-radius:6px}.notification-title-line{min-width:0;display:flex;gap:8px;align-items:center;margin:0}.notification-title-line strong{overflow-wrap:anywhere}.notification-title-line b{flex:none;display:inline-grid;place-items:center;min-width:34px;height:24px;border-radius:999px;background:#17202a;color:#fff;font-size:12px}.notification-body{margin:0;color:#3b4a59;line-height:1.45;white-space:pre-wrap;overflow-wrap:anywhere}.notification-meta-line{display:flex;flex-wrap:wrap;gap:8px;margin:0}.notification-meta-line small{display:inline-flex;align-items:center;min-height:22px;border-radius:999px;padding:2px 8px;background:#edf1f5;color:#52616d}.notification-row-action{align-self:center;min-width:118px;border:1px solid #bdd7ff;border-radius:6px;padding:8px 12px;background:#edf6ff;color:#0d4e9d;font-weight:700}.notification-row-action:disabled{cursor:default;border-color:#dce2ea;background:#f6f7f9;color:#647280}.notification-empty{min-height:260px;display:grid;place-items:center;align-content:center;gap:8px;color:#647280;text-align:center}.notification-empty strong{color:#17202a}.toast-viewport{position:fixed;z-index:95;top:16px;right:18px;width:min(390px,calc(100vw - 36px));display:grid;gap:10px;pointer-events:none}.toast-card{min-width:0;display:grid;grid-template-columns:minmax(0,1fr) 34px;align-items:stretch;overflow:hidden;border:1px solid #dce2ea;border-left-width:4px;border-radius:8px;background:#fff;color:#17202a;box-shadow:0 18px 50px #141e282e;pointer-events:auto}.toast-card.toast-message{border-left-color:#0d6efd}.toast-card.toast-notification{border-left-color:#7c3aed}.toast-card.toast-success{border-left-color:#16a34a}.toast-card.toast-error{border-left-color:#d92d20}.toast-card.toast-warning{border-left-color:#f59f00}.toast-card.toast-info{border-left-color:#0f766e}.toast-main{min-width:0;display:grid;grid-template-columns:34px minmax(0,1fr);gap:8px;align-items:start;border:0;background:transparent;color:inherit;padding:11px 12px;text-align:left}button.toast-main{cursor:pointer}.toast-card.actionable .toast-main:hover,.toast-card.actionable .toast-main:focus-visible{background:#f8fafc;outline:none}.toast-icon{display:inline-grid;place-items:center;width:30px;height:30px;border-radius:8px;background:#edf6ff;color:#0d4e9d}.toast-success .toast-icon{background:#ecfdf3;color:#087443}.toast-error .toast-icon{background:#fff1f1;color:#b42318}.toast-warning .toast-icon{background:#fff7df;color:#9a6700}.toast-notification .toast-icon{background:#f4f0ff;color:#5b21b6}.toast-info .toast-icon{background:#e8f8f7;color:#0f766e}.toast-copy{min-width:0;display:grid;gap:3px}.toast-copy strong,.toast-copy span,.toast-copy small{min-width:0;overflow:hidden;text-overflow:ellipsis}.toast-copy strong{color:inherit;font-size:14px;line-height:1.2;white-space:nowrap}.toast-copy span{color:#52616d;font-size:13px;line-height:1.25}.toast-copy small{color:#647280;font-size:12px;line-height:1.2;white-space:nowrap}.toast-close{display:inline-grid;place-items:center;border:0;border-left:1px solid #edf1f5;background:transparent;color:#647280}.toast-close:hover,.toast-close:focus-visible{background:#f8fafc;color:#17202a;outline:none}.toaster-settings-card,.web-push-settings-card{gap:12px}.toaster-settings-list{display:grid;gap:8px}.web-push-status-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}.web-push-status-grid span{min-width:0;display:grid;gap:3px;border:1px solid #dbe6ee;border-radius:8px;background:#f8fbfd;padding:9px 10px}.web-push-status-grid strong{color:#718195;font-size:11px;text-transform:uppercase}.web-push-status-grid b{color:#17202a;font-size:14px}.assistant-launcher{position:fixed;z-index:80;right:22px;bottom:22px;display:inline-flex;align-items:center;gap:8px;border:1px solid #0d6efd;border-radius:999px;padding:12px 16px;background:#0d6efd;color:#fff;font-weight:800;box-shadow:0 12px 36px #0d6efd3d}.assistant-widget{position:fixed;z-index:80;right:22px;bottom:22px;width:420px;height:min(640px,calc(100vh - 44px));display:grid;grid-template-rows:auto minmax(0,1fr) auto auto;overflow:hidden;border:1px solid #cfd7e1;border-radius:8px;background:#fff;box-shadow:0 18px 60px #141e2838}.assistant-head{display:flex;justify-content:space-between;gap:12px;align-items:center;padding:14px 16px;border-bottom:1px solid #e4e9ef}.assistant-head h2{margin-bottom:0;font-size:18px}.assistant-messages{min-height:0;display:grid;gap:10px;align-content:start;overflow:auto;padding:12px;background:#f8fafc}.assistant-message{display:grid;gap:8px;max-width:92%;border:1px solid #dce2ea;border-radius:8px;padding:10px 11px;background:#fff;line-height:1.42}.assistant-message.user{justify-self:end;border-color:#bdd7ff;background:#edf6ff}.assistant-message p{margin-bottom:0;white-space:pre-wrap;overflow-wrap:anywhere}.assistant-sources{display:grid;gap:6px;padding-top:6px;border-top:1px solid #e4e9ef}.assistant-sources>strong{color:#52616d;font-size:12px;text-transform:uppercase}.assistant-sources blockquote{margin:0;border-left:3px solid #0d6efd;padding-left:8px;color:#3b4a59;font-size:13px}.assistant-sources blockquote>span{display:block;margin-bottom:3px;color:#17202a;font-weight:700}.assistant-sources footer{margin-top:4px;color:#647280;font-size:12px}.assistant-empty,.assistant-loading{display:grid;gap:6px;place-items:center;min-height:180px;color:#647280;text-align:center}.assistant-empty strong{color:#17202a}.assistant-error{border-top:1px solid #ffd2d2;background:#fff0f0;color:#9d1c1c;padding:9px 12px;font-size:13px}.assistant-form{display:grid;gap:8px;padding:12px;border-top:1px solid #e4e9ef;background:#fff}.assistant-form textarea{min-height:72px;max-height:130px}.assistant-form-row{display:flex;justify-content:space-between;align-items:center;gap:10px}.assistant-form-row span{color:#647280;font-size:12px}.assistant-web-card{align-content:start}.assistant-web-card h3{display:flex;gap:8px;align-items:center}.assistant-web-form{display:grid;grid-template-columns:minmax(120px,1fr) 130px minmax(220px,2fr) minmax(140px,1fr) auto;gap:8px;align-items:center}.assistant-web-list{display:grid;gap:8px}.assistant-web-row{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:10px;align-items:center;border:1px solid #dce2ea;border-radius:8px;padding:9px;background:#f8fafc}.assistant-web-row.enabled{border-color:#b8dfc8;background:#f2fbf5}.assistant-web-row>div:first-child{display:grid;gap:3px;min-width:0}.assistant-web-row span,.assistant-web-row small{color:#647280;overflow-wrap:anywhere}.nav button{display:flex;gap:10px;align-items:center;border:0;border-radius:6px;padding:11px 12px;background:transparent;color:#dce5ee;text-align:left;position:relative}.nav-critical-badge{display:inline-grid;place-items:center;min-width:20px;height:20px;margin-left:auto;border-radius:999px;background:#d92d20;color:#fff;font-size:12px;line-height:1}.nav-unread-badge{display:inline-grid;place-items:center;min-width:22px;height:22px;margin-left:auto;padding:0 6px;border-radius:999px;background:#d92d20;color:#fff;font-size:12px;line-height:1;box-shadow:0 5px 14px #d92d203d}.nav.collapsed .nav-unread-badge{position:absolute;top:4px;right:5px;min-width:17px;height:17px;padding:0 3px;font-size:10px}.nav.collapsed .nav-critical-badge{position:absolute;top:4px;right:5px;min-width:17px;height:17px;font-size:10px}.nav button:hover,.nav button.selected{background:#223142;color:#fff}.nav .profile-card{justify-content:flex-start;width:100%;min-height:58px;border:1px solid rgba(255,255,255,.12);border-radius:8px;margin-bottom:8px;padding:8px;background:#ffffff0b}.nav .profile-card:hover{border-color:#ffffff3d;background:#ffffff14}.nav.collapsed .profile-card{justify-content:center;min-height:48px;padding:6px 0}.content{padding:16px;overflow:hidden}.app-content-column{min-width:0;min-height:0}.ticket-ribbon-enabled{--ticket-ribbon-space: 76px}.ticket-ribbon-enabled .app-content-column{padding:16px 16px 0}.ticket-ribbon-enabled .content{padding:0}.ticket-reminder-ribbon{position:sticky;top:0;z-index:70;min-width:0;min-height:64px;display:flex;align-items:center;justify-content:flex-start;gap:8px;margin-bottom:10px;padding:6px 8px;border:1px solid #dbe5f0;border-radius:8px;background:#fffffff5;box-shadow:0 10px 26px #0f172a14;-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px)}.ticket-reminder-summary{min-width:178px;height:50px;display:inline-flex;align-items:center;justify-content:flex-start;gap:8px;border:1px solid #cfd7e1;border-radius:7px;padding:0 8px;background:#f8fafc;color:#17202a;font-weight:800}.ticket-reminder-summary span{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ticket-reminder-summary b{min-width:24px;height:22px;display:inline-grid;place-items:center;border-radius:999px;background:#f59e0b;color:#241700;font-size:12px}.ticket-reminder-strip{min-width:0;flex:1;display:flex;align-items:center;justify-content:flex-start;gap:6px;overflow-x:auto;scrollbar-width:thin}.ticket-reminder-card{--ticket-reminder-pulse-shadow: rgba(245, 158, 11, .16);position:relative;flex:0 0 min(260px,34vw);height:52px;min-width:210px;display:grid;grid-template-columns:auto minmax(0,1fr);grid-template-rows:14px 17px 14px;column-gap:7px;align-items:center;border:1px solid #d6dee8;border-radius:7px;padding:4px 8px 4px 12px;background:#fff;color:#17202a;text-align:left}.ticket-reminder-card:before{content:"";position:absolute;left:4px;top:7px;bottom:7px;width:3px;border-radius:999px;background:#f59e0b;animation:ticketReminderPulse 1.5s ease-in-out infinite}.ticket-reminder-card.risk{--ticket-reminder-pulse-shadow: rgba(220, 38, 38, .16);border-color:#f7b4a7;background:#fff7f5}.ticket-reminder-card.risk:before{background:#dc2626}.ticket-reminder-card.activation-due{--ticket-activation-bg-soft: #fff8dc;--ticket-activation-bg-strong: #ffe8a3;--ticket-activation-ring: rgba(245, 158, 11, .28);border-color:#e6a72f;animation:ticketActivationBackgroundPulse 1.45s ease-in-out infinite}.ticket-reminder-card.activation-due.risk{--ticket-activation-bg-soft: #fff1e8;--ticket-activation-bg-strong: #ffd5c5;--ticket-activation-ring: rgba(220, 38, 38, .24);border-color:#e98570}.ticket-reminder-card strong,.ticket-reminder-title,.ticket-reminder-card small{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ticket-reminder-card strong{font-size:12px;color:#0d4e9d}.ticket-reminder-title{position:relative;grid-column:1 / -1;display:block;font-size:12px;font-weight:800}.ticket-reminder-title i{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-style:normal}.ticket-reminder-title.marquee i{display:inline-block;width:max-content;min-width:100%;overflow:visible;text-overflow:clip;animation:ticketTitleMarquee 10s linear infinite}.ticket-reminder-title.marquee i:after{content:attr(data-title);padding-left:30px}.ticket-reminder-card:hover .ticket-reminder-title.marquee i,.ticket-reminder-card:focus-visible .ticket-reminder-title.marquee i{animation-play-state:paused}.ticket-reminder-card small{color:#647280;font-size:11px;font-weight:700}.ticket-reminder-card>small:first-of-type{justify-self:end}.ticket-reminder-footer{grid-column:1 / -1;min-width:0;display:flex;align-items:center;justify-content:space-between;gap:8px}.ticket-reminder-client{min-width:0;flex:1;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ticket-reminder-card .ticket-reminder-wait{flex:0 0 auto;display:inline-flex;align-items:center;gap:3px;color:#8a5600;font-variant-numeric:tabular-nums;white-space:nowrap}.ticket-reminder-wait svg{flex:0 0 auto}.ticket-reminder-card:hover,.ticket-reminder-card:focus-visible,.ticket-reminder-summary:hover,.ticket-reminder-summary:focus-visible,.ticket-reminder-more:hover,.ticket-reminder-more:focus-visible{border-color:#0d6efd;background:#edf6ff;color:#0d4e9d;outline:none}.ticket-reminder-more{flex:0 0 auto;height:34px;min-width:46px;border:1px solid #cfd7e1;border-radius:7px;padding:0 10px;background:#fff;color:#17202a;font-weight:900}@keyframes ticketReminderPulse{0%,to{opacity:.45;box-shadow:0 0 #f59e0b00}50%{opacity:1;box-shadow:0 0 0 4px var(--ticket-reminder-pulse-shadow)}}@keyframes ticketActivationBackgroundPulse{0%,to{background:var(--ticket-activation-bg-soft);box-shadow:inset 0 0 0 0 transparent}50%{background:var(--ticket-activation-bg-strong);box-shadow:inset 0 0 0 2px var(--ticket-activation-ring)}}@keyframes ticketTitleMarquee{0%,12%{transform:translate(0)}88%,to{transform:translate(-50%)}}@media (prefers-reduced-motion: reduce){.message-delivery-status .spin{animation:none}.message-upload-progress{transition:none}.ticket-reminder-card:before{animation:none;opacity:1}.ticket-reminder-title.marquee i{animation:none;display:block;overflow:hidden;text-overflow:ellipsis;transform:none}.ticket-reminder-title.marquee i:after{content:"";padding-left:0}.ticket-reminder-card.activation-due{animation:none;background:var(--ticket-activation-bg-strong);box-shadow:inset 0 0 0 2px var(--ticket-activation-ring)}.attachment-video-thumbnail,.attachment-video-play{transition:none}}.ticket-ribbon-enabled .workspace{height:calc(100vh - 32px - var(--ticket-ribbon-space))}.ticket-activation-date-field{min-width:0;display:grid;gap:6px}.ticket-activation-date-field>label{display:block}.ticket-activation-date-control{min-width:0;display:grid;grid-template-columns:minmax(0,1fr);gap:8px}.ticket-activation-date-control.has-value{grid-template-columns:minmax(0,1fr) 38px}.ticket-activation-date-control input{min-width:0;width:100%}.ticket-activation-date-clear{align-self:stretch;width:38px;height:auto;min-height:38px}.ticket-ribbon-enabled .panel,.ticket-ribbon-enabled .analytics-dashboard,.ticket-ribbon-enabled .settings-panel,.ticket-ribbon-enabled .clients-panel,.ticket-ribbon-enabled .users-panel,.ticket-ribbon-enabled .holdings-panel,.ticket-ribbon-enabled .quick-replies-page,.ticket-ribbon-enabled .shift-panel{min-height:calc(100vh - 32px - var(--ticket-ribbon-space))}.workspace{position:relative;display:grid;grid-template-columns:minmax(280px,var(--chat-list-width, 330px)) minmax(520px,1fr) minmax(280px,var(--chat-details-width, 320px));gap:12px;height:calc(100vh - 32px);min-height:0}.workspace>*{min-height:0}.layout-resizing,.layout-resizing *{cursor:col-resize!important;-webkit-user-select:none!important;user-select:none!important}.layout-resizing .app-shell,.layout-resizing .workspace{transition:none}.layout-resize-handle{position:absolute;z-index:60;width:12px;min-width:12px;border:0;padding:0;background:transparent;cursor:col-resize;touch-action:none}.layout-resize-handle:before{content:"";position:absolute;top:12px;bottom:12px;left:50%;width:2px;transform:translate(-50%);border-radius:999px;background:transparent;transition:background .12s ease,box-shadow .12s ease,width .12s ease}.layout-resize-handle:hover:before,.layout-resize-handle:focus-visible:before,.layout-resize-handle.dragging:before{width:3px;background:#38bdf8;box-shadow:0 0 0 4px #38bdf824}.layout-resize-handle:focus-visible{outline:none}.app-sidebar-resizer{top:0;bottom:0;left:var(--app-sidebar-width, 240px);transform:translate(-50%)}.chat-list-resizer{top:0;bottom:0;left:calc(var(--chat-list-width, 330px) + 6px);transform:translate(-50%)}.chat-details-resizer{top:0;right:calc(var(--chat-details-width, 320px) + 6px);bottom:0;transform:translate(50%)}@media (min-width: 1181px){.workspace.details-hidden{grid-template-columns:minmax(280px,var(--chat-list-width, 330px)) minmax(520px,1fr)}.workspace.details-hidden .side-panel,.workspace.details-hidden .chat-details-resizer{display:none}}.chat-list,.conversation,.side-panel,.panel{background:#fff;border:1px solid #dce2ea;border-radius:8px}.toolbar,.section-head,.composer-row{display:flex;align-items:center;gap:8px}.toolbar{padding:12px;border-bottom:1px solid #e4e9ef}.chat-list>.toolbar{display:grid;grid-template-columns:minmax(0,1fr) repeat(4,38px);gap:6px;align-items:center;padding:10px}.chat-list>.toolbar .search{min-width:0}.chat-list>.toolbar .search input{min-width:0;width:100%}.chat-list>.toolbar .icon{width:38px;min-width:38px;padding:0}.search{flex:1;display:flex;align-items:center;gap:8px;border:1px solid #cfd7e1;border-radius:6px;padding:0 10px;background:#fff}.search input{flex:1;min-width:0;border:0;padding-left:0}.search-with-clear{gap:6px}.search-clear-button{flex:0 0 26px;display:inline-grid;place-items:center;width:26px;height:26px;border:0;border-radius:5px;margin-right:-4px;padding:0;background:transparent;color:#647280}.search-clear-button:hover,.search-clear-button:focus-visible{background:#eef3f7;color:#17202a}.wide{max-width:520px;margin-bottom:14px}.chat-scroll{min-height:0;overflow:auto}.chat-search-state{margin:10px 12px}.search-highlight{border-radius:3px;background:linear-gradient(180deg,transparent 42%,rgba(255,220,87,.88) 42%);color:inherit;padding:0 2px;box-decoration-break:clone;-webkit-box-decoration-break:clone}.chat-list{display:grid;grid-template-rows:auto auto minmax(0,1fr);overflow:hidden}.chat-row{width:100%;display:grid;grid-template-columns:minmax(0,1fr) auto;align-items:start;gap:10px;border:0;border-bottom:1px solid #edf1f5;background:#fff;padding:12px;text-align:left;cursor:pointer}.chat-row:focus-visible{outline:2px solid #0d6efd;outline-offset:-2px}.chat-row-main{min-width:0;display:grid;gap:4px}.chat-row.pinned{background:#fffdf4}.chat-row.muted{opacity:.86}.chat-inline-pin{flex:0 0 auto;color:#b7791f}.chat-inline-muted{flex:0 0 auto;color:#667085}.chat-row-actions{min-width:0;display:grid;justify-items:center;align-content:start;gap:6px}.chat-unread-badge{min-width:28px;height:26px;display:inline-grid;place-items:center;border-radius:999px;background:#d92d20;box-shadow:0 8px 18px #d92d2047;color:#fff;font-size:12px;font-weight:900;line-height:1;padding:0 7px}.chat-pin-button,.chat-mute-button{display:inline-grid;place-items:center;width:30px;height:30px;border:1px solid transparent;border-radius:6px;background:transparent;color:#8793a0}.mobile-context-trigger{display:none;place-items:center;width:30px;height:30px;border:1px solid #cfd7e1;border-radius:8px;background:#fff;color:#52616d;-webkit-touch-callout:none;-webkit-user-select:none;user-select:none}.mobile-context-trigger:hover,.mobile-context-trigger:focus-visible{border-color:#9bdff1;background:#e9f8fc;color:#0e7490;outline:none}.chat-pin-button:hover,.chat-pin-button:focus-visible,.chat-pin-button.active,.chat-head-pin.active{border-color:#f5c46b;background:#fff4d6;color:#9a6700}.chat-mute-button:hover,.chat-mute-button:focus-visible,.chat-mute-button.active,.chat-head-mute.active,.mobile-chat-mute.active{border-color:#cbd5e1;background:#eef2f7;color:#334155}.chat-details-toggle:hover,.chat-details-toggle:focus-visible,.chat-details-toggle.active{border-color:#9bdff1;background:#e9f8fc;color:#0e7490}.chat-row.active{background:#edf6ff}.chat-row.needs_attention{border-left:4px solid #f59f00}.chat-row.unbound{border-left:4px solid #0f766e}.chat-row.in_work{border-left:4px solid #0d6efd}.chat-row.critical{border-left:4px solid #d92d20;background:#fff7f7}.chat-legend-overlay{z-index:115}.chat-legend-dialog{width:min(520px,calc(100vw - 32px));max-height:calc(100vh - 48px);display:grid;grid-template-rows:auto minmax(0,1fr);overflow:hidden;border:1px solid #cfd7e1;border-radius:8px;background:#fff;box-shadow:0 22px 70px #141e2847}.chat-legend-head{display:flex;justify-content:space-between;gap:12px;align-items:flex-start;padding:15px 16px;border-bottom:1px solid #e4e9ef}.chat-legend-head h3{margin-bottom:2px}.chat-legend-head p{margin-bottom:0;color:#647280;font-size:13px}.chat-legend-list{display:grid;gap:8px;overflow:auto;padding:12px}.chat-legend-row{min-width:0;display:grid;grid-template-columns:18px minmax(0,1fr);gap:10px;align-items:start;border:1px solid #e4e9ef;border-radius:8px;padding:10px;background:#fbfcfd}.chat-legend-row>i{width:14px;min-height:46px;display:grid;place-items:center;border-radius:999px;background:#dce2ea;color:#6b7280;font-style:normal}.chat-legend-row strong,.chat-legend-row span{display:block;min-width:0}.chat-legend-row span{margin-top:3px;color:#647280;font-size:13px;line-height:1.35}.chat-legend-row.needs_attention>i{background:#f59f00}.chat-legend-row.unbound>i{background:#0f766e}.chat-legend-row.in_work>i{background:#0d6efd}.chat-legend-row.critical{border-color:#ffd0d0;background:#fff7f7}.chat-legend-row.critical>i{background:#d92d20}.chat-legend-row.pinned{background:#fffdf4}.chat-legend-row.pinned>i{background:#fff4d6;color:#9a6700}.chat-legend-row.muted>i{background:#eef2f7;color:#334155}.filter-box{display:grid;gap:8px;width:100%;min-width:0;border:0;padding:10px 12px;border-bottom:1px solid #e4e9ef;background:#fbfcfd;color:inherit;font:inherit;text-align:left}.filter-box.collapsed{min-height:42px;grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:8px}.filter-collapsed-main{min-width:0;display:grid;grid-template-columns:auto minmax(0,1fr);align-items:center;gap:8px;border:0;background:transparent;padding:0;color:inherit;font:inherit;text-align:left;cursor:pointer}.filter-box select{min-width:0;width:100%}.filter-collapsed-main:hover,.filter-collapsed-main:focus-visible{outline:none}.filter-box.collapsed:has(.filter-collapsed-main:hover),.filter-box.collapsed:has(.filter-collapsed-main:focus-visible){background:#f2f7fb}.chat-filter-toggle.active{border-color:#9bc9ff;background:#edf6ff;color:#0b5ed7}.chat-filter-summary{overflow:hidden;color:#647280;font-size:13px;font-weight:700;text-overflow:ellipsis;white-space:nowrap}.filter-title,.checkline{display:flex;align-items:center;gap:8px;color:#52616d;font-size:13px}.filter-title-row{display:flex;align-items:center;justify-content:space-between;gap:8px}.filter-reset-button{min-height:30px;height:30px;padding:0 9px;font-size:12px;white-space:nowrap}.filter-reset-button:disabled{cursor:not-allowed;opacity:.45}.checkline input{width:auto}.chat-title{font-weight:800}.chat-title-line,.ticket-title-line,.ticket-chat-line,.chat-source-line{display:inline-flex;flex-wrap:wrap;gap:6px;align-items:center;min-width:0}.platform-badge,.topic-badge{display:inline-flex;align-items:center;width:fit-content;border-radius:999px;padding:2px 7px;font-size:11px;font-weight:800;line-height:1.35;white-space:nowrap}.platform-badge.telegram{background:#e7f0ff;color:#0d4e9d}.platform-badge.max{background:#fff0d8;color:#8a5200}.platform-badge.pyrus{background:#e8f7ef;color:#137047}.topic-badge{background:#e8f8ff;color:#08759a}.topic-badge.closed{background:#edf1f5;color:#647280}.chat-meta,.chat-preview,.message-head,.mini-ticket small,.entity-card p{color:#647280;font-size:13px}.chat-row-timeline{min-width:0;display:flex;flex-wrap:wrap;align-items:center;gap:6px}.chat-last-message-time{min-width:0;color:#778594;font-size:12px;font-weight:700;line-height:1.35;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.chat-unanswered-badge{display:inline-flex;align-items:center;width:fit-content;max-width:100%;border:1px solid #b7d7ff;border-radius:999px;background:#edf6ff;color:#0b5cad;font-size:11px;font-weight:900;line-height:1.25;padding:3px 8px;white-space:nowrap}.chat-unanswered-badge.warning{border-color:#ffd68a;background:#fff4d6;color:#9a6700}.chat-unanswered-badge.critical{border-color:#ffb4ab;background:#fff0ee;color:#b42318}.chat-questions-resolved-tag{display:inline-flex;align-items:center;width:fit-content;max-width:100%;gap:4px;border:1px solid #a7e1c1;border-radius:999px;background:#e7f8ee;color:#157347;padding:3px 8px;font-size:11px;font-weight:900;line-height:1.25;white-space:nowrap}.chat-questions-resolved-tag svg{flex:0 0 auto}.chat-questions-resolved-tag span{min-width:0;overflow:hidden;text-overflow:ellipsis}.chat-preview{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.chat-draft-preview,.chat-draft-preview strong{color:#b42318}.badges{display:flex;gap:6px}.badges b,.ticket-pill{border-radius:999px;background:#e7f0ff;color:#0d4e9d;padding:3px 8px;font-size:12px}.conversation{position:relative;display:grid;grid-template-rows:auto auto minmax(0,1fr) auto;min-height:0;min-width:0;overflow:hidden}.drop-overlay{position:absolute;top:76px;right:14px;bottom:112px;left:14px;z-index:8;display:flex;align-items:center;justify-content:center;gap:12px;border:2px dashed #0d4e9d;border-radius:10px;background:#eff6ffeb;box-shadow:inset 0 0 0 1px #0d4e9d24,0 18px 42px #0f172a1f;color:#0d4e9d;pointer-events:none;-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px)}.drop-overlay.blocked{border-color:#b45309;background:#fffbebf0;color:#92400e;box-shadow:inset 0 0 0 1px #b4530929,0 18px 42px #78350f24}.drop-overlay-icon{width:48px;height:48px;display:grid;place-items:center;flex:0 0 auto;border-radius:8px;background:#0d4e9d;color:#fff}.drop-overlay.blocked .drop-overlay-icon{background:#b45309}.drop-overlay-copy{min-width:0;display:grid;gap:3px}.drop-overlay-copy strong,.drop-overlay-copy span{display:block}.drop-overlay-copy strong{font-size:16px;line-height:1.2;font-weight:800}.drop-overlay-copy span{color:#536273;font-size:13px;font-weight:700}.drop-overlay.blocked .drop-overlay-copy span{color:#9a5a13}.conversation-head{display:flex;justify-content:space-between;gap:12px;padding:14px 16px;border-bottom:1px solid #e4e9ef}.conversation-head-actions{display:flex;align-items:flex-start;gap:8px}.conversation-head h2{display:flex;flex-wrap:wrap;gap:8px;align-items:center;margin-bottom:4px}.state{align-self:start;border-radius:999px;padding:6px 10px;background:#e9eef3;font-size:13px;font-weight:700}.state.needs_attention{background:#fff3bf;color:#8a5b00}.state.unbound{background:#ccfbf1;color:#0f766e}.state.in_work{background:#dbeafe;color:#0d4e9d}.state.critical{background:#ffe3e3;color:#9d1c1c}.message-filter{display:grid;gap:8px;padding:10px 12px;border-bottom:1px solid #e4e9ef;background:#fff}.topic-tabs{display:flex;gap:6px;overflow-x:auto;padding-bottom:2px}.topic-tabs button{flex:0 0 auto;border:1px solid #cfd7e1;border-radius:999px;background:#fff;color:#52616d;padding:5px 10px;font-size:12px;font-weight:800}.topic-tabs button.active{border-color:#0d6efd;background:#0d6efd;color:#fff}.messages{min-height:0;overflow-x:hidden;overflow-y:auto;display:grid;align-content:start;gap:8px;padding:18px 18px 20px;background:linear-gradient(180deg,#f8fafc,#f3f6f9);scroll-behavior:smooth}.messages-history-state{justify-self:center;width:fit-content;border:1px solid rgba(100,114,128,.18);border-radius:999px;padding:5px 10px;background:#ffffffd1;color:#647280;font-size:12px;font-weight:800}.messages-history-state.muted{opacity:.78}.scroll-bottom-button{position:absolute;right:22px;bottom:84px;z-index:7;display:inline-flex;align-items:center;justify-content:center;gap:7px;min-height:38px;border:1px solid rgba(13,110,253,.28);border-radius:999px;padding:0 13px;background:#fffffff0;color:#0d4e9d;font-size:13px;font-weight:900;box-shadow:0 12px 30px #0f23372e;-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px)}.scroll-bottom-button:hover,.scroll-bottom-button:focus-visible{border-color:#0d6efd;background:#e8f3ff;color:#083f80}.message-row{width:100%;min-width:0;max-width:100%;display:grid;gap:6px}.message-row.incoming{justify-items:start}.message-row.outgoing{justify-items:end}.message-row.system{justify-items:center}.day-separator{justify-self:center;width:fit-content;max-width:100%;margin:6px 0;border:1px solid #dce2ea;border-radius:999px;background:#ffffffdb;color:#647280;padding:5px 10px;font-size:12px;font-weight:700;text-transform:capitalize}.message{position:relative;width:fit-content;min-width:min(280px,100%);max-width:min(76%,760px);padding:11px 12px;border:1px solid #dce2ea;border-radius:12px;background:#fff;box-shadow:0 1px 3px #121f2d0d}.message.incoming{border-top-left-radius:4px}.message.outgoing{border-color:#bfd7ff;border-top-right-radius:4px;background:#e8f3ff}.message.system{min-width:auto;max-width:min(86%,620px);border-style:dashed;background:#eef1f4;text-align:center}.service-tag-row{gap:8px}.questions-resolved-tag{justify-self:center;display:inline-flex;align-items:center;max-width:min(100%,620px);gap:7px;border:1px solid #a7e1c1;border-radius:999px;background:#e7f8ee;color:#157347;padding:6px 10px;font-size:12px;font-weight:900;line-height:1.25}.questions-resolved-tag.undo{border-color:#f5d48a;background:#fff7df;color:#8a5a00}.questions-resolved-tag small{min-width:0;overflow:hidden;color:inherit;font-size:11px;font-weight:800;opacity:.78;text-overflow:ellipsis;white-space:nowrap}.message-head{display:flex;justify-content:space-between;gap:12px;margin-bottom:8px;flex-wrap:wrap;line-height:1.25}.message-head strong{display:inline-flex;flex-wrap:wrap;gap:6px;align-items:center}.message-author-group{min-width:0;max-width:100%}.message-author-trigger,.message-author-identity{min-width:0;max-width:100%;display:inline-flex;align-items:center;gap:8px}.message-author-trigger{border:0;background:transparent;padding:0;color:inherit;font:inherit;line-height:inherit;text-align:left;cursor:pointer}.message-author-trigger:hover .message-author-name,.message-author-trigger:focus-visible .message-author-name{text-decoration:underline;text-underline-offset:3px}.message-author-trigger:focus-visible{outline:2px solid #0d6efd;outline-offset:3px;border-radius:4px}.participant-avatar{width:28px;height:28px;flex:0 0 28px;display:inline-grid;place-items:center;overflow:hidden;border-radius:50%;background:#475569;color:#fff;font-size:10px;font-weight:900;line-height:1;letter-spacing:0;-webkit-user-select:none;user-select:none}.participant-avatar.large{width:72px;height:72px;flex-basis:72px;font-size:22px}.participant-avatar img{width:100%;height:100%;display:block;object-fit:cover}.participant-avatar[data-author-color="0"]{background:#9f1239}.participant-avatar[data-author-color="1"]{background:#9a3412}.participant-avatar[data-author-color="2"]{background:#854d0e}.participant-avatar[data-author-color="3"]{background:#3f6212}.participant-avatar[data-author-color="4"]{background:#166534}.participant-avatar[data-author-color="5"]{background:#0f766e}.participant-avatar[data-author-color="6"]{background:#075985}.participant-avatar[data-author-color="7"]{background:#1d4ed8}.participant-avatar[data-author-color="8"]{background:#4338ca}.participant-avatar[data-author-color="9"]{background:#6b21a8}.participant-avatar[data-author-color="10"]{background:#9d174d}.participant-avatar[data-author-color="11"]{background:#7c2d12}.message-meta{display:inline-flex;align-items:center;justify-content:flex-end;flex-wrap:wrap;gap:5px;color:#667687;font-size:12px;font-weight:700}.message-delivery-status{display:inline-flex;align-items:center;gap:4px;color:#48677f;white-space:nowrap}.message-delivery-status.sent{color:#087f5b}.message-delivery-status.failed{color:#b42318}.message-upload-progress-track{position:absolute;right:5px;bottom:2px;left:5px;height:3px;overflow:hidden;border-radius:999px;background:#0d6efd29}.message-upload-progress{display:block;height:100%;border-radius:inherit;background:#0d6efd;transition:width .12s linear}.message-author-name{min-width:0;overflow-wrap:anywhere;color:inherit;font-weight:900}.participant-profile-dialog{width:min(680px,calc(100vw - 64px))}.participant-profile-body{min-height:0;display:grid;gap:16px;align-content:start;overflow:auto;padding:18px 20px 20px}.participant-profile-summary{min-width:0;display:flex;align-items:center;gap:16px}.participant-profile-heading{min-width:0;display:flex;align-items:center;flex-wrap:wrap;gap:5px 8px}.participant-profile-heading>strong{width:100%;overflow-wrap:anywhere;font-size:21px}.participant-profile-heading>span:not(.internal-staff-badge){color:#647280;font-size:13px;font-weight:800}.participant-profile-heading .internal-staff-badge{margin-left:0}.participant-profile-state{min-height:48px;display:flex;align-items:center;gap:9px;border-top:1px solid #e2e8f0;border-bottom:1px solid #e2e8f0;color:#52616d;font-weight:700}.participant-profile-state.error{color:#b42318}.participant-profile-actions{display:flex;flex-wrap:wrap;gap:8px}.participant-profile-actions>button,.participant-dialog-link{min-height:40px;display:inline-flex;align-items:center;justify-content:center;gap:7px;border:1px solid #cfd7e1;border-radius:6px;background:#fff;padding:9px 13px;color:#17202a;font-size:14px;font-weight:800;text-decoration:none}.participant-dialog-link.primary{border-color:#0d6efd;background:#0d6efd;color:#fff}.participant-profile-details{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));margin:0;border-top:1px solid #dce2ea}.participant-profile-details>div{min-width:0;display:grid;gap:5px;align-content:start;padding:12px 10px;border-bottom:1px solid #dce2ea}.participant-profile-details>div:nth-child(odd){border-right:1px solid #dce2ea}.participant-profile-details dt{color:#647280;font-size:11px;font-weight:900;text-transform:uppercase}.participant-profile-details dd{min-width:0;display:flex;align-items:center;gap:7px;margin:0;overflow-wrap:anywhere;color:#17202a;font-weight:750}.participant-profile-details dd a{min-width:0;overflow-wrap:anywhere;color:#0b63ce}.participant-profile-details .icon.compact{width:28px;min-width:28px;height:28px;flex:0 0 28px;padding:0}.participant-profile-description{display:grid;gap:5px}.participant-profile-description>strong{color:#647280;font-size:11px;text-transform:uppercase}.participant-profile-description p{margin:0;overflow-wrap:anywhere;white-space:pre-wrap}.participant-profile-refresh{color:#647280;font-size:12px;font-weight:750}.participant-profile-refresh.fresh{color:#087f5b}.message-author-name[data-author-color="0"]{color:#9f1239}.message-author-name[data-author-color="1"]{color:#9a3412}.message-author-name[data-author-color="2"]{color:#854d0e}.message-author-name[data-author-color="3"]{color:#3f6212}.message-author-name[data-author-color="4"]{color:#166534}.message-author-name[data-author-color="5"]{color:#0f766e}.message-author-name[data-author-color="6"]{color:#075985}.message-author-name[data-author-color="7"]{color:#1d4ed8}.message-author-name[data-author-color="8"]{color:#4338ca}.message-author-name[data-author-color="9"]{color:#6b21a8}.message-author-name[data-author-color="10"]{color:#9d174d}.message-author-name[data-author-color="11"]{color:#7c2d12}.message-context-trigger{flex:0 0 auto;margin-left:auto}.message p{white-space:pre-wrap;overflow-wrap:anywhere;margin-bottom:8px}.message-link{color:#0d6efd;font-weight:800;text-decoration:underline;text-decoration-thickness:1px;text-underline-offset:2px}.message-link:hover,.message-link:focus-visible{color:#084298;outline:none}.operator-mention-chip{display:inline-flex;align-items:center;max-width:100%;border:1px solid #9ed8b1;border-radius:999px;background:#e5f7ea;color:#136437;padding:1px 7px;font-size:.94em;font-weight:900;vertical-align:baseline}.operator-mention-chip.self{border-color:#59d7f2;background:#d9f6ff;color:#0c5f86}.message-reply-context{width:100%;display:grid;gap:3px;border:0;border-left:3px solid #0d6efd;border-radius:8px;background:#0d6efd14;margin:0 0 8px;padding:7px 9px;color:#1d3348;font:inherit;text-align:left}.message-reply-context.clickable{cursor:pointer}.message-reply-context.clickable:hover,.message-reply-context.clickable:focus-visible{background:#0d6efd24;outline:none}.message-reply-context-label{display:inline-flex;align-items:center;gap:5px;color:#0d4e9d;font-size:11px;font-weight:800;text-transform:uppercase}.message-reply-context strong,.message-reply-context small{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.message-reply-context small{color:#52616d;font-size:12px;font-weight:700}.message-reply-context.missing{border-left-color:#94a3b8;background:#94a3b81f}.message-forward-context{width:100%;display:grid;gap:3px;border-left:3px solid #b7791f;border-radius:8px;background:#b7791f17;margin:0 0 8px;padding:7px 9px;color:#3d3323}.message-forward-context-label{display:inline-flex;align-items:center;gap:5px;color:#8a5a0a;font-size:11px;font-weight:800;text-transform:uppercase}.message-forward-context strong,.message-forward-context small,.message-forward-context p{min-width:0;overflow-wrap:anywhere}.message-forward-context small{color:#665c4d;font-size:12px;font-weight:700}.message-forward-context p{margin:2px 0 0;white-space:pre-wrap}.message-replied-marker{width:100%;display:inline-flex;align-items:flex-start;gap:7px;border:1px solid #c7e4f2;border-radius:8px;background:#f0fbff;margin-top:8px;padding:7px 8px;color:#0d4e9d;font:inherit;text-align:left}.message-replied-marker:hover,.message-replied-marker:focus-visible{background:#dff5ff;outline:none}.message-replied-marker span{display:grid;min-width:0;gap:2px}.message-replied-marker small{overflow:hidden;color:#52616d;font-size:12px;text-overflow:ellipsis;white-space:nowrap}.message.reply-highlight{border-color:#0d6efd;box-shadow:0 0 0 3px #0d6efd2e,0 10px 24px #0d6efd1f}.message-actions{display:flex;gap:8px;align-items:center;margin-top:8px}.message-actions button{display:inline-flex;align-items:center;justify-content:center;gap:5px;border:1px solid #cfd7e1;border-radius:6px;background:#fff;padding:5px 8px;font-size:13px}.optimistic-message-actions:empty{display:none}.message-actions button:disabled{cursor:not-allowed;opacity:.5}.message-context-menu{position:fixed;z-index:80;width:210px;display:grid;gap:4px;border:1px solid #dce2ea;border-radius:8px;background:#fff;padding:6px;box-shadow:0 14px 36px #0c14202e;-webkit-touch-callout:none;-webkit-user-select:none;user-select:none}.message-context-menu button{width:100%;display:inline-flex;align-items:center;gap:8px;border:0;border-radius:6px;background:transparent;padding:8px 10px;color:#14202b;font-size:14px;font-weight:800;text-align:left;-webkit-touch-callout:none;-webkit-user-select:none;user-select:none}.message-context-menu *,.message-context-menu *:before,.message-context-menu *:after{-webkit-touch-callout:none;-webkit-user-select:none;user-select:none}.message-context-menu button:hover:not(:disabled),.message-context-menu button:focus-visible{background:#eef6ff;color:#0d4e9d;outline:none}.message-context-menu button:disabled{cursor:not-allowed;opacity:.45}@media (hover: none),(pointer: coarse){.chat-row,.message{-webkit-touch-callout:none}.chat-row{position:relative;grid-template-columns:minmax(0,1fr);padding-right:54px}.chat-row.has-unread{padding-right:92px}.chat-row-actions{display:contents}.chat-context-trigger{position:absolute;top:10px;right:10px;z-index:2}.chat-unread-badge{position:absolute;top:12px;right:50px;z-index:1}.mobile-context-trigger{display:inline-grid}.message-head{padding-right:40px}.message-context-trigger{position:absolute;top:10px;right:10px;margin-left:0}.chat-row.long-press-pending,.message.long-press-pending{filter:brightness(.96)}:root[data-theme=dark] .chat-row.long-press-pending,:root[data-theme=dark] .message.long-press-pending{filter:brightness(1.12)}}@media (max-width: 760px){.mobile-context-trigger{display:inline-grid}.message-head{padding-right:40px}.message-context-trigger{position:absolute;top:10px;right:10px;margin-left:0}}.chat-context-menu{width:260px}.internal-staff-badge{display:inline-flex;align-items:center;border-radius:999px;background:#e7f8ee;color:#157347;margin-left:6px;padding:2px 7px;font-size:11px;font-weight:900;vertical-align:middle}.message-edit-form textarea{min-height:180px;resize:vertical}.form-hint{display:block;color:#697887;font-size:13px;font-weight:700;line-height:1.35}.attachment{display:block;color:#0d4e9d;margin-top:6px}.message-attachments{min-width:0;max-width:100%;display:grid;gap:8px;margin-top:8px}.attachment-grid{width:min(100%,430px);min-width:0;max-width:100%;display:grid;grid-template-columns:repeat(auto-fit,minmax(min(104px,100%),1fr));gap:6px}.attachment-grid>*{min-width:0;max-width:100%}.attachment-grid.single{width:min(100%,360px);grid-template-columns:minmax(0,1fr)}.attachment-preview{position:relative;width:100%;aspect-ratio:1 / 1;overflow:hidden;border:1px solid #cbd5df;border-radius:8px;padding:0;background:#f4f7fa;color:#fff;cursor:zoom-in}.attachment-preview.single{aspect-ratio:4 / 3}.attachment-preview img{width:100%;height:100%;display:block;object-fit:cover}.attachment-preview span,.attachment-preview-open{position:absolute;z-index:1;color:#fff;filter:drop-shadow(0 1px 2px rgba(0,0,0,.45))}.attachment-preview span{inset-inline:8px;bottom:7px;display:flex;align-items:center;gap:5px;min-width:0;font-size:12px;font-weight:700;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.attachment-preview:after{content:"";position:absolute;inset-inline:0;bottom:0;height:44%;background:linear-gradient(to top,#121820ad,#12182000)}.attachment-preview-open{top:7px;right:7px}.attachment-list{display:grid;gap:6px}.attachment-card{width:min(100%,430px);min-height:44px;display:grid;grid-template-columns:auto minmax(0,1fr) auto;gap:8px;align-items:center;padding:8px 10px;border:1px solid #d5dde7;border-radius:8px;background:#f8fafc;color:#17324d;text-decoration:none}.attachment-card.inactive{color:#687789}.attachment-card.pdf{border-color:#f0b7b4;background:snow}.attachment-file-kind{width:34px;height:30px;display:inline-flex;align-items:center;justify-content:center;border-radius:5px;background:#b42318;color:#fff;font-size:10px;font-weight:800;line-height:1}.attachment-card span{min-width:0}.attachment-card strong,.attachment-card small{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.attachment-card strong{font-size:13px}.attachment-card small{margin-top:2px;color:#687789;font-size:12px}.attachment-audio{width:min(100%,430px);display:grid;gap:8px;padding:9px 10px;border:1px solid #d5dde7;border-radius:8px;background:#f8fafc;color:#17324d}.attachment-audio.inactive{color:#687789}.attachment-audio-head{display:grid;grid-template-columns:auto minmax(0,1fr) auto auto;gap:8px;align-items:center}.attachment-audio-head span{min-width:0}.attachment-audio-head strong,.attachment-audio-head small,.attachment-audio-empty{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.attachment-audio-head strong{font-size:13px}.attachment-audio-head small,.attachment-audio-empty{margin-top:2px;color:#687789;font-size:12px}.attachment-audio audio{width:100%;height:32px}.attachment-video{position:relative;width:min(100%,360px);overflow:hidden;border:1px solid #cfd9e4;border-radius:8px;background:#f8fafc;color:#17324d}.attachment-video-open{width:100%;min-width:0;display:block;border:0;border-radius:0;padding:0;background:transparent;color:inherit;text-align:left}.attachment-video-open:hover,.attachment-video-open:focus-visible{background:#edf7fb}.attachment-video-frame{position:relative;width:100%;aspect-ratio:16 / 9;display:grid;place-items:center;overflow:hidden;background:#18313d}.attachment-video-thumbnail{position:absolute;top:0;right:0;bottom:0;left:0;width:100%;height:100%;object-fit:cover;opacity:0;transition:opacity .16s ease}.attachment-video.thumbnail-ready .attachment-video-thumbnail{opacity:1}.attachment-video.thumbnail-failed .attachment-video-thumbnail{display:none}.attachment-video-play{position:relative;z-index:2;width:52px;height:52px;display:inline-grid;place-items:center;border-radius:50%;border:1px solid rgba(255,255,255,.72);background:#071921c7;color:#fff;box-shadow:0 5px 18px #00000047;transition:transform .16s ease,background-color .16s ease}.attachment-video-open:hover .attachment-video-play,.attachment-video-open:focus-visible .attachment-video-play{transform:scale(1.06);background:#187da0}.attachment-video-duration{position:absolute;right:8px;bottom:8px;z-index:2;padding:3px 6px;border-radius:5px;background:#07141bcc;color:#fff;font-size:11px;font-weight:800;line-height:1}.attachment-video-muted{position:absolute;left:8px;bottom:8px;z-index:2;width:26px;height:26px;display:inline-grid;place-items:center;border-radius:50%;background:#07141bcc;color:#fff;pointer-events:none}.attachment-video-progress-track{position:absolute;right:0;bottom:0;left:0;z-index:4;height:3px;overflow:hidden;background:#ffffff47;pointer-events:none}.attachment-video-progress{position:absolute;top:0;right:0;bottom:0;left:0;display:block;background:#31b6df;box-shadow:0 0 6px #31b6df9e;transform:scaleX(0);transform-origin:left center;will-change:transform}.attachment-video-copy{min-width:0;padding:8px 50px 9px 10px}.attachment-video-copy strong,.attachment-video-copy small{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.attachment-video-copy strong{font-size:13px}.attachment-video-copy small{margin-top:2px;color:#687789;font-size:12px}.attachment-video-download{position:absolute;right:8px;bottom:8px;z-index:3;width:32px;min-width:32px;height:32px;min-height:32px;margin:0}.attachment-transcribe-button{min-height:28px;padding:4px 9px;border:1px solid rgba(48,172,211,.34);border-radius:7px;background:#30acd31c;color:#156886;font-size:12px;font-weight:800;line-height:1;white-space:nowrap}.attachment-transcribe-button:hover:not(:disabled){border-color:#30acd394;background:#30acd32e}.attachment-transcribe-button:disabled{cursor:default;opacity:.62}.attachment-transcription{display:grid;gap:5px;padding:8px 10px;border:1px solid rgba(48,172,211,.22);border-radius:8px;background:#30acd314}.attachment-transcription strong{color:#156886;font-size:12px;text-transform:uppercase}.attachment-transcription p{margin:0;white-space:pre-wrap;overflow-wrap:anywhere;color:#17324d;font-size:13px;line-height:1.45}.attachment-transcription-error{color:#b42318;font-size:12px;overflow-wrap:anywhere}.media-preview-overlay{position:fixed;z-index:140;top:0;right:0;bottom:0;left:0;display:grid;place-items:center;padding:24px;background:#080d14c2}.media-preview-dialog{width:min(1120px,calc(100vw - 48px));height:min(860px,calc(100vh - 48px));display:grid;grid-template-rows:auto minmax(0,1fr);overflow:hidden;border-radius:8px;background:#111820;box-shadow:0 24px 90px #0000005c}.media-preview-head{display:flex;justify-content:space-between;gap:16px;align-items:center;padding:12px 14px;border-bottom:1px solid rgba(255,255,255,.12);color:#f7fafc}.media-preview-head strong,.media-preview-head span{min-width:0;display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.media-preview-head>div:first-child{min-width:0}.media-preview-head span{margin-top:3px;color:#aeb9c6;font-size:13px}.media-preview-actions{display:flex;gap:8px;align-items:center;flex-shrink:0}.media-preview-actions a,.media-preview-actions button{min-height:36px;display:inline-flex;gap:6px;align-items:center;justify-content:center;border:1px solid rgba(255,255,255,.2);border-radius:6px;padding:7px 10px;background:#ffffff14;color:#fff;text-decoration:none}.media-preview-dialog>img{width:100%;height:100%;min-height:0;display:block;object-fit:contain;background:#0b1117}.media-preview-video-shell{min-width:0;min-height:0;display:grid;place-items:center;overflow:hidden;background:#05090d}.media-preview-video-shell video{width:100%;height:100%;min-width:0;min-height:0;display:block;object-fit:contain;background:#05090d}.media-preview-video-error{width:min(440px,calc(100% - 32px));display:grid;justify-items:center;gap:8px;color:#f7fafc;text-align:center}.media-preview-video-error>span{color:#aeb9c6;font-size:13px}.media-preview-video-error a{min-height:38px;display:inline-flex;align-items:center;gap:7px;margin-top:6px;border:1px solid rgba(255,255,255,.24);border-radius:6px;padding:7px 11px;background:#ffffff17;color:#fff;text-decoration:none}.composer{display:grid;gap:8px;padding:10px 12px;border-top:1px solid #e4e9ef;background:#fff}.composer-status{position:absolute;width:1px;height:1px;margin:-1px;padding:0;overflow:hidden;clip:rect(0 0 0 0);clip-path:inset(50%);border:0;white-space:nowrap}.composer-input-row{display:grid;grid-template-columns:auto auto auto auto auto minmax(0,1fr) auto auto;align-items:end;gap:8px}.composer-input-row textarea{min-height:42px;max-height:calc(14em + 22px);overflow-y:hidden;resize:none;border-radius:8px;line-height:1.4}.chat-read-all-button{color:#0f766e}.chat-read-all-button:disabled{color:#8793a0;cursor:not-allowed;opacity:.58}.replying{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:8px;align-items:center;width:min(100%,560px);border:1px solid #f3d06d;border-left:3px solid #f0a800;border-radius:8px;background:#fff8df;padding:7px 9px;color:#6d4a00}.replying div{display:grid;min-width:0;gap:2px}.replying strong,.replying span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.replying span{color:#8a5b00;font-size:12px;font-weight:700}.replying button{display:inline-grid;place-items:center;width:26px;height:26px;border:0;border-radius:999px;background:#8a5b001f;color:#6d4a00;font-size:18px;line-height:1}.file-button{display:inline-flex;align-items:center;justify-content:center;gap:8px;border:1px solid #cfd7e1;border-radius:6px;padding:9px 12px;color:#17202a;cursor:pointer;background:#fff}.file-button.icon-only{width:42px;height:42px;padding:0}.file-button input{display:none}.file-button.disabled,.file-button:disabled{cursor:not-allowed;opacity:.55}.voice-record-trigger.active{border-color:#dc2626;background:#fff1f2;color:#b91c1c}.voice-recorder-panel{display:grid;grid-template-columns:minmax(220px,1fr) minmax(220px,.8fr) auto;gap:10px;align-items:center;padding:10px;border:1px solid #cfd7e1;border-radius:8px;background:#f8fafc}.voice-recorder-panel.recording{border-color:#fecaca;background:#fff7f7}.voice-recorder-status{min-width:0;display:flex;gap:9px;align-items:center}.voice-recorder-status strong,.voice-recorder-status span{display:block;min-width:0}.voice-recorder-status span{margin-top:2px;color:#627084;font-size:12px;font-weight:700}.voice-recorder-dot{width:12px;height:12px;flex:0 0 auto;border-radius:50%;background:#dc2626;box-shadow:0 0 0 6px #dc26261f;animation:voicePulse 1.1s ease-in-out infinite}.voice-recorder-panel audio{width:100%;min-width:0;height:38px}.voice-recorder-actions{display:flex;justify-content:flex-end;gap:8px}.voice-recorder-actions button{min-height:36px;display:inline-flex;align-items:center;justify-content:center;gap:6px;border:1px solid #cfd7e1;border-radius:6px;padding:7px 10px;background:#fff;color:#17202a;font-weight:700}.voice-recorder-actions .primary{border-color:transparent;color:#fff}@keyframes voicePulse{0%,to{transform:scale(1);opacity:.85}50%{transform:scale(1.22);opacity:1}}.pending-attachments{display:grid;grid-template-columns:repeat(auto-fill,minmax(190px,1fr));gap:8px;max-height:154px;overflow:auto}.pending-attachment{min-width:0;display:grid;grid-template-columns:42px minmax(0,1fr) auto;align-items:center;gap:8px;border:1px solid #d8e0ea;border-radius:8px;padding:6px;background:#f8fafc}.pending-thumb{position:relative;width:42px;height:42px;display:grid;place-items:center;overflow:hidden;border:0;border-radius:6px;padding:0;background:#e9eef3;color:#536273}button.pending-thumb{cursor:zoom-in}button.pending-thumb:focus-visible{outline:2px solid #1493c8;outline-offset:2px}.pending-thumb img{width:100%;height:100%;object-fit:cover}.pending-thumb-open{position:absolute;right:3px;bottom:3px;padding:2px;border-radius:4px;background:#080d14b8;color:#fff;opacity:.78;transition:opacity .12s ease}button.pending-thumb:hover .pending-thumb-open,button.pending-thumb:focus-visible .pending-thumb-open{opacity:1}.pending-attachment strong,.pending-attachment span{display:block;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.pending-attachment strong{font-size:13px}.pending-attachment span{margin-top:2px;color:#627084;font-size:12px}.composer-send{width:44px;height:42px;padding:0}.composer-clear{width:42px;height:42px}.quick-reply-trigger.active,.composer-autocorrect.active{border-color:#0d6efd;background:#e8f3ff;color:#0d4e9d}.composer-autocorrect{font-size:13px;font-weight:900}.autocorrect-status{width:fit-content;max-width:100%;display:inline-flex;align-items:center;gap:8px;border:1px solid #c7e4f2;border-radius:999px;background:#f0fbff;color:#0d4e9d;padding:5px 7px 5px 10px;font-size:12px;font-weight:800}.autocorrect-status span{display:inline-flex;align-items:center;gap:5px}.autocorrect-status button{border:0;border-radius:999px;background:#dff5ff;color:#0d4e9d;padding:4px 8px;font-size:12px;font-weight:900}.autocorrect-status button:hover,.autocorrect-status button:focus-visible{background:#c9ecff;outline:none}.mention-suggestions{width:min(420px,100%);max-height:220px;display:grid;gap:4px;overflow:auto;border:1px solid #d7e3ee;border-radius:8px;padding:6px;background:#f8fbfe;box-shadow:0 10px 28px #1424361f}.mention-suggestion{min-width:0;min-height:38px;display:grid;grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:10px;border:0;border-radius:6px;padding:7px 9px;background:transparent;color:#172331;text-align:left}.mention-suggestion.operator{background:#edf8ee}.mention-suggestion.operator:hover,.mention-suggestion.operator:focus-visible{background:#dff3e3}.mention-suggestion-group{padding:5px 7px 2px;color:#627084;font-size:11px;font-weight:900;letter-spacing:.04em;text-transform:uppercase}button.mention-suggestion:hover,button.mention-suggestion:focus-visible{background:#e8f3ff;outline:none}button.mention-suggestion.operator:hover,button.mention-suggestion.operator:focus-visible{background:#dff3e3}.mention-suggestion strong,.mention-suggestion span{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.mention-suggestion strong{font-size:13px}.mention-suggestion span{color:#627084;font-size:12px;font-weight:700}.mention-suggestion.muted{grid-template-columns:1fr;color:#708094;font-size:13px}.quick-replies-panel{display:grid;gap:10px;max-height:min(420px,48vh);overflow:auto;padding:12px;border-top:1px solid #dce2ea;background:#f8fafc;box-shadow:0 -8px 24px #121f2d0f}.quick-replies-modal-dialog{width:min(1120px,calc(100vw - 64px));max-height:min(820px,calc(100dvh - 64px))}.quick-replies-modal{min-height:0;display:grid;grid-template-rows:auto auto auto minmax(0,1fr);gap:12px;overflow:hidden;padding:14px 18px 18px}.quick-replies-modal-toolbar{min-width:0;display:grid;grid-template-columns:minmax(0,1fr) auto;gap:10px;align-items:center}.quick-replies-modal-search{min-width:0}.quick-replies-modal-sections{padding-bottom:4px}.quick-replies-modal-layout{min-height:0;display:grid;grid-template-columns:minmax(300px,.82fr) minmax(360px,1.18fr);gap:12px}.quick-replies-modal-results,.quick-replies-modal-preview{min-width:0;min-height:0;display:grid;align-content:start;border:1px solid #dce2ea;border-radius:8px;background:#fff}.quick-replies-modal-results{grid-template-rows:auto minmax(0,1fr);overflow:hidden}.quick-replies-modal-results-head{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:11px 12px;border-bottom:1px solid #edf1f5}.quick-replies-modal-results-head span{color:#647280;font-size:12px;font-weight:800}.quick-replies-modal-list{min-height:0;display:grid;gap:8px;align-content:start;overflow:auto;padding:10px}.quick-reply-result{box-shadow:none}.quick-reply-result.active{border-color:#0d6efd;background:#f1f8ff;box-shadow:inset 3px 0 #0d6efd}.quick-reply-result-section{display:inline-flex;width:fit-content;max-width:100%;margin-bottom:5px;border-radius:999px;padding:3px 7px;background:#eef3f8;color:#52616d;font-size:11px;font-weight:900}.quick-replies-modal-preview{overflow:auto;gap:12px;padding:14px}.quick-replies-modal-preview .quick-reply-preview-media-grid{grid-template-columns:repeat(auto-fit,minmax(160px,1fr))}.quick-replies-modal-preview .quick-reply-preview-media-frame{min-height:132px}.quick-replies-modal-actions{position:sticky;bottom:-14px;margin:0 -14px -14px;padding:12px 14px 14px;border-top:1px solid #edf1f5;background:#fff}.quick-replies-head,.quick-reply-card-head,.quick-reply-section-meta,.quick-reply-form-actions,.quick-reply-form-row{display:flex;align-items:center;justify-content:space-between;gap:10px}.quick-replies-head h3,.quick-reply-form h4{margin:0}.quick-replies-head span,.quick-reply-section-meta span{display:block;margin-top:3px;color:#647280;font-size:13px}.quick-replies-head-actions,.quick-reply-mini-actions,.quick-reply-card-actions{display:flex;align-items:center;gap:6px;flex:0 0 auto}.quick-replies-toolbar{display:flex;gap:8px}.quick-reply-sections{display:flex;gap:6px;overflow-x:auto;padding-bottom:2px}.quick-reply-sections button{flex:0 0 auto;display:inline-flex;align-items:center;gap:6px;border:1px solid #cfd7e1;border-radius:999px;padding:7px 10px;background:#fff;color:#536273;font-weight:800}.quick-reply-sections button.active{border-color:#0d6efd;background:#0d6efd;color:#fff}.quick-reply-sections button span{min-width:20px;border-radius:999px;padding:2px 6px;background:#0d4e9d1f;font-size:12px}.quick-reply-sections button.active span{background:#fff3}.quick-reply-empty-tab{color:#647280;font-size:13px}.quick-reply-section-meta{align-items:flex-start;padding:10px;border:1px solid #dce2ea;border-radius:8px;background:#fff}.quick-reply-mini-actions button,.quick-reply-form-actions button,.quick-reply-card-actions button{min-height:34px}.compact-primary{padding:0 12px;min-height:34px}.danger-text,.danger-icon{color:#c1121f}.quick-reply-list{display:grid;gap:8px}.quick-reply-card{display:grid;gap:8px;border:1px solid #d8e0ea;border-radius:8px;padding:10px;background:#fff;cursor:pointer}.quick-reply-card:hover,.quick-reply-card:focus-visible{border-color:#9bc9ff;background:#f8fcff;outline:none}.quick-reply-card.inactive{opacity:.64}.quick-reply-card p{display:-webkit-box;margin:0;color:#35455a;overflow:hidden;white-space:pre-wrap;overflow-wrap:anywhere;-webkit-line-clamp:4;-webkit-box-orient:vertical}.quick-reply-tags{display:flex;flex-wrap:wrap;gap:4px;margin-top:5px}.quick-reply-tags b{border-radius:999px;padding:2px 6px;background:#e8f3ff;color:#0d4e9d;font-size:11px}.quick-reply-media-summary{display:inline-flex;width:fit-content;gap:5px;align-items:center;margin-top:6px;border-radius:999px;padding:3px 7px;background:#eef8f0;color:#1f7a3c;font-size:11px;font-weight:800}.quick-reply-preview-dialog{min-height:0;display:grid;gap:14px;overflow:auto;padding:16px 20px 20px}.quick-reply-preview-head{display:grid;gap:8px}.quick-reply-preview-head h3{margin:2px 0 0;overflow-wrap:anywhere}.quick-reply-preview-head>div>span{display:block;margin-top:5px;color:#647280;font-size:13px;font-weight:700}.quick-reply-preview-text{border:1px solid #dce2ea;border-radius:8px;background:#fbfcfd;padding:14px}.quick-reply-preview-text p{margin:0;color:#17202a;line-height:1.5;overflow-wrap:anywhere;white-space:pre-wrap}.quick-reply-preview-media{display:grid;gap:10px}.quick-reply-preview-media h4{margin:0}.quick-reply-preview-media-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:10px}.quick-reply-preview-media-card{min-width:0;display:grid;gap:8px;border:1px solid #dce2ea;border-radius:8px;background:#fff;padding:8px}.quick-reply-preview-media-frame{min-height:160px;display:grid;place-items:center;overflow:hidden;border-radius:8px;background:#eef6fb;color:#0d4e9d}.quick-reply-preview-media-frame img,.quick-reply-preview-media-frame video{width:100%;max-height:320px;object-fit:contain}.quick-reply-preview-media-card strong,.quick-reply-preview-media-card span,.quick-reply-preview-media-card small{display:block;min-width:0;overflow-wrap:anywhere}.quick-reply-preview-media-card span,.quick-reply-preview-media-card small{margin-top:3px;color:#647280;font-size:12px;font-weight:700}.quick-reply-preview-media-card a{display:inline-flex;margin-top:6px;color:#0d4e9d;font-size:13px;font-weight:800}.quick-reply-preview-actions{border-top:1px solid #edf1f5}.quick-reply-manage{border:1px solid #dce2ea;border-radius:8px;background:#fff}.quick-reply-manage summary{cursor:pointer;padding:10px;font-weight:800}.quick-reply-manage-grid{display:grid;grid-template-columns:minmax(220px,.8fr) minmax(280px,1.2fr);gap:10px;padding:0 10px 10px}.quick-reply-form{display:grid;gap:8px;align-content:start;border:1px solid #e4e9ef;border-radius:8px;padding:10px;background:#fbfdff}.quick-reply-form textarea{resize:vertical}.quick-reply-form-row{align-items:center}.quick-reply-form-row input{min-width:0}.quick-replies-page{height:calc(100vh - 32px);min-height:0;display:grid;grid-template-rows:auto auto auto minmax(0,1fr);gap:14px;overflow:hidden}.quick-replies-page-head .text-icon,.quick-replies-page-actions button{flex:0 0 auto}.quick-replies-page-actions{display:flex;flex-wrap:wrap;justify-content:flex-end;gap:8px}.quick-replies-page-summary{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px}.quick-replies-admin-layout{min-height:0;display:grid;grid-template-columns:minmax(300px,360px) minmax(0,1fr);gap:14px}.quick-replies-admin-sections,.quick-replies-admin-main{min-height:0;display:grid;gap:12px;align-content:start}.quick-replies-admin-main{grid-template-rows:minmax(0,1fr)}.quick-replies-admin-sections{grid-template-rows:auto minmax(0,1fr)}.quick-replies-admin-form,.quick-replies-admin-browser{min-width:0;display:grid;gap:10px;border:1px solid #dce2ea;border-radius:8px;padding:12px;background:#fff}.quick-replies-admin-form h3,.quick-replies-admin-browser h3,.quick-replies-list-head h3{margin:0}.quick-replies-admin-form span,.quick-replies-admin-toolbar span,.quick-replies-list-head span,.quick-replies-section-row span,.quick-replies-section-row small,.quick-replies-snippet-card span{color:#647280;font-size:13px}.quick-replies-admin-form label{display:grid;gap:5px;color:#35455a;font-weight:800;font-size:13px}.quick-replies-admin-form textarea{resize:vertical}.quick-replies-admin-form-grid{display:grid;grid-template-columns:minmax(0,1fr) minmax(120px,.36fr);gap:10px}.quick-replies-active-check{align-self:end;min-height:42px;display:flex!important;align-items:center;justify-content:flex-start;padding:0 2px}.quick-replies-admin-actions,.quick-replies-row-actions,.quick-replies-admin-toolbar,.quick-replies-admin-toolbar-actions,.quick-replies-list-head{display:flex;align-items:center;justify-content:space-between;gap:8px}.quick-replies-admin-actions{justify-content:flex-end;flex-wrap:wrap}.quick-replies-admin-actions button{min-height:38px}.quick-replies-list-head{align-items:flex-start}.quick-replies-list-head button{min-height:38px}.quick-replies-admin-list,.quick-replies-snippet-grid{min-height:0;overflow:auto;display:grid;gap:8px;align-content:start;padding-right:2px}.quick-replies-section-row{min-width:0;display:grid;grid-template-columns:minmax(0,1fr) auto;gap:8px;align-items:center;border:1px solid #dce2ea;border-radius:8px;padding:8px;background:#f8fafc}.quick-replies-section-row.active{border-color:#0d6efd;background:#edf6ff}.quick-replies-section-row>button{min-width:0;display:grid;gap:3px;border:0;padding:0;background:transparent;color:inherit;text-align:left}.quick-replies-section-row strong,.quick-replies-snippet-card strong{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.quick-replies-row-actions{flex:0 0 auto}.quick-reply-upload-button{cursor:pointer}.quick-reply-upload-button input{display:none}.quick-replies-admin-browser{min-height:0;grid-template-rows:auto minmax(0,1fr)}.quick-replies-admin-toolbar{align-items:flex-start}.quick-replies-admin-toolbar-actions{flex:0 1 520px;justify-content:flex-end}.quick-replies-admin-toolbar .search{width:min(360px,100%);flex:1 1 220px}.quick-reply-modal-form textarea{resize:vertical}.quick-replies-snippet-card{min-width:0;display:grid;gap:8px;border:1px solid #dce2ea;border-radius:8px;padding:12px;background:#f8fafc}.quick-replies-snippet-card.inactive{opacity:.68}.quick-replies-snippet-card p{margin:0;color:#35455a;white-space:pre-wrap;overflow-wrap:anywhere;line-height:1.45}.quick-reply-media-list{display:grid;gap:8px}.quick-reply-media-item{min-width:0;display:grid;grid-template-columns:54px minmax(0,1fr) auto;gap:10px;align-items:center;border:1px solid #dce2ea;border-radius:8px;padding:8px;background:#fff}.quick-reply-media-preview{width:54px;aspect-ratio:1;display:grid;place-items:center;overflow:hidden;border-radius:8px;background:#edf6ff;color:#0d4e9d}.quick-reply-media-preview img,.quick-reply-media-preview video{width:100%;height:100%;object-fit:cover}.quick-reply-media-item strong,.quick-reply-media-item span{display:block;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.quick-ticket,.chat-sla-card{display:grid;gap:8px;margin-top:12px;padding-top:12px;border-top:1px solid #e4e9ef}.chat-sla-head{display:flex;align-items:center;justify-content:space-between;gap:8px}.chat-sla-head h3{margin:0}.chat-sla-status{display:inline-flex;align-items:center;border:1px solid #cfe6d7;border-radius:999px;background:#edf8f0;color:#166534;padding:4px 8px;font-size:12px;font-weight:800;white-space:nowrap}.chat-sla-status.warning{border-color:#ffe2a8;background:#fff7df;color:#9a6700}.chat-sla-status.critical{border-color:#ffd0d0;background:#fff1f1;color:#b42318}.chat-sla-select{display:grid;gap:5px;color:#52616d;font-size:12px;font-weight:800}.chat-sla-metrics{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:6px}.chat-sla-metrics span{min-width:0;border:1px solid #dce2ea;border-radius:8px;background:#fbfcfd;padding:7px;color:#647280;font-size:12px;line-height:1.25}.chat-sla-metrics strong{display:block;color:#17202a}.client-bind-row{display:grid;grid-template-columns:minmax(0,1fr) 38px;gap:8px;align-items:center}.quick-ticket-client{display:block;margin-top:-4px;color:#52616d;font-weight:700}.quick-ticket-client.empty{color:#a85d00}.quick-ticket-modal-context{display:grid;gap:5px;border:1px solid #dce2ea;border-radius:8px;padding:10px;background:#fbfcfd;color:#52616d;font-size:13px;font-weight:700}.quick-ticket-modal-context .quick-ticket-client{margin-top:0}.ticket-create-modal-dialog{width:min(860px,calc(100vw - 32px))}.ticket-create-modal-form{gap:14px}.ticket-create-context{display:grid;grid-template-columns:minmax(180px,.8fr) minmax(260px,1.2fr);gap:12px;align-items:stretch;border:1px solid #dce2ea;border-radius:8px;padding:12px;background:#f7f9fc}.ticket-create-context>div:first-child{min-width:0;display:grid;gap:3px;align-content:center}.ticket-create-context.single{grid-template-columns:minmax(0,1fr)}.ticket-create-context span,.ticket-create-context small,.ticket-create-link-hint{color:#647280;font-size:12px;font-weight:700}.ticket-create-context strong{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ticket-create-source-message{min-width:0;display:flex;gap:8px;align-items:flex-start;border-left:3px solid #2f80ed;padding:8px 10px;background:#fff}.ticket-create-source-message svg{flex:0 0 auto;margin-top:1px;color:#2f80ed}.ticket-create-source-message span{display:-webkit-box;overflow:hidden;-webkit-box-orient:vertical;-webkit-line-clamp:3;line-height:1.4}.ticket-create-title-field small{justify-self:end;margin-top:-2px}.ticket-create-description-field textarea{min-height:132px;resize:vertical}.ticket-create-modal-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.ticket-create-activation-field{align-self:start}.ticket-create-link-hint{border-left:3px solid #2f80ed;padding-left:9px}.ticket-create-modal-actions{position:sticky;bottom:-20px;z-index:2;margin:0 -20px -20px;border-top:1px solid #e4e9ef;padding:12px 20px;background:#fff}.dictionary-system-label{display:inline-flex;align-items:center;gap:4px;margin-left:8px;color:#52616d;font-size:11px;font-weight:800;vertical-align:middle}.dictionary-system-label svg{color:#2f80ed}.quick-client-form textarea{min-height:96px}.quick-holding-field{display:grid;gap:6px}.quick-holding-field>span{color:#52616d;font-size:14px}.quick-holding-select-row{display:grid;grid-template-columns:minmax(0,1fr) 42px;gap:8px}.quick-holding-create{display:grid;gap:8px;border:1px solid #dce2ea;border-radius:8px;padding:10px;background:#fbfcfd}.quick-holding-create strong{font-size:13px}.quick-holding-actions{display:flex;justify-content:flex-end;gap:8px}.quick-holding-actions button:not(.primary){border:1px solid #cfd7e1;border-radius:6px;background:#fff;padding:9px 12px;color:#17202a;font-weight:700}.side-panel{min-height:0;overflow:auto;padding:14px}.side-panel h3{margin:12px 0 8px}.side-panel-section-head{display:grid;gap:6px;align-items:start;margin:12px 0 8px}.side-panel-section-head h3{margin:0}.side-panel-section-head .checkline{width:fit-content;margin:0;white-space:nowrap}.side-panel-note{display:block;margin:-2px 0 8px;color:#647280;font-size:12px}.mini-ticket,.entity-card,.form-card{display:grid;gap:8px;border:1px solid #dce2ea;border-radius:8px;padding:12px;background:#fff}.mini-ticket{width:100%;color:inherit;text-align:left}.mini-ticket:hover,.mini-ticket:focus-visible{border-color:#0d6efd;background:#edf6ff;outline:none}.empty{display:grid;place-items:center;color:#647280}.panel{min-height:calc(100vh - 32px);padding:16px;overflow:auto}.split{display:grid;grid-template-columns:320px 1fr;gap:16px}.split:not(.clients-panel):not(.users-panel){align-items:start}.form-card{align-content:start;height:fit-content}.cards{display:grid;grid-template-columns:repeat(auto-fill,minmax(260px,1fr));grid-auto-rows:max-content;gap:12px;align-content:start;align-items:start}.cards>.entity-card{width:100%;align-self:start}.holdings-panel{height:calc(100vh - 32px);min-height:0;display:grid;grid-template-rows:auto minmax(0,1fr);gap:14px;overflow:hidden}.holding-directory{min-height:0;display:grid;grid-auto-rows:max-content;gap:10px;align-content:start;overflow:auto;padding-right:2px}.holding-row{min-height:74px;display:grid;grid-template-columns:minmax(220px,1fr) minmax(180px,240px) auto;gap:14px;align-items:center;cursor:pointer}.holding-row:hover,.holding-row:focus-visible{border-color:#0d6efd;background:#edf6ff}.holding-row:focus-visible{outline:2px solid rgba(13,110,253,.28);outline-offset:-2px}.holding-row>div{min-width:0}.holding-row h3,.holding-row strong,.holding-row p{min-width:0;overflow:hidden;text-overflow:ellipsis;margin-bottom:0;white-space:nowrap}.holding-row h3,.holding-row strong{display:block;margin-bottom:3px}.holding-row .card-actions{position:static;justify-content:flex-end}.shift-panel{height:calc(100vh - 32px);min-height:0;display:grid;grid-template-rows:auto auto auto auto minmax(0,1fr);gap:12px;overflow:hidden}.shift-head{justify-content:space-between;align-items:flex-start}.shift-head h2{margin-bottom:2px}.shift-head span{color:#647280}.shift-toolbar{display:flex;align-items:center;gap:8px}.shift-toolbar input[type=month]{width:170px;min-width:0}.shift-toolbar button:not(.icon){border:1px solid #cfd7e1;border-radius:6px;background:#fff;color:#17202a;padding:10px 12px;font-weight:700}.shift-next-button svg{transform:rotate(180deg)}.shift-summary{display:grid;grid-template-columns:repeat(auto-fit,minmax(132px,1fr));gap:10px}.shift-summary .metric{padding:12px}.shift-summary .metric strong{font-size:24px}.shift-legend{display:flex;flex-wrap:wrap;gap:8px}.shift-legend-item{display:inline-flex;align-items:center;gap:6px;min-height:30px;border:1px solid #dce2ea;border-radius:999px;background:#fff;padding:5px 10px;color:#52616d;font-size:13px;font-weight:700}.shift-legend-item i{width:10px;height:10px;border-radius:999px;background:currentColor}.shift-controls{display:grid;grid-template-columns:minmax(220px,1fr) minmax(210px,260px) auto auto;align-items:center;gap:8px}.shift-search{min-height:42px}.shift-type-filter{min-height:42px;display:flex;align-items:center;gap:8px;border:1px solid #cfd7e1;border-radius:6px;background:#fff;padding:0 10px}.shift-type-filter select{min-width:0;border:0;padding-left:0;background:transparent}.shift-reset-filter{min-height:42px;border:1px solid #cfd7e1;border-radius:6px;background:#fff;color:#17202a;padding:0 12px;font-weight:800}.shift-filter-hint{color:#647280;font-size:13px;font-weight:800;white-space:nowrap}.shift-board-wrap{min-height:0;overflow:auto;border:1px solid #dce2ea;border-radius:8px;background:#f8fafc}.shift-mobile-board{display:none}.shift-mobile-coverage-card,.shift-mobile-user-card{min-width:0;display:grid;gap:9px;border:1px solid #dce2ea;border-radius:8px;background:#fff;padding:10px}.shift-mobile-section-head,.shift-mobile-user-head{min-width:0;display:flex;justify-content:space-between;gap:10px;align-items:flex-start}.shift-mobile-section-head>div,.shift-mobile-user-head>div{min-width:0;display:grid;gap:2px}.shift-mobile-section-head strong,.shift-mobile-user-head strong{overflow:hidden;color:#17202a;text-overflow:ellipsis;white-space:nowrap}.shift-mobile-section-head span,.shift-mobile-user-head span{overflow:hidden;color:#647280;font-size:12px;text-overflow:ellipsis;white-space:nowrap}.shift-mobile-section-head b,.shift-mobile-user-head b{flex:0 0 auto;border:1px solid #dce2ea;border-radius:999px;background:#f8fafc;color:#52616d;padding:4px 8px;font-size:12px;font-weight:900;white-space:nowrap}.shift-mobile-date-strip{min-width:0;display:grid;grid-auto-flow:column;grid-auto-columns:48px;gap:6px;overflow-x:auto;overscroll-behavior-x:contain;padding:1px 0 4px;scroll-snap-type:x proximity}.shift-mobile-date-chip,.shift-mobile-cell{min-width:0;min-height:58px;display:grid;align-content:center;justify-items:center;gap:2px;border:1px solid #e5ebf1;border-radius:8px;background:#fbfcfd;color:#17202a;padding:6px 4px;text-align:center;scroll-snap-align:start}.shift-mobile-date-chip span,.shift-mobile-cell span{color:#647280;font-size:10px;font-weight:900;line-height:1;text-transform:uppercase}.shift-mobile-date-chip strong,.shift-mobile-cell strong{font-size:16px;line-height:1}.shift-mobile-date-chip em,.shift-mobile-cell small{max-width:100%;overflow:hidden;color:#647280;font-size:10px;font-style:normal;line-height:1.1;text-overflow:ellipsis;white-space:nowrap}.shift-mobile-date-chip.weekend,.shift-mobile-cell.weekend.shift-empty{background:#fffaf0}.shift-mobile-date-chip.today,.shift-mobile-cell.today{border-color:#9ecbff;box-shadow:inset 0 0 0 2px #0d6efd29}.shift-mobile-date-chip.gap{border-color:#ffc9c9;background:#fff7f7;color:#b42318}.shift-mobile-cell{cursor:pointer}.shift-mobile-cell:disabled{cursor:default;opacity:.72}.shift-mobile-cell:hover:not(:disabled),.shift-mobile-cell:focus-visible{outline:2px solid rgba(13,110,253,.25);outline-offset:1px}.shift-mobile-cell.shift-day,.shift-mobile-cell.shift-late,.shift-mobile-cell.shift-night,.shift-mobile-cell.shift-off,.shift-mobile-cell.shift-vacation,.shift-mobile-cell.shift-sick,.shift-mobile-cell.shift-training,.shift-mobile-cell.shift-custom{color:inherit}.shift-grid{min-width:max-content;display:grid;align-items:stretch}.shift-row-fragment{display:contents}.shift-corner,.shift-date-head,.shift-total-head,.shift-user-cell{position:sticky;z-index:3;background:#f1f5f9;border-right:1px solid #dce2ea;border-bottom:1px solid #dce2ea}.shift-corner,.shift-date-head,.shift-total-head{top:0;min-height:58px}.shift-corner,.shift-user-cell{left:0}.shift-corner{z-index:5;display:flex;align-items:center;padding:12px;color:#52616d;font-weight:800}.shift-date-head{display:grid;place-items:center;align-content:center;gap:2px;padding:8px 6px;text-align:center}.shift-date-head strong{font-size:18px}.shift-date-head span{color:#647280;font-size:12px;text-transform:uppercase}.shift-date-head.weekend{background:#fff7e6}.shift-date-head.today{color:#0b5ed7;box-shadow:inset 0 -3px #0d6efd}.shift-total-head{display:grid;place-items:center;color:#52616d;font-weight:800;text-align:center}.shift-coverage-label,.shift-coverage-cell,.shift-coverage-total{position:sticky;top:58px;z-index:2;min-height:48px;display:grid;align-content:center;gap:2px;border-right:1px solid #e5ebf1;border-bottom:1px solid #dce2ea;background:#fbfcfd;padding:7px 8px;text-align:center}.shift-coverage-label{left:0;z-index:4;justify-content:start;color:#52616d;font-weight:800;text-align:left}.shift-coverage-cell strong,.shift-coverage-total strong,.shift-total-cell strong{font-size:16px}.shift-coverage-cell span,.shift-coverage-total span,.shift-total-cell span{overflow:hidden;color:#647280;font-size:11px;text-overflow:ellipsis;white-space:nowrap}.shift-coverage-cell.weekend{background:#fffaf0}.shift-coverage-cell.today{box-shadow:inset 0 0 0 2px #0d6efd24}.shift-coverage-cell.gap{background:#fff7f7;color:#b42318}.shift-coverage-total{color:#17202a;font-weight:800}.shift-user-cell{z-index:2;min-height:72px;display:grid;align-content:center;gap:4px;padding:10px 12px}.shift-user-cell strong{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.shift-user-cell span{color:#647280;font-size:12px}.shift-cell{min-height:72px;display:grid;align-content:center;gap:3px;border:0;border-right:1px solid #e5ebf1;border-bottom:1px solid #e5ebf1;background:#fff;color:#17202a;padding:8px;text-align:left}.shift-cell:hover:not(:disabled){outline:2px solid rgba(13,110,253,.18);outline-offset:-2px}.shift-cell:disabled{cursor:default;color:#a3acb8}.shift-cell.weekend.shift-empty{background:#fffaf0}.shift-cell.today{box-shadow:inset 0 0 0 2px #0d6efd29}.shift-cell strong,.shift-cell span,.shift-cell small{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.shift-cell strong{font-size:18px}.shift-cell span{color:#52616d;font-size:12px}.shift-cell small{color:#647280;font-size:11px}.shift-empty-mark{display:grid;place-items:center;color:#8a96a3;font-size:22px;font-weight:800}.shift-total-cell{min-height:72px;display:grid;align-content:center;gap:2px;border-right:1px solid #e5ebf1;border-bottom:1px solid #e5ebf1;background:#fbfcfd;padding:8px;color:#17202a;text-align:center}.shift-cell.shift-day,.shift-mobile-cell.shift-day,.shift-legend-item.shift-day{border-color:#b8d8ff;background:#edf6ff;color:#0b5ed7}.shift-cell.shift-late,.shift-mobile-cell.shift-late,.shift-legend-item.shift-late{border-color:#d3c4ff;background:#f4efff;color:#5f3dc4}.shift-cell.shift-night,.shift-mobile-cell.shift-night,.shift-legend-item.shift-night{border-color:#b9c4d0;background:#e9edf2;color:#2f3e4d}.shift-cell.shift-off,.shift-mobile-cell.shift-off,.shift-legend-item.shift-off{border-color:#d7dee6;background:#f4f6f8;color:#647280}.shift-cell.shift-vacation,.shift-mobile-cell.shift-vacation,.shift-legend-item.shift-vacation{border-color:#b8e3c6;background:#ecf9f0;color:#1f7a3f}.shift-cell.shift-sick,.shift-mobile-cell.shift-sick,.shift-legend-item.shift-sick{border-color:#ffc9c9;background:#fff1f1;color:#b42318}.shift-cell.shift-training,.shift-mobile-cell.shift-training,.shift-legend-item.shift-training{border-color:#ffe0a3;background:#fff7df;color:#9a6700}.shift-cell.shift-custom,.shift-mobile-cell.shift-custom,.shift-legend-item.shift-custom{border-color:#b6e4e1;background:#e8f8f7;color:#0f766e}.shift-edit-form textarea{min-height:110px}.shift-edit-form,.shift-edit-form label,.shift-edit-form .modal-grid{min-width:0}.shift-edit-form input,.shift-edit-form select,.shift-edit-form textarea{min-width:0;max-width:100%}.danger-text{border-color:#ffc9c9!important;color:#b42318!important}.clients-panel{height:calc(100vh - 32px);min-height:0;overflow:hidden}.clients-panel .form-card{max-height:100%;overflow:auto}.users-panel{height:calc(100vh - 32px);min-height:0;display:grid;grid-template-rows:auto minmax(0,1fr);gap:14px;overflow:hidden}.user-management{min-height:0;display:grid;grid-template-rows:minmax(180px,.9fr) minmax(320px,1.1fr);gap:12px}.users-table{min-height:0;align-content:start;overflow:auto}.table.simple.users-table>div{grid-template-columns:minmax(180px,1fr) 140px 150px minmax(390px,auto);cursor:pointer}.table.simple.users-table>div:focus-visible{outline:2px solid #0d6efd;outline-offset:-2px}.table.simple.users-table>div.selected{border-color:#0d6efd;background:#edf6ff}.row-actions{display:flex;flex-wrap:wrap;justify-content:flex-end;gap:6px}.row-actions button{display:inline-flex;align-items:center;justify-content:center;gap:6px;white-space:nowrap}.row-actions .danger-action{border-color:#ffc9c9;color:#b42318}.user-action-error{margin-bottom:2px}.visibility-editor{min-height:0;display:flex;flex-direction:column;gap:10px;border:1px solid #dce2ea;border-radius:8px;padding:12px;background:#fff}.visibility-editor .section-head{justify-content:space-between}.visibility-editor h3{margin-bottom:0}.info-note{border:1px solid #ffe8a3;border-radius:6px;padding:9px 10px;background:#fff8db;color:#6f5300;font-size:13px}.visibility-controls{display:flex;flex-wrap:wrap;align-items:center;gap:8px}.visibility-controls>small{color:#647280;font-size:12px;font-weight:800}.visibility-mode{display:inline-flex;width:fit-content;border:1px solid #cfd7e1;border-radius:8px;overflow:hidden}.visibility-mode button{border:0;border-right:1px solid #cfd7e1;background:#fff;padding:9px 12px;color:#17202a;font-weight:700}.visibility-mode button:last-child{border-right:0}.visibility-mode button.active{background:#0d6efd;color:#fff}.visibility-bulk-actions{display:flex;flex-wrap:wrap;gap:6px}.visibility-bulk-actions button{min-height:36px;display:inline-flex;align-items:center;justify-content:center;gap:6px;border:1px solid #cfd7e1;border-radius:6px;background:#fff;color:#17202a;padding:0 10px;font-weight:800}.visibility-bulk-actions button:hover:not(:disabled),.visibility-bulk-actions button:focus-visible{border-color:#0d6efd;background:#f0f7ff;color:#0d4e9d;outline:none}.visibility-bulk-actions button:disabled{cursor:default;opacity:.55}.visibility-search{flex:0 0 42px;max-width:520px;min-height:42px;height:42px;align-self:flex-start;width:min(100%,520px)}.visibility-chat-list{flex:1;min-height:0;display:grid;gap:6px;align-content:start;overflow:auto;padding-right:2px}.visibility-chat-row{display:grid;grid-template-columns:20px minmax(0,1fr);gap:10px;align-items:center;border:1px solid #dce2ea;border-radius:8px;padding:9px 10px;background:#fff;color:#17202a}.visibility-chat-row input{width:16px}.visibility-chat-row span{min-width:0}.visibility-chat-row strong,.visibility-chat-row small{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.visibility-chat-row small{color:#647280}.compact-empty{min-height:120px}.clients-panel{min-height:0;display:grid;grid-template-rows:auto auto minmax(0,1fr);gap:14px;overflow:hidden}.clients-head{justify-content:space-between;align-items:flex-start}.clients-head h2{margin-bottom:2px}.clients-head span{color:#647280}.client-search-row{display:flex;align-items:center;gap:8px}.client-search-row .search{min-height:40px}.client-directory{min-height:0;display:grid;grid-auto-rows:max-content;gap:10px;align-content:start;overflow:auto;padding-right:2px}.client-row{min-height:74px;display:grid;grid-template-columns:minmax(180px,1.25fr) minmax(190px,1.1fr) minmax(150px,.8fr) minmax(220px,1.2fr) auto;gap:14px;align-items:center;cursor:pointer}.client-row:hover,.client-row:focus-visible{border-color:#0d6efd;background:#edf6ff}.client-row:focus-visible{outline:2px solid rgba(13,110,253,.28);outline-offset:-2px}.client-row>div{min-width:0}.client-context{display:flex;flex-direction:column;gap:4px;margin-top:8px}.client-context span{min-width:0;overflow:hidden;color:#5d6b78;font-size:12px;line-height:1.35;text-overflow:ellipsis;white-space:nowrap}.client-row h3,.client-row strong,.client-row p{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.client-row h3,.client-row strong{display:block;margin-bottom:3px}.client-row p{margin-bottom:0}.card-actions{position:absolute;top:10px;right:10px;display:flex;gap:6px}.client-row .card-actions{position:static;justify-content:flex-end}.directory-error{grid-column:1 / -1;align-self:start}.compact-cards{grid-template-columns:repeat(auto-fill,minmax(220px,1fr))}.ticket-board{--ticket-table-columns: 120px minmax(250px, 1.35fr) 190px minmax(180px, .9fr) 140px 145px 165px 115px 130px;height:calc(100vh - 32px);min-height:0;display:grid;grid-template-rows:auto auto auto minmax(0,1fr);align-content:start;gap:16px;overflow:hidden}.ticket-board>.section-head{min-height:42px;align-items:center}.ticket-board>.section-head h2{margin:0;line-height:1.2}.sla-help-button{width:34px;height:34px;font-weight:800}.ticket-filters{display:none;grid-template-columns:minmax(260px,1fr) repeat(6,minmax(140px,165px)) auto auto;align-items:center;gap:8px;margin-bottom:0}.ticket-filter-region{min-width:0;display:grid;gap:8px}.ticket-mobile-filter-bar{display:none}.ticket-filters .search,.ticket-filters select,.ticket-filters .checkline{min-height:42px}.ticket-filter-field{min-width:0;display:grid;gap:3px}.ticket-filter-field>span{display:none;overflow:hidden;color:#667585;font-size:11px;font-weight:800;line-height:1.2;text-overflow:ellipsis;white-space:nowrap}.ticket-filter-field select{width:100%;min-width:0}.ticket-filter-multiselect{position:relative;min-width:0;width:100%;color:#17202a;font-size:12px;font-weight:700;letter-spacing:0;text-transform:none}.ticket-filter-multiselect-trigger{width:100%;min-width:0;min-height:32px;display:grid;grid-template-columns:minmax(0,1fr) auto;gap:6px;align-items:center;padding:4px 7px 4px 8px;border:1px solid #cfd8e3;border-radius:6px;background:#fff;color:#52616d;text-align:left}.ticket-filter-multiselect-trigger>span{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ticket-filter-multiselect-trigger svg{transition:transform .14s ease}.ticket-filter-multiselect.is-open .ticket-filter-multiselect-trigger svg{transform:rotate(180deg)}.ticket-filter-multiselect-trigger:hover,.ticket-filter-multiselect-trigger:focus-visible{border-color:#7eafe0;background:#f8fbff;outline:none}.ticket-filter-multiselect-trigger.is-active{border-color:#5aa5e8;background:#eef7ff;color:#0b5cad;box-shadow:0 0 0 1px #0d6efd14}.ticket-filter-multiselect-panel{position:absolute;z-index:20;top:calc(100% + 5px);left:0;width:max(100%,300px);display:grid;gap:7px;padding:9px;border:1px solid #cfd8e3;border-radius:7px;background:#fff;box-shadow:0 14px 30px #1d2a3833;color:#17202a}.ticket-filter-multiselect-search{min-width:0;min-height:34px;display:grid;grid-template-columns:auto minmax(0,1fr) auto;gap:6px;align-items:center;padding:0 7px;border:1px solid #cfd8e3;border-radius:6px;background:#fff;color:#647280}.ticket-filter-multiselect-search:focus-within{border-color:#5aa5e8;box-shadow:0 0 0 2px #0d6efd1f}.ticket-filter-multiselect-search input{width:100%;min-width:0;height:32px;min-height:32px;padding:0;border:0;border-radius:0;outline:0;background:transparent;box-shadow:none;color:#17202a}.ticket-filter-multiselect-search>button{width:24px;height:24px;min-height:24px;display:inline-grid;place-items:center;padding:0;border:0;background:transparent;color:#647280}.ticket-filter-multiselect-actions{display:flex;align-items:center;justify-content:space-between;gap:6px}.ticket-filter-multiselect-actions button,.ticket-filter-multiselect-done{min-height:28px;padding:4px 7px;border:0;background:transparent;color:#0b5cad;font-size:11px;font-weight:800}.ticket-filter-multiselect-actions button:disabled{color:#98a2ad}.ticket-filter-multiselect-options{max-height:220px;display:grid;gap:3px;overflow-x:hidden;overflow-y:auto;overscroll-behavior:contain;padding-right:2px}.ticket-filter-multiselect-options>label{min-width:0;min-height:32px;display:grid;grid-template-columns:18px minmax(0,1fr);gap:7px;align-items:center;padding:5px 7px;border:1px solid transparent;border-radius:6px;color:#344054;cursor:pointer}.ticket-filter-multiselect-options>label:hover,.ticket-filter-multiselect-options>label.is-selected{border-color:#c9ddf4;background:#eef7ff}.ticket-filter-multiselect-options input{width:16px;height:16px;min-height:0;margin:0}.ticket-filter-multiselect-options span{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ticket-filter-multiselect-empty{padding:14px 8px;color:#667585;text-align:center}.ticket-filter-multiselect-done{justify-self:end;border:1px solid #b9d3ee;background:#eef7ff}.ticket-filters .checkline{min-width:150px;padding:0 2px;white-space:nowrap}.ticket-quick-filters{grid-column:1 / -1;display:flex;flex-wrap:wrap;align-items:center;gap:8px}.ticket-mobile-quick-filters{display:none}.ticket-desktop-quick-filters{flex-wrap:nowrap;gap:6px;overflow-x:auto;overscroll-behavior-x:contain;padding-bottom:2px;scrollbar-width:thin}.ticket-desktop-quick-filters .ticket-quick-filter{min-height:34px;flex:0 0 auto;gap:6px;padding:0 9px;font-size:12px}.ticket-quick-filter{min-height:36px;display:inline-flex;align-items:center;justify-content:center;gap:7px;border:1px solid #d5dee9;border-radius:8px;background:#fff;color:#435160;font-size:13px;font-weight:850;line-height:1.2;padding:0 12px;white-space:nowrap;cursor:pointer}.ticket-quick-filter:hover,.ticket-quick-filter:focus-visible{border-color:#a9c7ef;background:#f6fbff;color:#0d4e9d}.ticket-quick-filter.active{border-color:#73afe8;background:#e7f5ff;color:#0b5cad;box-shadow:0 6px 14px #0d6efd1f}.ticket-quick-filter.muted{color:#667085}.ticket-quick-filter.muted.active{border-color:#d5dee9;background:#f4f7fb;color:#475467;box-shadow:none}.ticket-quick-count{min-width:22px;height:20px;display:inline-grid;place-items:center;border:2px solid #fff;border-radius:999px;background:#d92d20;box-shadow:0 6px 14px #d92d203d;color:#fff;font-size:11px;font-weight:950;line-height:1;padding:0 6px}.ticket-quick-count.empty{border-color:#eef2f6;background:#e4e9ef;box-shadow:none;color:#667085}.ticket-quick-filter.active .ticket-quick-count{border-color:#e7f5ff}.ticket-quick-filter.active .ticket-quick-count.empty{border-color:#e7f5ff;background:#cbd5e1;color:#475467}.ticket-color-legend{display:flex;flex-wrap:wrap;gap:10px;align-items:center;margin:4px 0 0;color:#52616d;font-size:13px}.ticket-color-legend span{display:inline-flex;gap:6px;align-items:center;min-height:24px;padding:2px 8px;border:1px solid #dce2ea;border-radius:999px;background:#fff}.ticket-color-legend i{width:14px;height:14px;border:1px solid #dce2ea;border-radius:4px;background:#fff}.ticket-color-legend i.sla-bad{border-color:#ffc9c9;background:#fff8f8}.ticket-board>.table{min-height:0;align-content:start;overflow:auto;overscroll-behavior:contain;padding-right:2px}.ticket-ribbon-enabled .ticket-board{height:calc(100vh - 32px - var(--ticket-ribbon-space))}.table{display:grid;grid-auto-rows:max-content;gap:8px;align-content:start;align-items:start}.ticket-row,.ticket-table-head,.table.simple>div,.audit-table>div{display:grid;grid-template-columns:120px minmax(220px,1fr) 180px 180px 180px 140px;gap:10px;align-items:center;padding:10px;border:1px solid #dce2ea;border-radius:8px;background:#fff}.ticket-row{min-width:1610px;grid-template-columns:1fr;align-items:start;cursor:pointer}.ticket-row-main,.ticket-checklist-assignee-section{min-width:0}.ticket-row-main{width:100%;display:grid;grid-template-columns:var(--ticket-table-columns);align-items:start;gap:10px}.ticket-checklist-assignee-section{width:100%;display:grid;gap:6px;margin-top:6px;padding:8px 10px;border:1px solid #dce6ef;border-radius:8px;background:#f8fbff}.ticket-checklist-assignee-section-title-wrap{width:100%;display:inline-flex;justify-content:space-between;align-items:center;gap:8px}.ticket-checklist-assignee-section-title{color:#52616d;font-size:11px;font-weight:800;letter-spacing:0;text-transform:uppercase}.ticket-checklist-assignee-section-toggle{display:inline-flex;align-items:center;gap:5px;border:1px solid #d4dfea;border-radius:6px;background:#fff;color:#45617d;padding:4px 8px;font-size:10px;line-height:1;font-weight:700;text-transform:none;white-space:nowrap;cursor:pointer}.ticket-checklist-assignee-section-toggle:hover{border-color:#bfd6ea;color:#0b5cad}.ticket-checklist-assignee-section-toggle:focus-visible{outline:none;box-shadow:0 0 0 2px #0d6efd2e}.ticket-table-head{min-width:1610px;position:sticky;z-index:4;top:0;grid-template-columns:var(--ticket-table-columns);min-height:112px;align-items:stretch;padding:9px 10px;border:1px solid #dce2ea;background:#f8fafc;box-shadow:0 5px 12px #1d2a3814;color:#647280;font-size:12px;font-weight:700;text-transform:uppercase}.ticket-table-filter-cell{min-width:0;display:flex;flex-direction:column;gap:6px;align-items:stretch}.ticket-table-column-title{min-height:16px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ticket-table-filter-cell input,.ticket-table-filter-cell select,.ticket-table-filter-cell button{min-width:0;min-height:32px;font-size:12px;font-weight:700;letter-spacing:0;text-transform:none}.ticket-table-filter-cell button.ticket-sort-button{width:fit-content;max-width:100%;min-height:18px;display:inline-flex;gap:4px;align-items:center;justify-content:flex-start;padding:1px 3px;border:0;border-radius:4px;background:transparent;color:inherit;font-size:12px;font-weight:800;letter-spacing:0;line-height:1.2;text-transform:uppercase}.ticket-sort-button>span{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ticket-sort-button svg{flex:0 0 auto;opacity:.5}.ticket-sort-button:hover,.ticket-sort-button:focus-visible{background:#eaf2fa;color:#0b5cad;outline:none}.ticket-sort-button:focus-visible{box-shadow:0 0 0 2px #0d6efd33}.ticket-sort-button.is-active{background:#e2f1ff;color:#0b5cad}.ticket-sort-button.is-active svg{opacity:1}.ticket-mobile-sort-controls{min-width:0;display:grid;grid-template-columns:minmax(0,1fr) auto;gap:6px;align-items:stretch}.ticket-sort-direction{display:grid;grid-template-columns:repeat(2,34px);gap:2px;padding:2px;border:1px solid #cfd8e3;border-radius:6px;background:#f4f7fa}.ticket-sort-direction button{width:34px;min-width:34px;min-height:34px;display:inline-grid;place-items:center;padding:0;border:0;border-radius:4px;background:transparent;color:#647280}.ticket-sort-direction button:hover:not(:disabled),.ticket-sort-direction button:focus-visible{background:#fff;color:#0b5cad;outline:none}.ticket-sort-direction button.is-active{background:#e2f1ff;color:#0b5cad;box-shadow:0 0 0 1px #0d6efd29}.ticket-sort-direction button:disabled{opacity:.42}.ticket-table-filter-cell select{width:100%;height:32px;padding:4px 25px 4px 8px;overflow:hidden;border-color:#cfd8e3;background-color:#fff;text-overflow:ellipsis}.ticket-table-filter-cell select.is-active,.ticket-column-search.is-active,.ticket-column-check.is-active{border-color:#5aa5e8;background-color:#eef7ff;color:#0b5cad;box-shadow:0 0 0 1px #0d6efd14}.ticket-column-search{min-width:0;min-height:32px;display:grid;grid-template-columns:auto minmax(0,1fr);gap:6px;align-items:center;padding:0 8px;border:1px solid #cfd8e3;border-radius:6px;background:#fff;color:#647280}.ticket-column-search:focus-within{border-color:#5aa5e8;box-shadow:0 0 0 2px #0d6efd1f}.ticket-column-search input{width:100%;height:30px;min-height:30px;padding:0;border:0;border-radius:0;outline:0;background:transparent;box-shadow:none;color:#17202a}.ticket-column-search input::placeholder{color:#8793a0}.ticket-column-check{min-width:0;min-height:30px;display:flex;gap:5px;align-items:center;padding:4px 6px;overflow:hidden;border:1px solid #d8e0e9;border-radius:6px;background:#fff;color:#52616d;font-size:11px;font-weight:750;line-height:1.1;letter-spacing:0;text-transform:none;cursor:pointer}.ticket-column-check input{width:14px;height:14px;min-height:0;flex:0 0 auto;margin:0}.ticket-column-check span{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ticket-column-check.is-disabled{opacity:.55;cursor:not-allowed}.ticket-number-filter-cell:after{content:"";min-height:32px}.ticket-results-filter-cell{display:grid;grid-template-columns:minmax(0,1fr) auto;align-content:start;align-items:center}.ticket-results-filter-cell .ticket-table-column-title{grid-column:1 / -1}.ticket-filter-results{min-width:0;overflow:hidden;color:#52616d;font-size:11px;font-weight:800;letter-spacing:0;text-overflow:ellipsis;text-transform:none;white-space:nowrap}.ticket-filter-reset-button{position:relative;width:32px;height:32px;display:inline-grid;place-items:center;padding:0;border-color:#cfd8e3;background:#fff;color:#52616d}.ticket-filter-reset-button:not(:disabled):hover,.ticket-filter-reset-button:not(:disabled):focus-visible{border-color:#ef9a9a;background:#fff5f5;color:#b42318}.ticket-filter-reset-button:disabled{opacity:.45;cursor:default}.ticket-filter-active-count{position:absolute;top:-6px;right:-6px;min-width:18px;height:18px;display:inline-grid;place-items:center;padding:0 4px;border:2px solid #f8fafc;border-radius:999px;background:#0d6efd;color:#fff;font-size:9px;font-weight:900;line-height:1}.ticket-row.sla-bad{border-color:#ffc9c9;background:#fff8f8}.ticket-row.selected{border-color:#0d6efd;background:#edf6ff}.ticket-row small{display:block;color:#647280;margin-top:3px}.ticket-author-cell{min-width:0}.ticket-author-cell strong{display:-webkit-box;min-width:0;overflow:hidden;line-height:1.35;overflow-wrap:anywhere;text-overflow:ellipsis;white-space:normal;-webkit-box-orient:vertical;-webkit-line-clamp:2}.ticket-assignee-checklists{display:grid;grid-template-columns:minmax(0,1fr);gap:5px;min-width:0;color:#2f3b46;font-size:11px}.ticket-checklist-assignee-block{width:100%;display:grid;gap:4px;padding:6px 7px;-webkit-appearance:none;-moz-appearance:none;appearance:none;text-align:left;font:inherit;border-radius:7px;border:1px solid #dce6ef;background:#f8fbff;color:inherit;cursor:pointer}.ticket-checklist-assignee-block:hover{border-color:#8ebae0;background:#f0f8ff}.ticket-checklist-assignee-block:focus-visible{outline:none;border-color:#0d6efd;box-shadow:0 0 0 2px #0d6efd33}.ticket-checklist-assignee-items{display:grid;gap:4px;max-height:162px;overflow-y:auto;padding-right:2px;min-height:0}.ticket-checklist-assignee-title{display:block;min-width:0;overflow:hidden;color:#21364a;font-size:11px;font-weight:700;text-overflow:ellipsis;white-space:nowrap}.ticket-checklist-assignee-item{display:grid;grid-template-columns:12px 1fr;gap:3px;align-items:start}.ticket-checklist-assignee-item-title,.ticket-checklist-assignee-item-overflow,.ticket-assignee-checklists>small{display:block;min-width:0;overflow:hidden;color:#536272;text-overflow:ellipsis;white-space:nowrap}.ticket-checklist-assignee-overflow-button{width:fit-content;padding:0;border:0;background:transparent;cursor:pointer}.ticket-checklist-assignee-overflow-button:hover,.ticket-checklist-assignee-overflow-button:focus-visible{color:#0b5cad}.ticket-checklist-assignee-overflow-button:focus-visible{outline:2px solid rgba(13,110,253,.35);outline-offset:2px}.ticket-checklist-assignee-item-time{display:block;min-width:0;overflow:hidden;color:#6f7f8d;text-overflow:ellipsis;white-space:nowrap}.ticket-checklist-assignee-item-bullet{margin-top:4px;width:8px;height:8px;border-radius:999px;background:#99a9b5}.ticket-checklist-assignee-item-content{display:grid;gap:2px;min-width:0}.ticket-checklist-assignee-item-executor{display:block;min-width:0;overflow:hidden;color:#586f80;text-overflow:ellipsis;white-space:nowrap}.ticket-checklist-assignee-item.is-completed,.ticket-checklist-assignee-item.is-matching,.ticket-checklist-assignee-item.is-other,.ticket-checklist-assignee-item.is-highlighted{position:relative;padding:3px 4px 3px 6px;border-radius:6px}.ticket-checklist-assignee-item.is-completed:after,.ticket-checklist-assignee-item.is-matching:after,.ticket-checklist-assignee-item.is-other:after,.ticket-checklist-assignee-item.is-highlighted:after{content:"";position:absolute;left:4px;right:4px;top:0;height:1px}.ticket-checklist-assignee-item.is-completed{border-left:3px solid #22c55e;background:linear-gradient(90deg,#22c55e29,#22c55e0f)}.ticket-checklist-assignee-item.is-completed:after{background:#22c55e59}.ticket-checklist-assignee-item.is-completed .ticket-checklist-assignee-item-bullet{background:#22c55e}.ticket-checklist-assignee-item.is-completed .ticket-checklist-assignee-item-title,.ticket-checklist-assignee-item.is-completed .ticket-checklist-assignee-item-executor{color:#14532d}.ticket-checklist-assignee-item.is-completed .ticket-checklist-assignee-item-time{color:#166534}.ticket-checklist-assignee-item.is-highlighted,.ticket-checklist-assignee-item.is-matching{border-left:3px solid #f59e0b;background:linear-gradient(90deg,#f59e0b29,#f59e0b0f)}.ticket-checklist-assignee-item.is-highlighted:after,.ticket-checklist-assignee-item.is-matching:after{background:#f59e0b6b}.ticket-checklist-assignee-item.is-highlighted .ticket-checklist-assignee-item-bullet,.ticket-checklist-assignee-item.is-matching .ticket-checklist-assignee-item-bullet{background:#f59e0b}.ticket-checklist-assignee-item.is-highlighted .ticket-checklist-assignee-item-title,.ticket-checklist-assignee-item.is-matching .ticket-checklist-assignee-item-title{color:#1f2d3a;font-weight:700}.ticket-checklist-assignee-item.is-highlighted .ticket-checklist-assignee-item-executor,.ticket-checklist-assignee-item.is-matching .ticket-checklist-assignee-item-executor{color:#7c4f00}.ticket-checklist-assignee-item.is-other{border-left:3px solid #94a3b8;background:#94a3b814}.ticket-checklist-assignee-item.is-other:after{background:#94a3b840}.ticket-checklist-assignee-item.is-other .ticket-checklist-assignee-item-title,.ticket-checklist-assignee-item.is-other .ticket-checklist-assignee-item-executor{color:#6b7280}.ticket-mobile-cell-label{display:none!important}.ticket-description-preview{display:block;margin-top:5px;color:#3b4a59;font-size:13px;line-height:1.35;overflow-wrap:anywhere}.ticket-solution-cell,.ticket-duration-cell{min-width:0;color:#2f3b46}.ticket-solution-preview{display:-webkit-box;overflow:hidden;color:#3b4a59;font-size:13px;line-height:1.35;overflow-wrap:anywhere;-webkit-line-clamp:2;-webkit-box-orient:vertical}.ticket-solution-preview.empty{color:#8793a0;font-style:italic}.ticket-duration-cell{font-weight:700}.sla-rules{min-height:0;display:grid;gap:8px;align-content:start;overflow:auto;padding:16px 20px 20px}.sla-rules-head,.sla-rules-row{display:grid;grid-template-columns:minmax(120px,.8fr) 130px 130px minmax(180px,1.4fr);gap:10px;align-items:start}.sla-rules.editable .sla-rules-head,.sla-rules.editable .sla-rules-row{grid-template-columns:minmax(120px,.8fr) 150px 150px minmax(180px,1.4fr) auto}.sla-rules-head{color:#647280;font-size:12px;font-weight:700;text-transform:uppercase}.sla-rules-row{padding:10px;border:1px solid #dce2ea;border-radius:8px;background:#fff}.sla-rules-row span{color:#3b4a59;overflow-wrap:anywhere}.sla-rules-error{grid-column:1 / -1}.sla-minutes-field{display:grid;gap:4px}.sla-minutes-field input{width:100%;min-height:36px}.sla-minutes-field small{color:#647280;font-size:12px}.sla-save-button{align-self:center;min-height:36px;border:1px solid #cfd7e1;border-radius:6px;background:#fff;color:#17202a;padding:8px 10px;font-weight:700}.sla-save-button:disabled{cursor:not-allowed;opacity:.55}.table.simple>div,.audit-table>div{grid-template-columns:minmax(240px,1fr) 160px 160px}.table.simple>div{grid-template-columns:minmax(220px,1fr) 170px 170px auto}.inline-comment,.inline-create{display:flex;gap:8px;align-items:center}.actions{display:flex;flex-wrap:wrap;gap:8px;align-items:center}.actions button{display:inline-flex;align-items:center;gap:7px;border:1px solid #cfd7e1;border-radius:6px;background:#fff;padding:8px 10px;color:#17202a}.actions button:disabled{cursor:not-allowed;opacity:.55}.sound-settings-card,.appearance-settings-card{align-content:start}.theme-switch{width:100%;display:grid;grid-template-columns:auto minmax(0,1fr);gap:4px 10px;align-items:center;border:1px solid #cfd7e1;border-radius:8px;padding:12px;background:linear-gradient(135deg,#fff,#f0f7ff);color:#17202a;text-align:left}.theme-switch span{grid-row:span 2;display:grid;place-items:center;width:42px;height:42px;border-radius:8px;background:#0d6efd;color:#fff}.theme-switch strong,.theme-switch small{min-width:0}.theme-switch small{color:#647280}.theme-choice-list{display:grid;gap:10px}.theme-choice{display:grid;grid-template-columns:auto auto minmax(0,1fr);gap:4px 10px;align-items:center;border:1px solid #cfd7e1;border-radius:8px;background:#fff;padding:12px;color:#17202a;cursor:pointer}.theme-choice input{width:16px;height:16px;margin:0;accent-color:#0d6efd}.theme-choice>span{display:grid;place-items:center;width:36px;height:36px;border-radius:8px;background:#edf6ff;color:#0d6efd}.theme-choice strong,.theme-choice small{min-width:0}.theme-choice strong{grid-column:3}.theme-choice small{grid-column:3;color:#647280;line-height:1.35}.theme-choice.active{border-color:#0d6efd;background:#f0f7ff;box-shadow:inset 0 0 0 1px #0d6efd2e}.sound-upload-row{display:flex;flex-wrap:wrap;gap:8px;align-items:center}.sound-upload{position:relative;display:inline-flex;width:auto;align-items:center;gap:7px;border:1px solid #cfd7e1;border-radius:6px;background:#fff;color:#17202a;padding:8px 10px;font-size:14px;cursor:pointer}.sound-upload input{position:absolute;top:0;right:0;bottom:0;left:0;opacity:0;cursor:pointer}.settings-note{color:#647280}.settings-note.strong{color:#0d4e9d;font-weight:700}.settings-note.warning{display:block;border:1px solid #f5c56b;border-radius:8px;background:#fff7e6;padding:8px 10px;color:#8a5a0f;line-height:1.4}.settings-radio-group{display:grid;gap:8px;border:1px solid #d7e1ec;border-radius:8px;background:#f8fbff;padding:12px}.settings-radio-group>strong{color:#17202a}.settings-radio-option{display:flex;align-items:center;gap:9px;color:#243447;font-weight:700}.settings-radio-option input{width:16px;height:16px;margin:0;accent-color:#0d6efd}.ticket-detail-panel{position:sticky;top:16px;align-self:start;display:grid;max-height:calc(100vh - 32px);overflow:hidden;border:1px solid #dce2ea;border-radius:8px;background:#fff}.ticket-create-page,.ticket-page{display:grid;align-content:start;gap:16px}.ticket-create-form{display:grid;gap:14px;max-width:920px}.ticket-create-grid{display:grid;grid-template-columns:repeat(2,minmax(260px,1fr));gap:12px}.ticket-page-head{display:grid;grid-template-columns:auto minmax(0,1fr) auto;gap:14px;align-items:start;padding-bottom:14px;border-bottom:1px solid #e4e9ef}.ticket-page-title h2{margin-bottom:6px;font-size:26px}.ticket-title-editor{min-width:0;display:grid;gap:5px;margin-bottom:6px}.ticket-title-editor span{color:#647280;font-size:11px;font-weight:800;letter-spacing:.04em;text-transform:uppercase}.ticket-title-editor input{min-width:0;min-height:48px;border-color:#dce8f3;background:#f8fbfd;padding:8px 10px;color:#17202a;font-size:26px;font-weight:800;letter-spacing:0;line-height:1.15}.ticket-title-editor input:focus{border-color:#0d6efd;background:#fff;outline:3px solid rgba(13,110,253,.12)}.ticket-page-title p:last-child{margin-bottom:0;color:#647280}.ticket-page-head-side{display:grid;justify-items:end;align-content:start;gap:10px}.ticket-page-summary{display:grid;grid-template-columns:repeat(4,minmax(180px,1fr));gap:10px}.ticket-page-summary span{display:grid;gap:4px;min-height:70px;padding:12px;border:1px solid #dce2ea;border-radius:8px;background:#fbfcfd;color:#647280}.ticket-page-summary strong{color:#17202a}.ticket-share-card{display:grid;grid-template-columns:minmax(240px,.8fr) minmax(0,1.2fr);gap:12px;align-items:start;padding:12px;border:1px solid #dce2ea;border-radius:8px;background:#f8fbfd}.ticket-share-card h3{display:flex;align-items:center;gap:8px;margin-bottom:6px;font-size:17px}.ticket-share-card p{margin-bottom:0;color:#647280;line-height:1.45}.ticket-share-actions{min-width:0;display:grid;grid-template-columns:minmax(0,1fr) auto auto;gap:8px;align-items:start}.ticket-share-actions>.secondary:first-child,.ticket-share-actions>.error{grid-column:1 / -1;justify-self:start}.ticket-share-actions input{min-width:0;height:38px;font-size:13px}.ticket-chat-actions{display:grid;grid-template-columns:minmax(180px,240px) minmax(0,1fr);gap:12px;align-items:start;padding:12px;border:1px solid #dce2ea;border-radius:8px;background:#fbfcfd}.ticket-chat-actions-head{display:grid;gap:4px}.ticket-chat-actions-head small{color:#647280;line-height:1.35}.ticket-chat-buttons{min-width:0;display:grid;grid-template-columns:repeat(auto-fill,minmax(220px,1fr));gap:8px}.ticket-chat-buttons button{min-width:0;display:grid;grid-template-columns:18px minmax(0,1fr);gap:8px;align-items:center;border:1px solid #cfd7e1;border-radius:8px;background:#fff;color:#17202a;padding:9px 10px;text-align:left}.ticket-chat-buttons button:hover,.ticket-chat-buttons button:focus-visible{border-color:#0d6efd;background:#edf6ff;outline:none}.ticket-chat-buttons button>span,.ticket-chat-buttons strong,.ticket-chat-buttons small{min-width:0}.ticket-chat-buttons strong,.ticket-chat-buttons small{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ticket-chat-buttons small{margin-top:2px;color:#647280;font-size:12px}.ticket-page-tabs{border:1px solid #e4e9ef;border-radius:8px;overflow:hidden}.ticket-overview-page{display:grid;grid-template-columns:minmax(460px,1fr) 360px;gap:16px;align-items:start}.ticket-page-actions{display:flex;justify-content:flex-end;align-items:center;gap:12px}.ticket-page-actions-top{flex-wrap:wrap;max-width:428px}.ticket-page-actions-footer{grid-column:1 / -1;padding-top:2px}.ticket-page-action-button{width:208px;min-height:50px;padding:12px 18px;font-size:16px;font-weight:800}.ticket-close-task-button{border-color:#28a745;background:#e8f7ed;color:#146c2e}.ticket-close-task-button:hover,.ticket-close-task-button:focus-visible{border-color:#20883a;background:#d9f1e1;color:#0f5d28}.ticket-page-redesign{gap:20px}.ticket-page-sticky-header{min-width:0;display:grid;gap:12px}.ticket-page-command-bar{position:sticky;top:0;z-index:8;min-width:0;min-height:64px;display:flex;align-items:center;justify-content:space-between;gap:16px;padding:10px 0;border-bottom:1px solid #dde5ed;background:#fff}.ticket-page-command-start{min-width:0;display:flex;align-items:center;flex-wrap:wrap;gap:10px}.ticket-page-back-button{min-height:40px;padding:0 11px;border-color:#d5e0ea;background:#fff;color:#26384a;font-weight:750}.ticket-page-number{color:#587089;font-size:14px;font-weight:800;font-variant-numeric:tabular-nums;white-space:nowrap}.ticket-page-command-bar .ticket-page-status{min-height:24px;margin:0;padding:3px 8px;border-radius:5px;font-size:11px;font-weight:850;text-transform:uppercase}.ticket-page-created{color:#62758a;font-size:13px;font-weight:650;white-space:nowrap}.ticket-page-redesign .ticket-page-actions{flex:0 0 auto;flex-wrap:nowrap;gap:8px}.ticket-page-redesign .ticket-page-action-button{width:auto;min-width:156px;min-height:40px;padding:9px 15px;font-size:14px}.ticket-page-context{min-width:0;display:grid;gap:8px;padding:2px 0 0}.ticket-page-redesign .ticket-title-editor{position:relative;margin:0}.ticket-page-redesign .ticket-title-editor>span{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);clip-path:inset(50%);white-space:nowrap}.ticket-page-redesign .ticket-title-editor input{min-height:44px;padding:2px 0;border-color:transparent;background:transparent;font-size:28px;font-weight:800}.ticket-page-redesign .ticket-title-editor input:hover{border-color:#d9e5ef;background:#fbfdff}.ticket-page-redesign .ticket-title-editor input:focus{padding-inline:10px;border-color:#0d6efd;background:#fff}.ticket-page-redesign .ticket-chat-line{display:flex;align-items:center;flex-wrap:wrap;gap:5px;margin:0;color:#65778a;font-size:13px;line-height:1.45}.ticket-page-workspace{min-width:0;display:grid;grid-template-columns:minmax(0,1fr) minmax(300px,342px);gap:24px;align-items:start}.ticket-page-main,.ticket-page-sidebar{min-width:0}.ticket-page-main{display:grid;gap:16px}.ticket-page-sidebar{position:sticky;top:84px;display:grid;align-content:start;gap:10px;max-height:calc(100dvh - 104px);overflow:auto;padding-right:2px}.ticket-page-side-section,.ticket-page-redesign .ticket-fields-panel{min-width:0;display:grid;gap:10px;padding:14px;border:1px solid #dce5ee;border-radius:8px;background:#fff}.ticket-page-side-section h3,.ticket-page-redesign .ticket-fields-panel h3{display:flex;align-items:center;gap:7px;margin:0 0 2px;color:#223246;font-size:16px}.ticket-page-redesign .ticket-fields-panel label,.ticket-page-redesign .ticket-dates-section>.ticket-activation-date-field>label{display:grid;gap:5px;color:#617388;font-size:12px;font-weight:750}.ticket-page-redesign .ticket-fields-panel select,.ticket-page-redesign .ticket-activation-date-control input{min-height:38px;border-color:#d7e2ec;background:#fff;color:#253449;font-weight:650}.ticket-page-redesign .ticket-dates-section{gap:12px}.ticket-page-redesign .ticket-activation-date-field{display:grid;gap:5px}.ticket-page-redesign .ticket-activation-date-control{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:6px}.ticket-page-redesign .ticket-activation-date-control input{width:100%}.ticket-page-redesign .ticket-activation-date-field .form-hint{color:#718196;font-size:11px;line-height:1.4}.ticket-side-details{display:grid;gap:8px;margin:0}.ticket-side-details>div{display:grid;grid-template-columns:minmax(92px,.75fr) minmax(0,1.25fr);gap:10px;align-items:baseline}.ticket-side-details dt{color:#6b7c90;font-size:12px;font-weight:700}.ticket-side-details dd{min-width:0;margin:0;color:#28384a;font-size:13px;font-weight:700;overflow-wrap:anywhere;text-align:right}.ticket-page-redesign .ticket-share-card{order:-1;gap:8px;background:#f8fbff}.ticket-page-redesign .ticket-share-card p{margin:0;color:#697b8f;font-size:12px;line-height:1.4}.ticket-page-redesign .ticket-share-actions{grid-template-columns:minmax(0,1fr) auto}.ticket-page-redesign .ticket-share-actions>.secondary:first-child,.ticket-page-redesign .ticket-share-actions>.error{grid-column:1 / -1}.ticket-page-redesign .ticket-share-actions>a{grid-column:2}.ticket-page-redesign .ticket-chat-actions{grid-template-columns:1fr;gap:10px;background:#fbfdff}.ticket-page-redesign .ticket-chat-buttons{grid-template-columns:1fr}.ticket-page-redesign .ticket-page-tabs{border-color:#dce5ee;border-radius:8px 8px 0 0}.ticket-page-redesign .tabs button{min-height:46px;font-size:14px;font-weight:700}.ticket-page-redesign .tabs button.active{position:relative;background:#fff;color:#0d6efd}.ticket-page-redesign .tabs button.active:after{content:"";position:absolute;right:14px;bottom:0;left:14px;height:2px;border-radius:2px 2px 0 0;background:currentColor}.ticket-page-redesign .ticket-overview-page{display:block}.ticket-page-redesign .ticket-overview-main{gap:14px}.ticket-page-redesign .description-editor{gap:9px;padding:18px 20px;border-color:#dce5ee;background:#fff}.ticket-page-redesign .description-editor label{display:grid;gap:9px;color:#25364a;font-size:15px;font-weight:800}.ticket-page-redesign .description-editor textarea{min-height:clamp(250px,40vh,480px);padding:12px;border-color:#d6e1eb;background:#fff;color:#26384a}.ticket-page-redesign .solution-editor textarea{min-height:clamp(180px,28vh,310px)}.ticket-page-redesign .page-detail-body,.ticket-page-redesign .page-thread{border:1px solid #dce5ee;border-radius:0 0 8px 8px;background:#fff}.ticket-page-redesign .ticket-checklists-tab{min-width:0;overflow:hidden;border:1px solid #dce5ee;border-radius:0 0 8px 8px;background:#f8fafc}.ticket-checklists-tab .ticket-checklists-panel{border-bottom:0}@media (min-width: 1181px){.ticket-page-redesign{height:calc(100dvh - 32px);min-height:0;grid-template-rows:auto minmax(0,1fr);align-content:stretch;overflow:hidden}.ticket-ribbon-enabled .ticket-page-redesign{height:calc(100dvh - 32px - var(--ticket-ribbon-space))}.ticket-page-sticky-header{position:sticky;top:0;z-index:8;padding-bottom:2px;background:#fff}.ticket-page-command-bar{position:static}.ticket-page-workspace{min-height:0;height:100%;align-items:stretch;overflow:hidden}.ticket-page-main{min-height:0;grid-template-rows:auto minmax(0,1fr);overflow:auto;overscroll-behavior:contain;padding-right:2px}.ticket-page-sidebar{position:static;top:auto;min-height:0;height:100%;max-height:none;overflow-x:hidden;overflow-y:auto;overscroll-behavior:contain}.ticket-page-main.is-overview .ticket-overview-page,.ticket-page-main.is-overview .ticket-overview-main{min-height:0;height:100%}.ticket-page-main.is-overview .ticket-overview-main{grid-template-rows:minmax(260px,1.4fr) minmax(200px,1fr)}.ticket-page-main.is-overview .description-editor{min-height:0;overflow:hidden}.ticket-page-main.is-overview .description-editor label{min-height:0;grid-template-rows:auto minmax(0,1fr)}.ticket-page-main.is-overview .description-editor textarea{min-height:0;height:100%;resize:vertical}.ticket-page-main.is-overview .solution-editor{grid-template-rows:minmax(0,1fr) auto}.ticket-page-main.is-thread{overflow:hidden}.ticket-page-main.is-thread .page-thread{min-height:0;height:100%;max-height:none;overflow:hidden}.ticket-page-main.is-thread .internal-thread-scroll{min-height:0}.ticket-page-main.is-thread .ticket-comment-composer{position:relative}.ticket-page-main.is-checklists{overflow:hidden}.ticket-page-main.is-checklists .ticket-checklists-tab{min-height:0;height:100%;overflow-x:hidden;overflow-y:auto;overscroll-behavior:contain;scrollbar-gutter:stable}.ticket-page-main.is-checklists .ticket-checklists-panel{min-height:100%}}@media (max-width: 1180px){.ticket-page-workspace{grid-template-columns:minmax(0,1fr)}.ticket-page-sidebar{position:static;display:grid;grid-template-columns:repeat(2,minmax(0,1fr));max-height:none;overflow:visible;padding:0}.ticket-page-redesign .ticket-share-card{order:initial}.ticket-page-redesign .ticket-fields-panel,.ticket-page-redesign .ticket-dates-section,.ticket-page-redesign .ticket-info-section,.ticket-page-redesign .ticket-chat-actions{grid-column:span 1}}@media (max-width: 760px){.ticket-page-redesign{gap:14px}.ticket-page-command-bar{align-items:stretch;flex-direction:column;gap:10px;padding:8px 0}.ticket-page-command-start{gap:7px}.ticket-page-created{width:100%;padding-left:2px;white-space:normal}.ticket-page-redesign .ticket-page-actions{width:100%;display:grid;grid-template-columns:repeat(2,minmax(0,1fr))}.ticket-page-redesign .ticket-page-action-button{min-width:0;width:100%}.ticket-page-redesign .ticket-title-editor input{min-height:38px;font-size:21px}.ticket-page-sidebar{grid-template-columns:1fr}.ticket-page-redesign .ticket-share-card,.ticket-page-redesign .ticket-fields-panel,.ticket-page-redesign .ticket-dates-section,.ticket-page-redesign .ticket-info-section,.ticket-page-redesign .ticket-chat-actions{grid-column:auto}.ticket-page-redesign .ticket-page-tabs{overflow-x:auto}.ticket-page-redesign .tabs button{min-width:126px}.ticket-page-redesign .description-editor{padding:14px}.ticket-page-redesign .description-editor textarea{min-height:180px}.ticket-page-redesign .solution-editor textarea{min-height:150px}}:root[data-theme=dark] .ticket-page-command-bar,:root[data-theme=dark] .ticket-page-sticky-header{border-color:var(--dark-border-soft);background:var(--dark-surface)}:root[data-theme=dark] .ticket-page-back-button,:root[data-theme=dark] .ticket-page-side-section,:root[data-theme=dark] .ticket-page-redesign .ticket-fields-panel,:root[data-theme=dark] .ticket-page-redesign .description-editor,:root[data-theme=dark] .ticket-page-redesign .page-detail-body,:root[data-theme=dark] .ticket-page-redesign .page-thread,:root[data-theme=dark] .ticket-page-redesign .ticket-checklists-tab{border-color:var(--dark-border-soft);background:var(--dark-surface);color:var(--dark-text)}:root[data-theme=dark] .ticket-page-number,:root[data-theme=dark] .ticket-page-created,:root[data-theme=dark] .ticket-page-redesign .ticket-chat-line,:root[data-theme=dark] .ticket-page-redesign .ticket-share-card p,:root[data-theme=dark] .ticket-side-details dt,:root[data-theme=dark] .ticket-page-redesign .ticket-activation-date-field .form-hint{color:var(--dark-muted)}:root[data-theme=dark] .ticket-page-side-section h3,:root[data-theme=dark] .ticket-page-redesign .ticket-fields-panel h3,:root[data-theme=dark] .ticket-side-details dd,:root[data-theme=dark] .ticket-page-redesign .description-editor label{color:var(--dark-text)}:root[data-theme=dark] .ticket-page-redesign .ticket-title-editor input,:root[data-theme=dark] .ticket-page-redesign .ticket-fields-panel select,:root[data-theme=dark] .ticket-page-redesign .ticket-activation-date-control input,:root[data-theme=dark] .ticket-page-redesign .description-editor textarea{border-color:transparent;background:transparent;color:var(--dark-text)}:root[data-theme=dark] .ticket-page-redesign .ticket-title-editor input:hover,:root[data-theme=dark] .ticket-page-redesign .ticket-title-editor input:focus,:root[data-theme=dark] .ticket-page-redesign .ticket-fields-panel select,:root[data-theme=dark] .ticket-page-redesign .ticket-activation-date-control input,:root[data-theme=dark] .ticket-page-redesign .description-editor textarea{border-color:var(--dark-border);background:var(--dark-surface-soft)}:root[data-theme=dark] .ticket-page-redesign .ticket-share-card,:root[data-theme=dark] .ticket-page-redesign .ticket-chat-actions{background:var(--dark-surface-soft)}:root[data-theme=dark] .ticket-page-redesign .ticket-page-tabs,:root[data-theme=dark] .ticket-page-redesign .tabs button{border-color:var(--dark-border-soft);background:var(--dark-surface)}:root[data-theme=dark] .ticket-page-redesign .tabs button.active{background:var(--dark-surface);color:var(--dark-accent)}:root[data-theme=dark][data-theme-variant=contrast-dark] .ticket-page-command-bar,:root[data-theme=dark][data-theme-variant=contrast-dark] .ticket-page-sticky-header,:root[data-theme=dark][data-theme-variant=contrast-dark] .ticket-page-side-section,:root[data-theme=dark][data-theme-variant=contrast-dark] .ticket-page-redesign .ticket-fields-panel,:root[data-theme=dark][data-theme-variant=contrast-dark] .ticket-page-redesign .description-editor,:root[data-theme=dark][data-theme-variant=contrast-dark] .ticket-page-redesign .page-detail-body,:root[data-theme=dark][data-theme-variant=contrast-dark] .ticket-page-redesign .page-thread,:root[data-theme=dark][data-theme-variant=contrast-dark] .ticket-page-redesign .ticket-checklists-tab{border-color:#94a3b8}.ticket-overview-main{display:grid;gap:16px}.description-editor,.ticket-fields-panel{display:grid;gap:12px;padding:14px;border:1px solid #dce2ea;border-radius:8px;background:#fff}.description-editor textarea{min-height:320px;line-height:1.45}.solution-editor textarea{min-height:180px}.description-editor .primary{width:fit-content}.page-thread{max-height:none;min-height:calc(100vh - 330px)}.page-detail-body{border:1px solid #dce2ea;border-radius:8px;background:#fff}.ticket-linked-message{width:100%;max-width:100%;cursor:pointer;transition:border-color .16s ease,box-shadow .16s ease,transform .16s ease}.ticket-linked-message:hover,.ticket-linked-message:focus-visible{border-color:#68b7ff;box-shadow:0 10px 24px #0d6efd21;outline:none;transform:translateY(-1px)}.ticket-linked-message.deleted-message{cursor:default;border-style:dashed;color:#667085;background:#f8fafc}.ticket-linked-message.deleted-message:hover,.ticket-linked-message.deleted-message:focus-visible{border-color:#dce2ea;box-shadow:none;transform:none}.ticket-linked-message-footer{display:flex;justify-content:flex-end;margin-top:8px}.ticket-linked-message-footer .text-icon{min-height:32px;padding:0 10px;font-size:13px}.ticket-detail-head{display:flex;justify-content:space-between;gap:12px;padding:14px;border-bottom:1px solid #e4e9ef}.ticket-detail-head h2{margin:4px 0;font-size:18px}.tabs{display:grid;grid-template-columns:repeat(4,1fr);border-bottom:1px solid #e4e9ef}.tabs button{border:0;border-right:1px solid #e4e9ef;background:#fff;padding:10px 8px;font-size:13px}.tabs button.active{background:#edf6ff;color:#0d4e9d;font-weight:700}.ticket-detail-body,.ticket-thread{min-height:0;overflow:auto;padding:14px}.ticket-description{white-space:pre-wrap;color:#52616d}.detail-grid{display:grid;grid-template-columns:1fr 1fr;gap:8px;margin:10px 0;color:#647280;font-size:13px}.pyrus-fields-card{display:grid;gap:10px;margin-top:12px;padding-top:12px;border-top:1px solid #dbe8ee}.pyrus-fields-card header{display:flex;align-items:center;justify-content:space-between;gap:8px}.pyrus-fields-card h3{display:flex;align-items:center;gap:8px;margin:0;font-size:15px}.pyrus-fields-grid{display:grid;gap:8px;margin:0}.pyrus-fields-grid div{display:grid;gap:3px;min-width:0;padding:8px;border:1px solid #d9e9ef;border-radius:8px;background:#f7fcff}.pyrus-fields-grid dt{color:#647280;font-size:12px;font-weight:700}.pyrus-fields-grid dd{margin:0;min-width:0;color:#17202a;font-size:13px;font-weight:700;overflow-wrap:anywhere}.pyrus-fields-grid dd.empty{color:#8a98a8;font-weight:600}.pyrus-fields-meta{display:flex;flex-wrap:wrap;gap:6px;color:#647280;font-size:12px}.pyrus-fields-meta span{display:inline-flex;align-items:center;min-height:22px;padding:2px 7px;border-radius:999px;background:#eef6f9}.ticket-thread{display:grid;grid-template-rows:auto minmax(220px,1fr) auto;gap:12px;max-height:calc(100vh - 188px)}.ticket-thread.has-pyrus-thread{grid-template-rows:auto minmax(180px,1fr) auto}.ticket-thread.internal-only-thread{grid-template-rows:minmax(0,1fr) auto}.thread-scroll{overflow:auto}.internal-thread-scroll h3,.pyrus-thread h3{margin-bottom:8px;font-size:15px}.pyrus-thread{display:grid;gap:10px;padding:12px;border:1px solid #c8e4ef;border-radius:8px;background:#f5fcff}.pyrus-thread-head{display:flex;justify-content:space-between;gap:12px;align-items:start}.pyrus-thread-head h3{display:flex;gap:8px;align-items:center}.pyrus-thread-head span{color:#647280;font-size:13px}.pyrus-message-list{display:grid;gap:10px;max-height:360px;overflow:auto}.pyrus-comment{display:grid;gap:8px;max-width:min(760px,100%);padding:10px;border:1px solid #cbdbe3;border-radius:8px;background:#fff}.pyrus-comment.operator{justify-self:end;background:#eaf8fb;border-color:#98d6e5}.pyrus-comment.deleted{border-style:dashed;background:#f8fafc;color:#667085}.pyrus-comment p{margin:0;white-space:pre-wrap}.pyrus-comment-footer,.pyrus-composer-actions,.pyrus-file-chips,.pyrus-attachments{display:flex;flex-wrap:wrap;gap:8px;align-items:flex-start}.sync-pill{display:inline-flex;align-items:center;min-height:22px;padding:2px 8px;border-radius:999px;background:#e8f7ef;color:#137047;font-size:12px;font-weight:700}.sync-pill.pending,.sync-pill.retry{background:#fff4d8;color:#946200}.sync-pill.failed{background:#ffe8e8;color:#b42318}.pyrus-sync-error{color:#b42318;font-size:12px}.pyrus-attachment,.pyrus-file-chips button{display:inline-flex;align-items:center;gap:6px;min-height:30px;padding:4px 8px;border:1px solid #cfd7e1;border-radius:8px;background:#fff;color:#17202a;text-decoration:none;font-size:13px}.pyrus-attachment small{color:#647280}.pyrus-attachment.disabled{opacity:.65;cursor:default}.pyrus-image-grid{width:min(100%,430px);display:grid;grid-template-columns:repeat(auto-fill,minmax(132px,1fr));gap:8px}.pyrus-image-grid.single{grid-template-columns:minmax(0,1fr)}.pyrus-image-attachment{min-width:0;margin:0;overflow:hidden;border:1px solid #cfd7e1;border-radius:8px;background:#fff}.pyrus-image-attachment>a{display:block;aspect-ratio:4 / 3;background:#eef3f7}.pyrus-image-grid.single .pyrus-image-attachment>a{aspect-ratio:16 / 10}.pyrus-image-attachment img{width:100%;height:100%;display:block;object-fit:cover}.pyrus-image-attachment figcaption{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:8px;align-items:center;padding:7px 8px}.pyrus-image-attachment figcaption span{min-width:0}.pyrus-image-attachment strong,.pyrus-image-attachment small{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.pyrus-image-attachment strong{color:#17202a;font-size:13px}.pyrus-image-attachment small{color:#647280;font-size:12px}.pyrus-audio-attachment{width:min(100%,430px);display:grid;gap:8px;padding:8px 10px;border:1px solid #cfd7e1;border-radius:8px;background:#fff;color:#17202a}.pyrus-audio-attachment.disabled{opacity:.7}.pyrus-audio-head{display:grid;grid-template-columns:auto minmax(0,1fr) auto auto;gap:8px;align-items:center}.pyrus-audio-head span{min-width:0}.pyrus-audio-head strong,.pyrus-audio-head small,.pyrus-audio-empty{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.pyrus-audio-head strong{font-size:13px}.pyrus-audio-head small,.pyrus-audio-empty{color:#647280;font-size:12px}.pyrus-audio-attachment audio{width:100%;height:32px}.pyrus-composer{display:grid;gap:8px;padding-top:10px;border-top:1px solid #d7ecf3}.pyrus-composer textarea{min-height:96px}.pyrus-composer input[type=file]{display:none}.thread-message,.history-row{display:grid;gap:8px;margin-bottom:10px;padding:10px;border:1px solid #dce2ea;border-radius:8px;background:#fff}.thread-message p{white-space:pre-wrap;margin-bottom:0}.thread-composer{position:relative;display:grid;gap:8px;padding-top:10px;border-top:1px solid #e4e9ef}.ticket-comment-composer{position:sticky;bottom:0;z-index:2;padding:10px 0 0;background:#fff}.ticket-comment-composer.drag-active{border-color:#1493c8;box-shadow:inset 0 0 0 1px #1493c8}.ticket-comment-composer textarea{min-height:88px;max-height:220px;resize:vertical}.ticket-comment-composer input[type=file]{display:none}.ticket-comment-composer-actions{display:flex;align-items:center;justify-content:space-between;gap:8px}.ticket-comment-submit{flex:0 0 214px;width:214px;min-width:214px;min-height:42px;justify-content:center}.ticket-comment-draft-attachments{display:grid;grid-template-columns:repeat(auto-fill,minmax(188px,1fr));gap:8px;max-height:154px;overflow:auto}.ticket-comment-draft-attachment{min-width:0;display:grid;grid-template-columns:42px minmax(0,1fr) auto;align-items:center;gap:8px;padding:6px;border:1px solid #d8e0ea;border-radius:8px;background:#f8fafc;color:#536273}.ticket-comment-draft-attachment>img,.ticket-comment-draft-attachment>svg{width:42px;height:42px;border-radius:6px;background:#e9eef3;object-fit:cover}.ticket-comment-draft-attachment>svg{padding:12px}.ticket-comment-draft-attachment>span{min-width:0}.ticket-comment-draft-attachment strong,.ticket-comment-draft-attachment small{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ticket-comment-draft-attachment strong{color:#17202a;font-size:13px}.ticket-comment-draft-attachment small{color:#647280;font-size:12px}.mention-chips,.mention-line{display:flex;flex-wrap:wrap;gap:6px}.mention-chips button,.mention-line span{border:1px solid #bfd7ff;border-radius:999px;background:#edf6ff;color:#0d4e9d;padding:4px 8px;font-size:12px}.mention-suggest{display:grid;gap:4px;max-height:180px;overflow:auto;border:1px solid #cfd7e1;border-radius:8px;padding:6px;background:#fff}.mention-suggest button{display:flex;justify-content:space-between;border:0;border-radius:6px;background:#f6f7f9;padding:8px}.history-row pre{max-height:180px;margin:0;font-size:12px}.inline-comment button,.inline-create button,.table.simple button{border:1px solid #cfd7e1;border-radius:6px;background:#fff;padding:8px 10px}.analytics-columns{display:grid;grid-template-columns:1fr 1fr;gap:16px;margin-top:16px}.event-table>div{display:grid;grid-template-columns:minmax(220px,1fr) 180px 140px;gap:10px;align-items:center;padding:10px;border:1px solid #dce2ea;border-radius:8px;background:#fff}.entity-card.critical{border-color:#ffc9c9;background:#fff8f8}.entity-card.needs_attention{border-color:#ffe8a3;background:#fffdf2}.entity-card.unbound{border-color:#99f6e4;background:#f0fdfa}.entity-card.in_work{border-color:#bfd7ff;background:#f5f9ff}.metrics-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(180px,1fr));gap:12px;margin-bottom:18px}.metric{display:grid;gap:8px;padding:14px;border:1px solid #dce2ea;border-radius:8px;background:#fff}.metric span{color:#647280}.metric strong{font-size:28px}.metric.danger{border-color:#ffc9c9;background:#fff5f5}.metric.warn{border-color:#ffe8a3;background:#fff9db}.analytics-dashboard{height:calc(100vh - 32px);min-height:0;overflow:auto;padding:18px;background:#f8fafc}.analytics-dashboard-head{display:flex;justify-content:space-between;gap:16px;align-items:flex-start;margin-bottom:16px}.analytics-dashboard-head h2{margin-bottom:0}.analytics-dashboard-head>div:first-child span{display:block;margin-top:4px;color:#647280}.analytics-period{min-width:min(100%,360px)}.analytics-health{min-width:190px;display:grid;gap:3px;padding:11px 13px;border:1px solid #dce2ea;border-radius:8px;background:#fff;text-align:right}.analytics-health strong{color:#17202a}.analytics-health span,.analytics-section-head span,.analytics-feed span,.rank-row small,.analytics-bar small{color:#647280;font-size:12px}.analytics-kpi-grid{display:grid;grid-template-columns:repeat(6,minmax(150px,1fr));gap:10px;margin-bottom:14px}.analytics-kpi{min-width:0;display:grid;grid-template-columns:38px minmax(0,1fr);gap:10px;align-items:start;padding:13px;border:1px solid #dce2ea;border-radius:8px;background:#fff}.analytics-kpi-action{width:100%;color:inherit;font:inherit;text-align:left}.analytics-kpi-action:hover,.analytics-kpi-action:focus-visible{border-color:#b7d7ff;background:#f4f9ff}.analytics-kpi-action:hover strong,.analytics-kpi-action:focus-visible strong{color:#0d6efd}.analytics-kpi-action:focus-visible{outline:2px solid rgba(13,110,253,.25);outline-offset:2px}.analytics-kpi-icon{display:grid;place-items:center;width:38px;height:38px;border-radius:8px;background:#e7f0ff;color:#0d4e9d}.analytics-kpi span,.analytics-kpi small{display:block;color:#647280;font-size:12px}.analytics-kpi strong{display:block;margin:4px 0 2px;font-size:26px;line-height:1}.analytics-kpi.good .analytics-kpi-icon{background:#e7f8ed;color:#1f7a3f}.analytics-kpi.warn .analytics-kpi-icon{background:#fff4d6;color:#9a6700}.analytics-kpi.danger .analytics-kpi-icon{background:#ffe3e3;color:#b42318}.analytics-board{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.analytics-section{min-width:0;display:grid;gap:12px;align-content:start;padding:14px;border:1px solid #dce2ea;border-radius:8px;background:#fff}.analytics-section-wide{grid-column:1 / -1}.analytics-section-head{display:flex;justify-content:space-between;gap:10px;align-items:baseline}.analytics-section-head h3{margin-bottom:0}.analytics-bars{display:grid;gap:11px}.analytics-chart{min-width:0;height:220px;border:1px solid #edf1f5;border-radius:8px;background:#fbfcfd;padding:12px}.analytics-chart-grid{height:100%;display:grid;grid-auto-flow:column;grid-auto-columns:minmax(56px,1fr);gap:14px;align-items:end}.analytics-column{min-width:0;height:100%;display:grid;grid-template-rows:auto minmax(0,1fr) auto;gap:8px;align-items:end;text-align:center}.analytics-column strong{font-size:13px}.analytics-column i{width:min(52px,70%);min-height:0;align-self:end;justify-self:center;border-radius:7px 7px 0 0}.analytics-column span{min-width:0;overflow:hidden;color:#647280;font-size:12px;text-overflow:ellipsis;white-space:nowrap}.my-dashboard{background:linear-gradient(180deg,#e7f0ffc7,#f8fafcf0 260px),#f8fafc}.my-dashboard-head>div:first-child span{display:block;margin-top:4px;color:#647280}.my-dashboard-period{min-width:290px;display:grid;gap:8px;justify-items:end}.my-dashboard-period small{color:#647280;font-size:12px}.my-dashboard-presets{display:flex;gap:6px;padding:4px;border:1px solid #dce2ea;border-radius:8px;background:#fff}.my-dashboard-presets button{min-height:34px;border:0;border-radius:6px;padding:7px 10px;background:transparent;color:#52616d;font-weight:800;white-space:nowrap}.my-dashboard-presets button.active{background:#0d6efd;color:#fff}.my-dashboard-custom-range{display:grid;grid-template-columns:1fr 1fr;gap:8px;width:min(100%,320px)}.my-dashboard-custom-range input{min-height:38px}.my-dashboard-kpi-grid{grid-template-columns:repeat(6,minmax(150px,1fr))}.my-dashboard-board{align-items:start}.my-dashboard-chart{overflow-x:auto}.my-dashboard-chart-grid{min-width:max(100%,620px);height:100%;display:grid;grid-auto-flow:column;grid-auto-columns:minmax(46px,1fr);gap:10px;align-items:end}.my-dashboard-column{min-width:0;height:100%;display:grid;grid-template-rows:auto minmax(0,1fr) auto;gap:8px;align-items:end;text-align:center}.my-dashboard-column strong{font-size:12px}.my-dashboard-column span{overflow:hidden;color:#647280;font-size:11px;text-overflow:ellipsis;white-space:nowrap}.my-dashboard-column-bars{height:100%;display:flex;justify-content:center;gap:4px;align-items:end}.my-dashboard-column-bars i{width:16px;min-height:0;display:block;border-radius:7px 7px 0 0}.my-dashboard-column-bars .message-bar,.my-dashboard-chart-legend .message-bar{background:#0d6efd}.my-dashboard-column-bars .ticket-bar,.my-dashboard-chart-legend .ticket-bar{background:#2f9e44}.my-dashboard-chart-legend{display:flex;flex-wrap:wrap;gap:12px;color:#647280;font-size:12px}.my-dashboard-chart-legend span{display:inline-flex;align-items:center;gap:6px}.my-dashboard-chart-legend i{width:10px;height:10px;display:block;flex:0 0 auto;border-radius:999px}.analytics-bars.two-col{grid-template-columns:1fr 1fr}.analytics-bar{min-width:0;display:grid;gap:6px}.analytics-bar.analytics-action{width:100%;border:0;border-radius:6px;background:transparent;color:inherit;padding:0;text-align:left}.analytics-bar.analytics-action:hover .analytics-bar-head strong,.analytics-bar.analytics-action:focus-visible .analytics-bar-head strong{color:#0d6efd}.analytics-bar.analytics-action:focus-visible{outline:2px solid rgba(13,110,253,.28);outline-offset:4px}.analytics-bar-head{display:flex;justify-content:space-between;gap:10px;align-items:center}.analytics-bar-head strong{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.analytics-bar-head span,.rank-row>span{font-weight:800}.analytics-track{height:9px;overflow:hidden;border-radius:999px;background:#e8edf3}.analytics-track i{display:block;height:100%;border-radius:inherit;background:#0d6efd}.analytics-bar.good .analytics-track i,.rank-row.operator .analytics-track i{background:#2f9e44}.analytics-bar.warn .analytics-track i{background:#f59f00}.analytics-bar.danger .analytics-track i{background:#d92d20}.analytics-ranking,.analytics-feed{display:grid;gap:8px}.rank-row{display:grid;grid-template-columns:28px minmax(0,1fr) minmax(36px,auto);gap:10px;align-items:center;padding:9px;border:1px solid #e4e9ef;border-radius:8px;background:#fbfcfd}.rank-row-action{width:100%;color:inherit;font:inherit;text-align:left}.rank-row-action:hover,.rank-row-action:focus-visible{border-color:#b7d7ff;background:#f4f9ff}.rank-row-action:hover strong,.rank-row-action:focus-visible strong{color:#0d6efd}.rank-row-action:focus-visible{outline:2px solid rgba(13,110,253,.25);outline-offset:2px}.operator-load-row.danger{border-color:#ffc9c9;background:#fff7f7}.operator-load-row.danger .analytics-track i{background:#d92d20}.rank-row b{display:grid;place-items:center;width:28px;height:28px;border-radius:999px;background:#17202a;color:#fff;font-size:12px}.rank-row strong,.rank-row small{display:block;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.rank-row .analytics-track{margin-top:7px}.analytics-client-platforms{min-width:0;display:flex;flex-wrap:wrap;gap:5px 8px;margin-top:6px}.analytics-client-platforms span{display:inline-flex;align-items:center;gap:5px;color:#52616d;font-size:12px;font-weight:800;white-space:nowrap}.attention-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(230px,1fr));gap:10px}.attention-chat{display:grid;gap:4px;padding:11px;border:1px solid #e4e9ef;border-radius:8px;background:#fbfcfd}.attention-chat-action{width:100%;color:inherit;font:inherit;text-align:left}.attention-chat-action:hover strong,.attention-chat-action:focus-visible strong{color:#0d6efd}.attention-chat-action:focus-visible{outline:2px solid rgba(13,110,253,.25);outline-offset:2px}.attention-chat span{color:#52616d;font-weight:800}.attention-chat small{color:#647280}.attention-chat.critical{border-color:#ffc9c9;background:#fff7f7}.attention-chat.needs_attention{border-color:#ffe8a3;background:#fffdf2}.attention-chat.unbound{border-color:#99f6e4;background:#f0fdfa}.attention-chat-action:hover,.attention-chat-action:focus-visible{border-color:#b7d7ff;background:#f4f9ff}.analytics-feed{max-height:320px;overflow:auto}.analytics-feed>div{display:grid;gap:3px;padding:9px 0;border-bottom:1px solid #edf1f5}.analytics-feed>div:last-child{border-bottom:0}.settings-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(320px,1fr));gap:12px}.settings-panel{height:calc(100vh - 32px);min-height:0;display:grid;grid-template-rows:auto auto minmax(0,1fr);gap:14px;overflow:hidden}.settings-tabs{min-width:0;display:flex;flex-wrap:wrap;gap:8px;align-items:center;border-bottom:1px solid #e4e9ef;padding-bottom:10px}.settings-tabs button{min-height:40px;display:inline-flex;gap:8px;align-items:center;justify-content:center;border:1px solid #cfd7e1;border-radius:8px;background:#fff;color:#17202a;padding:9px 13px;font-weight:700}.settings-tabs button.active{border-color:#0d6efd;background:#edf6ff;color:#0d4e9d}.settings-tab-panel{min-height:0;overflow:auto;padding-right:2px}.settings-section-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(320px,1fr));gap:12px;align-items:start}.settings-section-grid-single{grid-template-columns:minmax(0,1fr)}.settings-section-grid .entity-card{min-width:0}.settings-ready-card pre{max-height:calc(100vh - 260px);overflow:auto}.system-status-head{display:flex;align-items:center;justify-content:space-between;gap:12px}.system-status-head h3{margin:0}.system-status-actions{display:flex;align-items:center;gap:8px}.system-status-badge{flex:0 0 auto;border:1px solid #cbd5e1;border-radius:999px;padding:3px 8px;background:#f8fafc;color:#475569;font-size:11px;font-weight:800}.system-status-badge.online{border-color:#86c89a;background:#edf9f0;color:#176b34}.system-status-badge.degraded{border-color:#f0c36b;background:#fff8e6;color:#8a5600}.system-status-badge.offline{border-color:#f2a5a5;background:#fff1f1;color:#a92323}.system-status-note{margin:0;color:#647280;font-size:12px}.ops-status-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:9px}.ops-status-grid article{min-width:0;display:grid;gap:4px;border:1px solid #dce4ec;border-radius:9px;padding:11px;background:#f8fafc}.ops-status-grid article.warning{border-color:#f0c36b;background:#fff8e6}.ops-status-grid article.critical{border-color:#efa1a1;background:#fff1f1}.ops-status-grid small,.ops-status-grid span,.ops-service-list small,.ops-service-list span{color:#647280;font-size:11px}.ops-status-grid strong{overflow:hidden;text-overflow:ellipsis;font-size:16px}.ops-service-list{display:grid;gap:5px}.ops-service-list>div:not(.empty){display:grid;grid-template-columns:9px minmax(90px,.7fr) minmax(80px,.6fr) minmax(150px,1fr);align-items:center;gap:8px;border-bottom:1px solid #edf1f5;padding:6px 2px}.ops-service-indicator{width:8px;height:8px;border-radius:50%;background:#2b9b51}.ops-service-list>div.stale .ops-service-indicator{background:#d92d20}.ops-service-list>div.stale strong{color:#a92323}.ops-route-errors{display:grid;grid-template-columns:minmax(140px,1fr) auto;gap:5px 10px;border:1px solid #efa1a1;border-radius:9px;padding:9px 11px;background:#fff7f7;font-size:12px}.ops-route-errors>strong{grid-column:1 / -1;color:#a92323}.ops-route-errors>span{display:contents}.ops-route-errors code{overflow:hidden;color:#647280;text-overflow:ellipsis;white-space:nowrap}.ops-route-errors b{color:#a92323;font-variant-numeric:tabular-nums}.ops-technical-details summary{cursor:pointer;color:#647280;font-size:12px;font-weight:700}.ops-technical-details pre{margin-top:8px}@media (max-width: 900px){.ops-status-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}.ticket-checklist-draft-editor{min-width:0;min-height:max-content;align-self:start;border:1px solid #d5dde5;border-radius:8px;background:#f8fafc;overflow:hidden}.ticket-checklist-draft-editor>.ticket-checklist-draft-toggle{width:100%;min-height:48px;padding:11px 14px;display:flex;align-items:center;justify-content:space-between;gap:12px;cursor:pointer;border:0;border-radius:0;background:transparent;color:inherit;text-align:left;font-weight:700}.ticket-checklist-draft-editor>.ticket-checklist-draft-toggle span,.ticket-checklists-head h3{display:inline-flex;align-items:center;gap:8px}.ticket-checklist-draft-editor>.ticket-checklist-draft-toggle small{display:inline-flex;align-items:center;gap:5px;color:#687687;font-weight:600}.ticket-checklist-draft-tools,.ticket-checklist-template-picker,.ticket-checklist-draft>header,.ticket-checklists-create,.ticket-checklists-create>span,.ticket-checklists-head,.checklist-templates-toolbar,.checklist-template-editor>header,.checklist-template-actions{display:flex;align-items:center;gap:10px}.ticket-checklist-draft-tools{padding:12px 14px;border-top:1px solid #e0e6ec;flex-wrap:wrap}.ticket-checklist-template-picker select,.ticket-checklists-create select{min-width:190px}.ticket-checklist-draft-list{padding:0 14px 14px;display:grid;gap:10px}.ticket-checklist-draft{border:1px solid #dbe2e8;border-radius:6px;padding:12px;background:#fff}.ticket-checklist-draft>header{justify-content:space-between;margin-bottom:10px}.ticket-checklist-draft>header>input{min-width:0;flex:1;font-weight:700}.ticket-checklist-draft-items{display:grid;gap:8px}.ticket-checklist-draft-item{display:grid;grid-template-columns:28px minmax(180px,1fr) minmax(200px,1.25fr) minmax(150px,.7fr) auto;align-items:center;gap:8px}.ticket-checklist-draft-number{color:#718096;text-align:center;font-variant-numeric:tabular-nums}.ticket-checklist-draft-item textarea{min-height:40px;resize:vertical}.checklist-add-item{margin-top:10px}.ticket-checklists-panel{width:100%;min-width:0;padding:16px;border-bottom:1px solid #d8e0e7;background:#f8fafc}.ticket-checklists-head{justify-content:space-between}.ticket-checklists-head h3{margin:0;font-size:17px}.ticket-checklists-head span{color:#687687;font-size:13px}.ticket-checklists-head strong{color:#0b6fba;font-size:14px}.ticket-checklists-progress{height:4px;margin:10px 0 14px;overflow:hidden;border-radius:2px;background:#dce4eb}.ticket-checklists-progress span{display:block;height:100%;background:#199b63;transition:width .2s ease}.ticket-checklists-create{justify-content:space-between;flex-wrap:wrap;margin:12px 0}.ticket-checklists-create>span{min-width:280px;flex:1}.ticket-checklists-create input,.ticket-checklists-create select{min-width:0;flex:1}.ticket-checklists-list{display:grid;gap:8px}.ticket-checklist-card{scroll-margin-block:14px;border:1px solid #d7e0e7;border-radius:7px;background:#fff;overflow:hidden}.ticket-checklist-card.is-focus-target{border-color:#0d6efd;box-shadow:0 0 0 3px #0d6efd38;animation:ticket-checklist-focus-pulse 2.2s ease-out both}@keyframes ticket-checklist-focus-pulse{0%{background:#eaf5ff}45%{background:#f5faff}to{background:#fff}}.ticket-checklist-card>summary{min-height:46px;padding:9px 12px;display:flex;align-items:center;justify-content:space-between;gap:10px;cursor:pointer;background:#f4f7f9}.ticket-checklist-card>summary>span:first-child{min-width:0;display:flex;align-items:baseline;gap:10px}.ticket-checklist-card>summary strong{min-width:0;overflow-wrap:anywhere}.ticket-checklist-card>summary small{color:#687687;white-space:nowrap}.ticket-checklist-summary-actions{flex:0 0 auto;margin-left:auto;display:inline-flex;align-items:center;justify-content:flex-end;gap:4px}.checklist-template-save-dialog{width:min(480px,calc(100vw - 64px))}.checklist-template-save-form{gap:14px}.checklist-template-save-form .settings-note{margin:0}.ticket-checklist-items{display:grid}.ticket-checklist-name-editor{padding:10px 12px;display:grid;grid-template-columns:minmax(0,1fr) auto 36px;gap:8px;border-top:1px solid #e3e8ed}.ticket-checklist-item{min-width:0;display:grid;grid-template-columns:24px minmax(0,1fr) auto;align-items:start;gap:10px;padding:11px 12px;border-top:1px solid #e3e8ed}.ticket-checklist-item>input[type=checkbox]{width:19px;height:19px;margin-top:2px;accent-color:#188d5b}.ticket-checklist-item-copy{min-width:0}.ticket-checklist-item-copy strong,.ticket-checklist-item-copy p,.ticket-checklist-item-copy small{display:block;overflow-wrap:anywhere}.ticket-checklist-item-copy p{margin:4px 0;color:#4e5e6d;white-space:pre-wrap}.ticket-checklist-item-copy small{margin-top:4px;color:#687687}.ticket-checklist-item.completed .ticket-checklist-item-copy strong{color:#687687;text-decoration:line-through}.ticket-checklist-item-editor{grid-column:2 / -1;display:grid;grid-template-columns:minmax(180px,1fr) minmax(220px,1.3fr) minmax(160px,.7fr) auto;gap:8px;padding-top:8px}.ticket-checklist-item-editor textarea{resize:vertical}.ticket-checklist-item-editor>small{grid-column:1 / -1;color:#8b5c00}.ticket-checklist-items>.checklist-add-item{justify-self:start;margin:10px 12px}.checklist-templates-page{min-width:0;overflow:hidden}.checklist-templates-toolbar{justify-content:space-between;padding:0 0 14px}.checklist-templates-toolbar .search{width:min(480px,100%)}.segmented-control{display:inline-grid;grid-auto-flow:column;gap:2px;padding:3px;border:1px solid #cfd8e1;border-radius:7px;background:#eef2f5}.segmented-control button{min-height:30px;padding:5px 12px;border:0;border-radius:5px;background:transparent;color:#536271;font-size:13px;font-weight:700}.segmented-control button.active{background:#fff;color:#0969aa;box-shadow:0 1px 3px #1e32411f}.checklist-templates-layout{min-height:560px;display:grid;grid-template-columns:minmax(250px,320px) minmax(0,1fr);border-top:1px solid #dce3e9}.checklist-templates-list{padding:14px 12px 14px 0;display:grid;align-content:start;gap:6px;border-right:1px solid #dce3e9}.checklist-templates-list>button{min-width:0;width:100%;padding:10px;display:flex;align-items:center;gap:10px;border:1px solid transparent;border-radius:6px;background:transparent;color:inherit;text-align:left}.checklist-templates-list>button:hover,.checklist-templates-list>button.active{border-color:#b9d8ef;background:#edf7ff}.checklist-templates-list>button span,.checklist-templates-list>button strong,.checklist-templates-list>button small{min-width:0;display:block}.checklist-templates-list>button strong{overflow-wrap:anywhere}.checklist-templates-list>button small{margin-top:2px;color:#687687}.checklist-template-editor{min-width:0;padding:18px 0 18px 20px}.checklist-template-editor>header{justify-content:space-between;margin-bottom:16px}.checklist-template-editor h3,.checklist-template-editor p{margin:0}.checklist-template-items{display:grid;gap:8px;margin:14px 0 10px}.checklist-template-item{min-width:0;display:grid;grid-template-columns:28px minmax(180px,1fr) minmax(220px,1.3fr) 36px;align-items:start;gap:8px}.checklist-template-item>span{padding-top:9px;color:#687687;text-align:center}.checklist-template-item textarea{resize:vertical}.checklist-template-actions{justify-content:flex-end;margin-top:18px}:root[data-theme=dark] .ticket-checklist-draft-editor,:root[data-theme=dark] .ticket-checklists-panel{border-color:var(--dark-border);background:var(--dark-surface-2)}:root[data-theme=dark] .ticket-checklist-draft-tools,:root[data-theme=dark] .ticket-checklist-item,:root[data-theme=dark] .ticket-checklist-name-editor,:root[data-theme=dark] .checklist-templates-layout,:root[data-theme=dark] .checklist-templates-list{border-color:var(--dark-border-soft)}:root[data-theme=dark] .ticket-checklist-draft,:root[data-theme=dark] .ticket-checklist-card{border-color:var(--dark-border);background:var(--dark-surface)}:root[data-theme=dark] .ticket-checklist-card>summary{background:var(--dark-surface-soft)}:root[data-theme=dark] .ticket-checklist-card.is-focus-target{border-color:var(--dark-accent-strong);box-shadow:0 0 0 3px #60a5fa47;animation-name:ticket-checklist-focus-pulse-dark}@keyframes ticket-checklist-focus-pulse-dark{0%{background:#1e40af4d}45%{background:var(--dark-surface)}to{background:var(--dark-surface)}}@media (prefers-reduced-motion: reduce){.ticket-checklist-card.is-focus-target{animation:none}}:root[data-theme=dark] .ticket-checklist-draft-editor small,:root[data-theme=dark] .ticket-checklists-head span,:root[data-theme=dark] .ticket-checklist-card small,:root[data-theme=dark] .ticket-checklist-item-copy small,:root[data-theme=dark] .checklist-templates-list small,:root[data-theme=dark] .checklist-template-item>span{color:var(--dark-muted)}:root[data-theme=dark] .ticket-checklist-item-copy p{color:var(--dark-muted-strong)}:root[data-theme=dark] .checklist-templates-list>button:hover,:root[data-theme=dark] .checklist-templates-list>button.active{border-color:var(--dark-accent-strong);background:var(--dark-accent-soft)}:root[data-theme=dark] .segmented-control{border-color:var(--dark-border);background:var(--dark-surface-2)}:root[data-theme=dark] .segmented-control button{color:var(--dark-muted-strong)}:root[data-theme=dark] .segmented-control button.active{background:var(--dark-accent-soft);color:var(--dark-accent)}@media (max-width: 1180px){.ticket-checklist-draft-item,.ticket-checklist-item-editor,.checklist-template-item{grid-template-columns:28px minmax(0,1fr) auto}.ticket-checklist-draft-item>textarea,.ticket-checklist-draft-item>select{grid-column:2 / -1}.ticket-checklist-item-editor>textarea,.ticket-checklist-item-editor>select{grid-column:1 / -1}.checklist-template-item>textarea{grid-column:2 / -1}}@media (max-width: 760px){.ticket-checklist-draft-tools,.ticket-checklist-template-picker,.ticket-checklists-create,.ticket-checklists-create>span,.checklist-templates-toolbar,.checklist-template-editor>header{align-items:stretch;flex-direction:column}.ticket-checklist-template-picker select,.ticket-checklists-create select,.ticket-checklists-create>span{min-width:0;width:100%}.ticket-checklist-draft-item,.ticket-checklist-item-editor,.checklist-template-item{grid-template-columns:24px minmax(0,1fr)}.ticket-checklist-draft-item>.compact-actions,.ticket-checklist-draft-item>textarea,.ticket-checklist-draft-item>select,.checklist-template-item>textarea,.checklist-template-item>.icon{grid-column:2}.ticket-checklist-item{grid-template-columns:24px minmax(0,1fr)}.ticket-checklist-item>.compact-actions,.ticket-checklist-item-editor{grid-column:2}.ticket-checklist-item-editor>*{grid-column:1 / -1}.checklist-templates-layout{min-height:0;grid-template-columns:minmax(0,1fr)}.checklist-templates-list{max-height:260px;padding-right:0;overflow-y:auto;border-right:0;border-bottom:1px solid #dce3e9}.checklist-template-editor{padding:16px 0 0}}@media (max-width: 760px){.message-author-group,.message-author-trigger,.message-author-identity{max-width:100%}.participant-profile-dialog{width:min(100%,calc(100vw - 20px))}.participant-profile-body{padding:16px 14px 18px}.participant-profile-summary{align-items:flex-start}.participant-profile-details{grid-template-columns:minmax(0,1fr)}.participant-profile-details>div:nth-child(odd){border-right:0}.participant-profile-actions>button,.participant-dialog-link{flex:1 1 190px}}:root[data-theme=dark] .participant-profile-heading>span:not(.internal-staff-badge),:root[data-theme=dark] .participant-profile-details dt,:root[data-theme=dark] .participant-profile-description>strong,:root[data-theme=dark] .participant-profile-refresh{color:var(--dark-muted)}:root[data-theme=dark] .participant-profile-state,:root[data-theme=dark] .participant-profile-details,:root[data-theme=dark] .participant-profile-details>div{border-color:var(--dark-border)}:root[data-theme=dark] .participant-profile-state,:root[data-theme=dark] .participant-profile-details dd,:root[data-theme=dark] .participant-profile-description{color:var(--dark-text)}:root[data-theme=dark] .participant-profile-state.error{color:var(--dark-danger)}:root[data-theme=dark] .participant-profile-actions>button{border-color:var(--dark-border);background:#0f2229;color:var(--dark-text)}:root[data-theme=dark] .participant-dialog-link.primary{border-color:var(--dark-accent);background:var(--dark-accent);color:#061318}:root[data-theme=dark] .participant-profile-details dd a{color:var(--dark-accent)}:root[data-theme=dark] .participant-profile-refresh.fresh{color:#8df0b6}:root[data-theme=dark] .participant-avatar[data-author-color="0"]{background:#881337}:root[data-theme=dark] .participant-avatar[data-author-color="1"]{background:#7c2d12}:root[data-theme=dark] .participant-avatar[data-author-color="2"]{background:#713f12}:root[data-theme=dark] .participant-avatar[data-author-color="3"]{background:#365314}:root[data-theme=dark] .participant-avatar[data-author-color="4"]{background:#14532d}:root[data-theme=dark] .participant-avatar[data-author-color="5"]{background:#115e59}:root[data-theme=dark] .participant-avatar[data-author-color="6"]{background:#0c4a6e}:root[data-theme=dark] .participant-avatar[data-author-color="7"]{background:#1e40af}:root[data-theme=dark] .participant-avatar[data-author-color="8"]{background:#3730a3}:root[data-theme=dark] .participant-avatar[data-author-color="9"]{background:#581c87}:root[data-theme=dark] .participant-avatar[data-author-color="10"]{background:#831843}:root[data-theme=dark] .participant-avatar[data-author-color="11"]{background:#7f1d1d}.business-directions-panel{min-width:0}.business-direction-row{display:grid;grid-template-columns:minmax(0,1fr) minmax(150px,auto) auto;gap:16px;align-items:center}.business-direction-row>div{min-width:0}.business-direction-row .card-actions{position:static;align-items:center;justify-content:flex-end}.business-direction-edit-button{min-height:30px;padding:4px 9px;font-size:12px}.business-direction-archive-note{display:block;color:var(--muted);line-height:1.45}.business-direction-picker{min-inline-size:0;min-width:0;max-width:100%;margin:0;padding:14px;overflow:hidden;border:1px solid #cfd7e1;border-radius:12px}.business-direction-picker legend{max-width:100%;padding:0 6px;overflow-wrap:anywhere}.business-direction-picker-summary{min-width:0;display:flex;gap:8px 16px;align-items:baseline;justify-content:space-between;margin-bottom:10px}.business-direction-picker-summary small{min-width:0;color:#647280;line-height:1.4}.business-direction-picker-summary span{flex:0 0 auto;color:#647280;font-size:12px;font-weight:700;white-space:nowrap}.business-direction-picker-list{min-width:0;display:grid;gap:8px;max-height:240px;overflow-x:hidden;overflow-y:auto;scrollbar-gutter:stable}.business-direction-picker-row{width:100%;min-width:0;display:grid;grid-template-columns:minmax(0,1fr) auto;gap:12px;align-items:center;border:1px solid transparent;padding:8px 10px;border-radius:9px;background:#7f7f7f14}.business-direction-picker-row.selected{border-color:#0d6efd6b;background:#0d6efd14}.business-direction-picker-row .business-direction-option,.business-direction-picker-row .business-direction-primary{min-width:0;display:grid;grid-template-columns:18px minmax(0,1fr);gap:8px;align-items:center;margin:0;cursor:pointer}.business-direction-picker-row .business-direction-option>span{min-width:0;overflow-wrap:anywhere}.business-direction-picker-row input[type=checkbox],.business-direction-picker-row input[type=radio]{width:18px;min-width:18px;height:18px;margin:0;padding:0;border-radius:4px;accent-color:#0d6efd}.business-direction-picker-row input[type=radio]{border-radius:50%}.business-direction-picker-row .business-direction-primary{grid-template-columns:18px auto;justify-content:start}.business-direction-primary{color:#647280;font-size:12px;white-space:nowrap}.business-direction-primary:has(input:disabled){cursor:default;opacity:.58}:root[data-theme=dark] .business-direction-picker{border-color:var(--dark-border)}:root[data-theme=dark] .business-direction-picker-row{background:#ffffff0b}:root[data-theme=dark] .business-direction-picker-row.selected{border-color:#45c9ed6b;background:#45c9ed1a}:root[data-theme=dark] .business-direction-picker-summary small,:root[data-theme=dark] .business-direction-picker-summary span,:root[data-theme=dark] .business-direction-primary{color:var(--dark-muted)}:root[data-theme=dark] .business-direction-picker-row input[type=checkbox],:root[data-theme=dark] .business-direction-picker-row input[type=radio]{accent-color:var(--dark-accent)}@media (max-width: 760px){.business-direction-row{grid-template-columns:minmax(0,1fr) auto}.business-direction-row>div:nth-child(2){grid-column:1}.business-direction-row .card-actions{grid-column:2;grid-row:1 / span 2}.business-direction-picker-summary{align-items:flex-start;flex-direction:column}.business-direction-picker-row{align-items:center}}@media (max-width: 520px){.business-direction-row{grid-template-columns:minmax(0,1fr)}.business-direction-row .card-actions{grid-column:1;grid-row:auto;justify-content:flex-start}.business-direction-picker{padding:10px}.business-direction-picker-row{grid-template-columns:minmax(0,1fr);gap:8px}.business-direction-primary{margin-left:26px}}@media (max-width: 600px){.ops-status-grid{grid-template-columns:minmax(0,1fr)}.ops-service-list>div:not(.empty){grid-template-columns:9px minmax(0,1fr) auto}.ops-service-list small{grid-column:2 / -1}}.internal-staff-card{align-content:start}.internal-staff-head{display:flex;gap:12px;align-items:flex-start;justify-content:space-between}.internal-staff-head h3,.internal-staff-section h4{margin:0}.internal-staff-head p{max-width:720px;margin:3px 0 0;color:#647280;font-size:13px}.internal-staff-head>span{flex:0 0 auto;border-radius:999px;background:#edf6ff;color:#0d4e9d;padding:5px 9px;font-size:12px;font-weight:900}.internal-staff-toolbar{display:grid;grid-template-columns:minmax(240px,1fr) minmax(140px,180px);gap:8px;align-items:center}.internal-staff-section,.internal-staff-candidates,.internal-staff-list{display:grid;gap:8px}.internal-staff-row{min-width:0;display:grid;grid-template-columns:minmax(220px,1fr) minmax(220px,420px) auto;gap:10px;align-items:center;border:1px solid #dce2ea;border-radius:8px;background:#f8fafc;padding:10px}.internal-staff-row.candidate{grid-template-columns:minmax(220px,1fr) auto}.internal-staff-person{min-width:0;display:grid;gap:3px}.internal-staff-person strong,.internal-staff-person span,.internal-staff-person small{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.internal-staff-person span{display:inline-flex;gap:6px;align-items:center;color:#52616d;font-size:13px}.internal-staff-person small{color:#697887;font-size:12px}.internal-staff-row textarea{min-width:0;min-height:54px;resize:vertical}.dictionary-card{align-content:start}.dictionary-create{align-items:stretch}.dictionary-create input{min-width:0}.dictionary-create button{display:inline-flex;gap:7px;align-items:center;justify-content:center}.chat-sla-settings-card{gap:12px}.chat-sla-settings-head{display:flex;justify-content:space-between;gap:12px;align-items:flex-start}.chat-sla-settings-head p{margin:3px 0 0;color:#647280;font-size:13px}.chat-sla-create{display:grid;grid-template-columns:minmax(210px,1.4fr) minmax(150px,.9fr) 110px minmax(170px,1fr) minmax(170px,1fr) minmax(130px,auto);gap:8px;align-items:start}.chat-sla-create .chat-sla-description-field{grid-column:1 / -2}.chat-sla-create textarea{min-height:48px}.chat-sla-create button{display:inline-flex;gap:7px;align-items:center;justify-content:center}.chat-sla-policy-row.default{border-color:#a8d7ff;background:#f2f8ff}.chat-sla-policy-row.editing{grid-template-columns:repeat(3,minmax(0,1fr));align-items:start}.chat-sla-policy-row.editing .chat-sla-description-field{grid-column:1 / -1}.chat-sla-policy-row.editing textarea{min-height:62px}.chat-sla-policy-row.editing .row-actions{grid-column:1 / -1}.dictionary-list{display:grid;gap:8px}.dictionary-row{min-width:0;display:grid;grid-template-columns:minmax(0,1fr) auto;gap:12px;align-items:center;border:1px solid #dce2ea;border-radius:8px;background:#fbfcfd;padding:10px}.dictionary-row-wide,.dictionary-row-category{grid-template-columns:minmax(0,1fr) auto}.dictionary-row.editing,.dictionary-row-wide.editing,.dictionary-row-category.editing{grid-template-columns:repeat(2,minmax(0,1fr));align-items:stretch}.dictionary-row-wide.editing{grid-template-columns:repeat(2,minmax(0,1fr))}.dictionary-row.editing .row-actions,.dictionary-row-wide.editing .row-actions,.dictionary-row-category.editing .row-actions{grid-column:1 / -1}.dictionary-row-category.editing{grid-template-columns:repeat(2,minmax(130px,1fr))}.priority-editing{align-items:start}.priority-editing .criteria-field,.dictionary-row-wide.editing textarea,.dictionary-row-category.editing textarea{grid-column:1 / -1}.dictionary-row>div,.dictionary-row>span,.dictionary-row strong,.dictionary-row small{min-width:0}.dictionary-row-main{display:grid;gap:3px}.dictionary-field{min-width:0;display:grid;gap:5px;align-content:start}.dictionary-field>span{color:#2e3b47;font-size:12px;font-weight:900;line-height:1.25}.dictionary-field small{color:#647280;font-size:12px;line-height:1.25}.dictionary-field textarea{min-height:74px}.dictionary-row-meta{min-width:0;display:flex;flex-wrap:wrap;gap:2px 10px;color:#647280;font-size:13px;line-height:1.25}.dictionary-row-meta span{min-width:0;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.dictionary-row .row-actions{flex-wrap:nowrap;align-self:center}.dictionary-row .row-actions .icon{flex:0 0 32px}.dictionary-row .row-actions .danger-icon{color:#b42318}.dictionary-row strong,.dictionary-row small{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.dictionary-row small,.dictionary-row>span{color:#647280;font-size:13px}.dictionary-row input,.dictionary-row textarea{min-width:0;width:100%}.compact-checkline{min-height:36px;align-items:center;white-space:nowrap}@media (max-width: 1300px){.workspace{grid-template-columns:minmax(280px,min(var(--chat-list-width, 330px),300px)) minmax(460px,1fr) minmax(280px,min(var(--chat-details-width, 320px),300px))}.ticket-board,.ticket-overview-page,.analytics-columns,.analytics-board{grid-template-columns:1fr}.analytics-kpi-grid{grid-template-columns:repeat(3,minmax(150px,1fr))}.analytics-section-wide{grid-column:auto}.ticket-filters{grid-template-columns:repeat(2,minmax(180px,1fr))}.ticket-chat-actions{grid-template-columns:1fr}.client-row{grid-template-columns:minmax(180px,1.2fr) minmax(180px,1fr) minmax(180px,1fr) auto}.client-row>div:nth-child(3){display:none}}@media (min-width: 1181px) and (max-width: 1300px){.workspace.details-hidden{grid-template-columns:minmax(280px,min(var(--chat-list-width, 330px),300px)) minmax(460px,1fr)}}@media (max-width: 1180px){.layout-resize-handle{display:none}}@media (max-width: 900px){.app-shell,.app-shell.nav-collapsed{grid-template-columns:1fr;grid-template-rows:auto minmax(0,1fr)}.mobile-topbar{position:sticky;top:0;z-index:75;min-width:0;min-height:58px;display:flex;align-items:center;gap:10px;padding:9px 10px;border-bottom:1px solid #dce2ea;background:#fff}.mobile-menu-button{flex:0 0 38px}.mobile-topbar-title{min-width:0;flex:1;display:grid;gap:2px}.mobile-topbar-title strong,.mobile-topbar-title small{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.mobile-topbar-title small{color:#647280;font-size:12px}.mobile-profile-button{display:inline-grid;place-items:center}.mobile-topbar-actions{display:flex;flex:none;gap:6px}.mobile-topbar-actions .icon{width:36px;height:36px}.mobile-topbar-actions .icon.enabled{border-color:#0d6efd;background:#edf6ff;color:#0d4e9d}.toast-viewport{top:66px;right:8px;left:8px;width:auto;gap:8px}.toast-card{grid-template-columns:minmax(0,1fr) 38px;box-shadow:0 14px 36px #141e2833}.mobile-notification-button{position:relative}.mobile-notification-button b{position:absolute;top:-6px;right:-6px;display:inline-grid;place-items:center;min-width:18px;height:18px;border-radius:999px;background:#d92d20;color:#fff;font-size:10px;line-height:1}.mobile-nav-backdrop{position:fixed;z-index:120;top:0;right:0;bottom:0;left:0;display:block;width:100%;height:100%;border:0;padding:0;background:#050c1285}.nav,.nav.collapsed{position:fixed;z-index:130;inset:0 auto 0 0;width:min(320px,calc(100vw - 42px));padding:16px;overflow:auto;transform:translate(-105%);transition:transform .18s ease;box-shadow:18px 0 44px #0a121c47}.nav-main{flex:none;min-height:auto;overflow:visible}.nav.mobile-open{transform:translate(0)}.nav.collapsed .brand{justify-content:flex-start}.nav.collapsed .brand-text,.nav.collapsed .nav-label{display:block}.nav.collapsed .sound-button,.nav.collapsed .theme-button,.nav.collapsed .notification-button,.nav.collapsed button{justify-content:flex-start;padding:11px 12px}.nav.collapsed .sound-button,.nav.collapsed .theme-button,.nav.collapsed .notification-button{justify-content:space-between}.nav.collapsed .notification-button b{position:static;min-width:22px;height:22px;font-size:12px}.nav.collapsed .nav-unread-badge{position:static;min-width:22px;height:22px;margin-left:auto;padding:0 6px;font-size:12px}.nav-toggle{display:none}.mobile-nav-close{display:inline-flex;justify-content:flex-start;width:100%;padding:11px 12px}.content{min-width:0;overflow:visible;padding:10px}.ticket-ribbon-enabled .app-content-column{padding:10px 10px 0}.ticket-ribbon-enabled .content{padding:0}.panel,.analytics-dashboard,.settings-panel,.clients-panel,.users-panel,.holdings-panel,.quick-replies-page,.shift-panel{height:auto;min-height:calc(100dvh - 78px);overflow:visible}.ticket-reminder-ribbon{top:58px;min-height:66px;margin-bottom:8px;padding:5px}.ticket-reminder-summary{min-width:152px;height:52px}.ticket-reminder-card{flex-basis:min(250px,72vw)}.app-shell.ticket-ribbon-enabled .panel,.app-shell.ticket-ribbon-enabled .analytics-dashboard,.app-shell.ticket-ribbon-enabled .settings-panel,.app-shell.ticket-ribbon-enabled .clients-panel,.app-shell.ticket-ribbon-enabled .users-panel,.app-shell.ticket-ribbon-enabled .holdings-panel,.app-shell.ticket-ribbon-enabled .quick-replies-page,.app-shell.ticket-ribbon-enabled .shift-panel{min-height:calc(100dvh - 78px - var(--ticket-ribbon-space))}.notification-overlay,.modal-overlay,.media-preview-overlay{padding:10px}.notification-dialog,.modal-dialog{width:min(100%,calc(100vw - 20px));max-width:calc(100vw - 20px);max-height:calc(100dvh - 20px);border-radius:8px}.notification-dialog-head,.modal-head{padding:14px 16px}.notification-dialog-head{gap:12px}.notification-tabs{overflow-x:auto;padding:10px 16px}.notification-tabs button{flex:0 0 auto}.modal-form{min-width:0;overflow-x:hidden;padding:14px 16px 16px}.profile-body{padding:14px 16px 16px}.profile-avatar-card,.profile-details-grid{grid-template-columns:1fr}.profile-avatar-actions{justify-content:flex-start}.modal-grid{grid-template-columns:minmax(0,1fr)}.modal-actions{position:sticky;bottom:0;z-index:2;padding-top:10px;background:inherit}.ticket-create-modal-form{gap:12px}.ticket-create-context,.ticket-create-modal-grid{grid-template-columns:minmax(0,1fr)}.ticket-create-context{padding:10px}.ticket-create-description-field textarea{min-height:112px}.ticket-create-modal-actions{bottom:-16px;margin:0 -16px -16px;padding:12px 16px max(12px,env(safe-area-inset-bottom))}.ticket-create-modal-actions button{min-height:44px}.assistant-launcher{right:12px;bottom:12px}.assistant-widget{right:10px;bottom:10px;width:calc(100vw - 20px);height:min(640px,calc(100dvh - 20px))}.media-preview-dialog{width:100%;max-height:calc(100dvh - 20px)}.media-preview-head{gap:8px;padding:10px}.media-preview-actions{gap:6px}.media-preview-actions a{width:36px;min-width:36px;padding:7px;font-size:0}.analytics-dashboard-head,.analytics-section-head{display:grid;justify-content:stretch}.analytics-health{width:100%;text-align:left}.analytics-kpi-grid,.analytics-bars.two-col,.shift-summary,.attention-grid,.dictionary-row,.dictionary-row-wide,.dictionary-row-category,.chat-sla-policy-row,.dictionary-row.editing,.dictionary-row-wide.editing,.dictionary-row-category.editing{grid-template-columns:1fr}.dictionary-row-wide.editing .row-actions,.dictionary-row-category.editing .row-actions,.chat-sla-policy-row.editing .row-actions,.chat-sla-policy-row.editing .chat-sla-description-field,.priority-editing .criteria-field,.dictionary-row-category.editing textarea{grid-column:auto}}@media (min-width: 761px) and (max-width: 1180px){.content{min-width:0;padding:12px}.workspace{height:calc(100dvh - 24px);min-width:0}.app-shell.ticket-ribbon-enabled .workspace{height:calc(100dvh - 24px - var(--ticket-ribbon-space))}.app-shell.section-chats .workspace{grid-template-columns:minmax(0,1fr);grid-template-rows:minmax(0,1fr);gap:0}.app-shell.section-chats .chat-list,.app-shell.section-chats .conversation,.app-shell.section-chats .side-panel{display:none;width:100%;height:100%;min-width:0;border-radius:8px}.app-shell.section-chats .workspace.mobile-chat-list .chat-list,.app-shell.section-chats .workspace.mobile-chat-conversation .conversation{display:grid}.app-shell.section-chats .workspace.mobile-chat-details .side-panel{display:block;overflow:auto}.app-shell.section-chats .mobile-chat-controls,.app-shell.section-chats .mobile-side-head{display:flex;align-items:center;gap:8px}.app-shell.section-chats .mobile-chat-controls{grid-column:1 / -1;min-height:42px;justify-content:space-between}.app-shell.section-chats .mobile-chat-back,.app-shell.section-chats .mobile-chat-pin,.app-shell.section-chats .mobile-chat-client-button{flex:0 0 38px;width:38px;height:38px}.app-shell.section-chats .mobile-side-head .text-icon{min-height:38px;padding:0 11px}.app-shell.section-chats .mobile-side-head{justify-content:space-between;margin-bottom:10px}.app-shell.section-chats .toolbar{flex-wrap:wrap}.app-shell.section-chats .toolbar .search{min-width:min(100%,320px)}.app-shell.section-chats .chat-read-all-button span{display:none}.app-shell.section-chats .chat-read-all-button{width:38px;padding:0}.app-shell.section-chats .filter-box{grid-template-columns:repeat(2,minmax(0,1fr))}.app-shell.section-chats .filter-title,.app-shell.section-chats .filter-title-row{grid-column:1 / -1}.app-shell.section-chats .filter-title-row{min-width:0}.app-shell.section-chats .filter-box.collapsed{grid-template-columns:minmax(0,1fr) auto}.app-shell.section-chats .conversation-head{display:grid;gap:0;padding:8px 10px}.app-shell.section-chats .conversation-head>div:not(.mobile-chat-controls){min-width:0}.app-shell.section-chats .conversation-head-main,.app-shell.section-chats .conversation-head-actions{display:none}.app-shell.section-chats .conversation-head h2{font-size:20px}.app-shell.section-chats .conversation-head-actions{align-items:center;justify-content:space-between}.app-shell.section-chats .messages{padding:12px}.app-shell.section-chats .message{max-width:min(84%,760px)}.app-shell.section-chats .composer{padding:10px 12px}.app-shell.section-chats .composer-input-row{grid-template-columns:auto auto auto auto auto minmax(0,1fr) 42px 44px}.app-shell.section-chats .quick-replies-panel{max-height:min(440px,48dvh)}.ticket-board,.ticket-create-page,.ticket-page,.analytics-dashboard,.settings-panel,.clients-panel,.users-panel,.holdings-panel,.shift-panel{min-width:0;min-height:calc(100dvh - 24px);padding:14px}.ticket-board,.settings-panel,.users-panel,.shift-panel,.clients-panel,.holdings-panel,.analytics-dashboard{height:calc(100dvh - 24px)}.section-head,.clients-head,.analytics-dashboard-head,.shift-head,.ticket-page-head{gap:12px}.ticket-filters,.client-search-row,.ticket-create-grid,.ticket-chat-actions,.ticket-overview-page,.ticket-detail-body,.page-detail-body,.settings-section-grid,.settings-grid,.user-management,.analytics-board,.analytics-columns,.analytics-bars.two-col,.event-table>div{grid-template-columns:minmax(0,1fr)}.ticket-board>.table{overflow:auto}.ticket-row{grid-template-columns:1fr}.ticket-row,.ticket-table-head{min-width:980px}.ticket-detail-panel{position:static;max-height:none}.client-row{grid-template-columns:minmax(180px,1.2fr) minmax(170px,.95fr) minmax(170px,1fr) auto;gap:10px}.client-row>div:nth-child(3){display:none}.holding-row{grid-template-columns:minmax(190px,1fr) minmax(160px,220px) auto;gap:10px}.table.simple.users-table>div{grid-template-columns:minmax(180px,1fr) minmax(110px,140px) minmax(120px,150px) minmax(220px,auto)}.row-actions{gap:5px}.row-actions button{min-height:34px;padding:7px 9px}.visibility-editor{min-height:360px}.visibility-search{flex-basis:42px;height:42px}.quick-replies-admin-layout{grid-template-columns:1fr}.quick-replies-page-summary{grid-template-columns:repeat(2,minmax(0,1fr))}.quick-replies-admin-main{grid-template-rows:auto auto}.quick-replies-admin-list,.quick-replies-snippet-grid{max-height:none;overflow:visible}.quick-replies-admin-toolbar{display:grid;align-items:stretch}.quick-replies-admin-toolbar-actions{flex-basis:auto;justify-content:flex-start}.quick-replies-admin-toolbar .search{width:100%}.analytics-kpi-grid,.my-dashboard-kpi-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.analytics-chart{height:190px;overflow-x:auto}.analytics-chart-grid{min-width:640px;grid-auto-columns:minmax(46px,1fr)}.my-dashboard-head{align-items:flex-start}.my-dashboard-period{min-width:min(100%,300px)}.my-dashboard-presets,.settings-tabs,.tabs,.ticket-color-legend,.shift-legend{overflow-x:auto;flex-wrap:nowrap}.my-dashboard-presets button,.settings-tabs button,.tabs button{flex:0 0 auto}.my-dashboard-custom-range{width:min(100%,300px)}.my-dashboard-chart-grid{min-width:720px}.rank-row{grid-template-columns:26px minmax(0,1fr) auto}.dictionary-create,.chat-sla-create,.inline-create,.assistant-web-create,.sla-rules-row,.sla-rules.editable .sla-rules-row{grid-template-columns:minmax(0,1fr)}.chat-sla-create .chat-sla-description-field,.chat-sla-policy-row.editing .chat-sla-description-field,.chat-sla-policy-row.editing .row-actions{grid-column:auto}.dictionary-row-wide,.dictionary-row-category,.chat-sla-policy-row.editing{grid-template-columns:minmax(0,1fr)}.dictionary-row-wide.editing .row-actions,.dictionary-row-category.editing .row-actions,.dictionary-row-category.editing textarea{grid-column:auto}.shift-controls{grid-template-columns:minmax(0,1fr) minmax(180px,240px)}.shift-filter-hint,.shift-reset-filter{grid-column:1 / -1}.shift-summary{grid-template-columns:repeat(2,minmax(0,1fr))}.shift-board-wrap{max-height:calc(100dvh - 292px)}.notification-overlay,.modal-overlay,.media-preview-overlay{padding:14px}.notification-dialog,.modal-dialog{width:min(760px,calc(100vw - 28px));max-height:calc(100dvh - 28px)}.assistant-widget{right:12px;bottom:12px;width:min(420px,calc(100vw - 24px));height:min(640px,calc(100dvh - 24px))}.assistant-launcher{right:14px;bottom:14px}}@media (max-width: 1180px){.ticket-desktop-quick-filters,.ticket-table-head{display:none}.ticket-filters{grid-template-columns:repeat(2,minmax(0,1fr));gap:8px;max-height:min(62dvh,560px);overflow-x:hidden;overflow-y:auto;overscroll-behavior:contain;scrollbar-gutter:stable;padding:10px;border:1px solid #dce2ea;border-radius:10px;background:#f8fafc}.ticket-filters.is-mobile-collapsed{display:none}.ticket-filters.is-mobile-expanded{display:grid}.ticket-mobile-filter-bar{min-width:0;display:grid;grid-template-columns:minmax(0,1fr) auto;gap:8px}.ticket-mobile-filter-toggle{min-width:0;min-height:48px;display:grid;grid-template-columns:auto minmax(0,1fr) auto auto;gap:9px;align-items:center;border:1px solid #cfd7e1;border-radius:10px;padding:7px 10px;background:#fff;color:#17202a;text-align:left}.ticket-mobile-filter-toggle[aria-expanded=true]{border-color:#73afe8;background:#f3f9ff}.ticket-mobile-filter-copy{min-width:0;display:grid;gap:1px}.ticket-mobile-filter-copy strong,.ticket-mobile-filter-copy small{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ticket-mobile-filter-copy small{color:#647280;font-size:11px;font-weight:700}.ticket-mobile-filter-count{min-width:22px;height:22px;display:inline-grid;place-items:center;border-radius:999px;padding:0 6px;background:#0d6efd;color:#fff;font-size:11px;font-weight:900}.ticket-mobile-filter-reset{width:48px;min-width:48px;height:48px;display:inline-grid;place-items:center;border:1px solid #ffc9c9;border-radius:10px;padding:0;background:#fff8f8;color:#b42318}.ticket-filters .ticket-quick-filters,.ticket-filters .ticket-client-filter-field,.ticket-filters .ticket-sort-filter-field,.ticket-filters .search{grid-column:1 / -1}.ticket-filters .ticket-filter-multiselect-panel{position:static;width:100%;margin-top:4px;box-shadow:none}.ticket-filters .ticket-quick-filters{display:flex;flex-wrap:nowrap;overflow-x:auto;overscroll-behavior-x:contain;padding-bottom:2px;scrollbar-width:thin}.ticket-filters .ticket-quick-filter{flex:0 0 auto}.ticket-board>.section-head{display:grid;grid-template-columns:minmax(0,1fr) auto auto auto;gap:8px;align-items:center}.ticket-board>.section-head>button{width:auto;min-width:38px}.ticket-board>.section-head .ticket-new-button{min-height:38px;padding:0 10px}.ticket-filters .search,.ticket-filters select,.ticket-filters .checkline{min-width:0}}@media (max-width: 390px){.ticket-board>.section-head{grid-template-columns:minmax(0,1fr) auto auto auto}.ticket-board>.section-head h2{font-size:19px}.ticket-new-button span{display:none}}@media (max-width: 1180px){:root[data-theme=dark] .ticket-filters{border-color:var(--dark-border-soft);background:var(--dark-surface-2)}:root[data-theme=dark] .ticket-mobile-filter-toggle{border-color:var(--dark-border);background:var(--dark-surface);color:var(--dark-text)}:root[data-theme=dark] .ticket-mobile-filter-toggle[aria-expanded=true]{border-color:#45c9ed85;background:var(--dark-accent-soft)}:root[data-theme=dark] .ticket-mobile-filter-copy small{color:var(--dark-muted)}:root[data-theme=dark] .ticket-filter-field>span{color:var(--dark-muted)}:root[data-theme=dark] .ticket-mobile-filter-count{background:var(--dark-accent);color:#061318}:root[data-theme=dark] .ticket-mobile-filter-reset{border-color:#ff6b6b75;background:#ff6b6b17;color:var(--dark-danger)}}@media (min-width: 901px) and (max-width: 1180px){.app-shell:not(.nav-collapsed){grid-template-columns:minmax(210px,232px) minmax(0,1fr)}.nav:not(.collapsed){padding:14px}.nav:not(.collapsed) button,.nav:not(.collapsed) .profile-card{min-width:0}}@media (min-width: 761px) and (max-width: 900px){.workspace{height:calc(100dvh - 82px)}.ticket-board,.ticket-create-page,.ticket-page,.analytics-dashboard,.settings-panel,.clients-panel,.users-panel,.holdings-panel,.quick-replies-page,.shift-panel{min-height:calc(100dvh - 82px)}.ticket-board,.ticket-page,.settings-panel,.users-panel,.shift-panel,.clients-panel,.holdings-panel,.quick-replies-page,.analytics-dashboard{height:calc(100dvh - 82px)}}@media (min-width: 901px) and (max-width: 1180px) and (hover: none) and (pointer: coarse){.icon,.file-button.icon-only,.composer-send{min-width:42px;min-height:42px}.nav button,.primary,.row-actions button,.settings-tabs button,.tabs button{min-height:42px}}@media (max-width: 760px){.content{padding:8px}.ticket-ribbon-enabled .app-content-column{padding:8px 8px 0}.ticket-reminder-ribbon{gap:6px}.ticket-reminder-summary{min-width:74px}.ticket-reminder-summary span{display:none}.ticket-reminder-card{flex-basis:min(240px,78vw)}.ticket-reminder-footer{gap:5px}.ticket-reminder-wait{font-size:10px}.web-push-status-grid{grid-template-columns:1fr}.toast-main{grid-template-columns:30px minmax(0,1fr);padding:9px 10px}.toast-icon{width:28px;height:28px;border-radius:7px}.toast-copy strong{font-size:13px}.toast-copy span,.toast-copy small{font-size:12px}.workspace{grid-template-columns:1fr;gap:0;height:calc(100dvh - 74px);min-height:0}.chat-list,.conversation,.side-panel{display:none;width:100%;height:100%;min-width:0;border-radius:8px}.workspace.mobile-chat-list .chat-list,.workspace.mobile-chat-conversation .conversation{display:grid}.workspace.mobile-chat-details .side-panel{display:block;overflow:auto}.mobile-chat-controls,.mobile-side-head{display:flex;align-items:center;gap:8px}.mobile-chat-controls{grid-column:1 / -1;min-height:40px;justify-content:space-between}.mobile-chat-back,.mobile-chat-pin,.mobile-chat-client-button{flex:0 0 36px;width:36px;height:36px}.mobile-side-head .text-icon{min-height:36px;padding:0 10px}.mobile-side-head{justify-content:space-between;margin-bottom:8px}.conversation-head{display:grid;gap:0;padding:6px 8px}.conversation-head>div:not(.mobile-chat-controls){min-width:0}.conversation-head-main,.conversation-head-actions{display:none}.conversation-head h2{font-size:18px}.conversation-head-actions{align-items:center;justify-content:space-between}.message-filter{gap:6px;padding:6px 8px}.message-filter .search{min-height:36px}.message-filter .search input{min-height:34px;padding-top:7px;padding-bottom:7px}.topic-tabs,.thread-topic-tabs{overflow-x:auto;padding-bottom:2px}.topic-tabs button,.thread-topic-tabs button{flex:0 0 auto}.messages{padding:10px}.scroll-bottom-button{right:14px;bottom:calc(118px + env(safe-area-inset-bottom));min-height:36px;padding:0 11px;font-size:12px}.message{max-width:92%;min-width:min(240px,100%)}.message-attachments,.attachment-grid{width:100%}.attachment-grid:not(.single){grid-template-columns:repeat(2,minmax(0,1fr))}.attachment-grid[data-attachment-count="3"]>:last-child{grid-column:1 / -1}.attachment-grid[data-attachment-count="3"]>.attachment-preview:last-child{aspect-ratio:2 / 1}.message-reply-context,.message-forward-context,.message-replied-marker{padding:6px 7px}.message-reply-context small,.message-forward-context small,.message-replied-marker small,.replying span{white-space:normal}.attachment-audio,.attachment-video{width:100%}.attachment-audio-head{grid-template-columns:auto minmax(0,1fr) auto}.attachment-transcribe-button{grid-column:2 / -1;justify-self:start}.drop-overlay{top:80px;right:10px;bottom:96px;left:10px}.composer{padding:8px max(8px,env(safe-area-inset-right)) max(8px,env(safe-area-inset-bottom)) max(8px,env(safe-area-inset-left))}.composer-input-row{grid-template-columns:repeat(7,minmax(0,1fr));gap:6px;align-items:stretch}.voice-recorder-panel{grid-template-columns:minmax(0,1fr)}.voice-recorder-actions{justify-content:stretch}.voice-recorder-actions button{flex:1 1 0}.composer-input-row textarea{grid-column:1 / -1;grid-row:1;min-width:0;min-height:44px;width:100%}.file-button.icon-only,.composer-send,.composer-clear{width:100%;height:40px;min-width:0}.quick-replies-panel{max-height:min(360px,48dvh);padding:8px}.quick-replies-modal-dialog{width:min(100%,calc(100vw - 20px));max-width:calc(100vw - 20px);max-height:calc(100dvh - 20px)}.quick-replies-modal{gap:10px;overflow:auto;padding:12px}.quick-replies-modal-toolbar,.quick-replies-modal-layout{grid-template-columns:minmax(0,1fr)}.quick-replies-modal-toolbar .text-icon{width:100%}.quick-replies-modal-results,.quick-replies-modal-preview{max-height:none}.quick-replies-modal-list{max-height:34dvh}.quick-replies-modal-preview{padding:12px}.quick-replies-modal-actions{bottom:-12px;margin:0 -12px -12px;padding:10px 12px 12px}.quick-replies-head,.quick-reply-card-head,.quick-reply-section-meta{align-items:flex-start}.quick-reply-card-head,.quick-reply-section-meta,.quick-reply-manage-grid{grid-template-columns:1fr}.quick-reply-card-head,.quick-reply-section-meta{display:grid}.quick-reply-card-actions,.quick-reply-mini-actions{width:100%;flex-wrap:wrap}.quick-reply-preview-dialog{padding:14px 16px 16px}.quick-reply-preview-media-grid{grid-template-columns:minmax(0,1fr)}.quick-reply-preview-media-frame{min-height:140px}.quick-reply-card-actions .compact-primary{flex:1}.pending-attachments{grid-template-columns:1fr;max-height:116px}.page-thread{min-height:0}.ticket-comment-composer{padding:10px 0 max(10px,env(safe-area-inset-bottom))}.ticket-comment-composer-actions{align-items:stretch}.ticket-comment-composer-actions>*{flex:1 1 0;justify-content:center}.ticket-comment-submit{width:auto;min-width:0;min-height:42px}.ticket-comment-draft-attachments{grid-template-columns:1fr;max-height:116px}.side-panel{padding:10px}.ticket-board,.ticket-create-page,.ticket-page,.analytics-dashboard,.settings-panel,.clients-panel,.users-panel,.holdings-panel,.quick-replies-page,.shift-panel{min-height:calc(100dvh - 74px);padding:10px}.ticket-board{height:calc(100dvh - 74px);min-height:0;gap:10px}.ticket-board>.section-head{grid-template-columns:minmax(0,1fr) repeat(3,42px);gap:6px}.ticket-board>.section-head h2{overflow:hidden;font-size:22px;text-overflow:ellipsis;white-space:nowrap}.ticket-board>.section-head>button,.ticket-board>.section-head .ticket-new-button{width:42px;min-width:42px;height:42px;min-height:42px;padding:0}.ticket-new-button span{display:none}.section-head,.clients-head,.analytics-dashboard-head,.shift-head,.ticket-page-head{display:grid;grid-template-columns:1fr;gap:10px;align-items:start}.section-head>button,.clients-head>button,.ticket-page-head>button{width:fit-content}.ticket-page-head-side{width:100%;justify-items:start}.ticket-page-actions{width:100%;justify-content:flex-start;flex-wrap:wrap}.ticket-page-actions-top{max-width:none}.ticket-page-action-button{flex:1 1 190px;width:auto}.ticket-title-editor input{min-height:44px;font-size:22px}.ticket-filters,.client-search-row,.ticket-create-grid,.ticket-page-summary,.ticket-chat-actions,.ticket-overview-page,.ticket-detail-body,.page-detail-body,.settings-section-grid,.settings-grid,.user-management,.quick-replies-admin-layout,.analytics-columns,.event-table>div{grid-template-columns:1fr}.quick-replies-page{height:auto;overflow:visible}.quick-replies-page-summary,.quick-replies-admin-form-grid,.quick-replies-section-row{grid-template-columns:1fr}.quick-replies-admin-actions,.quick-replies-row-actions,.quick-replies-admin-toolbar,.quick-replies-admin-toolbar-actions,.quick-replies-list-head,.quick-replies-page-actions{justify-content:flex-start}.quick-replies-admin-actions button{width:100%}.quick-replies-admin-toolbar,.quick-replies-admin-toolbar-actions,.quick-replies-list-head,.quick-reply-card-head{display:grid}.quick-replies-admin-toolbar-actions,.quick-replies-list-head button,.quick-replies-admin-toolbar-actions button,.quick-replies-page-actions button{width:100%}.quick-reply-media-item{grid-template-columns:46px minmax(0,1fr) auto;gap:8px}.quick-reply-media-preview{width:46px}.ticket-filters{grid-template-columns:repeat(2,minmax(0,1fr));align-items:stretch;gap:8px;max-height:min(54dvh,460px);padding:8px;border-radius:8px}.ticket-filter-region{gap:6px}.ticket-mobile-filter-bar{grid-template-columns:minmax(0,1fr) auto;gap:6px}.ticket-mobile-filter-toggle{min-height:44px;grid-template-columns:auto minmax(0,1fr) auto auto;gap:7px;border-radius:8px;padding:5px 9px}.ticket-mobile-filter-reset{width:44px;min-width:44px;height:44px;border-radius:8px}.ticket-filters .ticket-quick-filters{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:6px;overflow:visible;padding:0}.ticket-filters .ticket-quick-filter{width:100%;min-width:0;height:48px;min-height:48px;display:grid;grid-template-columns:auto minmax(0,1fr) auto;gap:6px;justify-content:stretch;padding:6px 8px;text-align:left;white-space:normal}.ticket-filters .ticket-quick-filter.muted{grid-template-columns:minmax(0,1fr);text-align:center}.ticket-quick-filter-label{min-width:0;display:-webkit-box;overflow:hidden;-webkit-box-orient:vertical;-webkit-line-clamp:2}.ticket-filter-field{align-content:start}.ticket-filter-field>span{display:block}.ticket-filter-field select{min-height:42px;padding-right:30px;text-overflow:ellipsis}.ticket-filters>.checkline{min-width:0;min-height:44px;align-items:center;padding:4px;font-size:13px;line-height:1.25;white-space:normal}.ticket-filters>.checkline input{flex:0 0 auto}.ticket-color-legend,.shift-legend,.settings-tabs,.tabs{overflow-x:auto;flex-wrap:nowrap}.settings-tabs button{flex:0 0 auto}.tabs{display:flex}.tabs button{flex:0 0 auto;min-width:132px;border-bottom:0}.ticket-table-head{display:none}.ticket-board>.table{min-height:0;overflow-x:hidden;overflow-y:auto;overscroll-behavior:contain;scrollbar-gutter:stable}.ticket-row{min-width:0;grid-template-columns:1fr;gap:9px;padding:12px}.ticket-row select{width:100%}.ticket-mobile-cell-label{display:block!important;margin:0 0 3px;font-size:11px;font-weight:800;text-transform:uppercase}.ticket-detail-panel{position:static;max-height:none}.ticket-page-summary span{min-height:auto}.ticket-chat-buttons{grid-template-columns:1fr}.description-editor textarea{min-height:150px}.client-row,.holding-row,.table.simple.users-table>div,.table.simple>div,.audit-table>div{min-width:0;grid-template-columns:1fr;gap:8px;align-items:start}.client-row h3,.client-row strong,.client-row p,.holding-row h3,.holding-row strong,.holding-row p,.visibility-chat-row strong,.visibility-chat-row small,.client-context span{white-space:normal}.row-actions,.card-actions,.client-row .card-actions,.holding-row .card-actions{justify-content:flex-start}.users-table{max-height:none;overflow:visible}.user-management{grid-template-rows:auto auto}.visibility-editor{min-height:320px}.visibility-editor .section-head{justify-content:stretch}.visibility-controls,.visibility-bulk-actions,.visibility-mode{width:100%}.visibility-mode button{flex:1}.visibility-bulk-actions{display:grid;grid-template-columns:repeat(2,minmax(0,1fr))}.visibility-bulk-actions button{min-width:0;padding:0 8px}.visibility-search{width:100%;max-width:none}.analytics-kpi-grid,.analytics-board,.analytics-bars.two-col,.attention-grid{grid-template-columns:1fr}.shift-panel{gap:8px}.shift-head h2{font-size:22px}.shift-head span{font-size:13px}.shift-toolbar{width:100%;flex-wrap:wrap;gap:6px}.shift-toolbar input[type=month]{flex:1 1 150px;min-height:38px}.shift-toolbar .icon,.shift-toolbar button:not(.icon){min-height:38px}.shift-summary{grid-template-columns:repeat(3,minmax(0,1fr));gap:6px}.shift-summary .metric{min-height:58px;padding:8px}.shift-summary .metric span{font-size:11px}.shift-summary .metric strong{font-size:18px}.shift-controls{grid-template-columns:1fr;gap:6px}.shift-search,.shift-type-filter,.shift-reset-filter{min-height:38px}.shift-legend{gap:6px;padding-bottom:2px}.shift-legend-item{flex:0 0 auto;min-height:26px;padding:4px 8px;font-size:12px}.shift-filter-hint{white-space:normal}.shift-board-wrap{display:none}.shift-mobile-board{min-height:0;display:grid;gap:10px;align-content:start}.shift-mobile-users{min-width:0;display:grid;gap:8px}.shift-mobile-coverage-card,.shift-mobile-user-card{padding:9px}.shift-mobile-section-head,.shift-mobile-user-head{gap:8px}.shift-mobile-section-head strong,.shift-mobile-user-head strong{font-size:14px}.shift-mobile-section-head b,.shift-mobile-user-head b{padding:3px 7px;font-size:11px}.shift-mobile-date-strip{grid-auto-columns:44px;gap:5px}.shift-mobile-date-chip,.shift-mobile-cell{min-height:52px;border-radius:7px;padding:5px 3px}.shift-mobile-date-chip strong,.shift-mobile-cell strong{font-size:15px}.shift-edit-form{overflow-x:hidden}.shift-edit-form .modal-grid{grid-template-columns:minmax(0,1fr)}.shift-edit-form input[type=time],.shift-edit-form select{min-height:42px}.analytics-chart{height:170px;overflow-x:auto}.analytics-chart-grid{grid-auto-columns:minmax(44px,64px)}.my-dashboard-period{min-width:0;justify-items:stretch}.my-dashboard-presets{overflow-x:auto}.my-dashboard-presets button{flex:0 0 auto}.my-dashboard-custom-range{width:100%;grid-template-columns:1fr}.my-dashboard-chart-grid{min-width:760px;grid-auto-columns:minmax(38px,1fr)}.my-dashboard-column-bars i{width:13px}.analytics-health{min-width:0;text-align:left}.rank-row{grid-template-columns:24px minmax(0,1fr) auto}.dictionary-create,.chat-sla-create,.inline-create,.assistant-web-create,.sla-rules-row,.sla-rules.editable .sla-rules-row{grid-template-columns:1fr}.chat-sla-create .chat-sla-description-field,.chat-sla-policy-row.editing .chat-sla-description-field,.chat-sla-policy-row.editing .row-actions{grid-column:auto}.chat-sla-metrics{grid-template-columns:1fr}.dictionary-row .row-actions{flex-wrap:wrap;justify-content:flex-start}.dictionary-row .row-actions .icon{flex:0 0 auto}.notification-overlay{align-items:stretch;justify-items:stretch;padding:calc(8px + env(safe-area-inset-top)) 8px calc(8px + env(safe-area-inset-bottom))}.notification-dialog{width:100%;max-width:none;height:100%;max-height:none;min-height:0;grid-template-rows:auto auto minmax(0,1fr)}.notification-dialog-head{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:10px;padding:14px}.notification-dialog-head>div{min-width:0}.notification-dialog-head .eyebrow{font-size:11px}.notification-dialog-head h2{font-size:26px;line-height:1.08}.notification-dialog-head span{font-size:14px;line-height:1.35}.notification-dialog-actions{grid-column:1 / -1;display:grid;grid-template-columns:minmax(0,1fr) 42px;gap:8px}.notification-dialog-actions .text-icon{width:100%;justify-content:center}.notification-tabs{display:grid;grid-template-columns:minmax(0,.82fr) minmax(0,1.18fr);gap:8px;overflow:visible;padding:10px 14px}.notification-tabs button{min-width:0;justify-content:center;padding:9px 8px;font-size:14px;white-space:nowrap}.notification-tabs span{min-width:20px;height:20px}.notification-list{min-height:0;display:flex;flex-direction:column;align-content:normal;align-items:stretch;gap:10px;overflow:auto;overscroll-behavior:contain;-webkit-overflow-scrolling:touch;padding:10px}.notification-row{flex:0 0 auto;min-height:0;position:relative;display:grid;grid-template-columns:5px minmax(0,1fr);grid-template-areas:"marker main" ". action";gap:10px 12px;align-items:stretch;overflow:visible;padding:10px}.notification-marker{grid-area:marker;position:static;width:5px;min-height:48px;height:100%;margin:0;align-self:stretch}.notification-row-main{grid-area:main;width:100%;min-height:0;display:flex;flex-direction:column;gap:8px;align-content:normal;overflow:visible}.notification-title-line{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:8px;align-items:flex-start;margin:0}.notification-title-line strong{font-size:15px;line-height:1.25}.notification-body{display:block;overflow:visible;font-size:14px;line-height:1.35;-webkit-line-clamp:unset;-webkit-box-orient:initial}.notification-meta-line{display:flex;gap:6px;margin:0}.notification-meta-line small{min-height:20px;font-size:12px}.notification-row-action{grid-area:action;display:inline-flex;align-items:center;justify-content:center;width:100%;min-width:0;margin-top:0}.assistant-widget{inset:auto 8px 8px 8px;width:auto;height:calc(100dvh - 16px)}.assistant-launcher{right:10px;bottom:10px;width:52px;height:52px;padding:11px 14px;justify-content:center;gap:0;font-size:0}.app-shell.section-chats .assistant-launcher{bottom:76px}.sla-rules-head{display:none}.sla-rules-head,.sla-rules-row,.sla-rules.editable .sla-rules-head,.sla-rules.editable .sla-rules-row{grid-template-columns:1fr}}@media (max-width: 520px){.shift-edit-form .modal-actions{display:grid;grid-template-columns:minmax(0,1fr);justify-content:stretch}.shift-edit-form .modal-actions button{width:100%;min-width:0;justify-content:center;white-space:normal}}pre{overflow:auto;padding:10px;border-radius:6px;background:#111820;color:#dce5ee}:root[data-theme=dark]{color:var(--dark-text);background:radial-gradient(circle at 18% 0%,rgba(69,201,237,.12),transparent 28%),linear-gradient(180deg,var(--dark-bg) 0%,var(--dark-bg-deep) 100%)}:root[data-theme=dark] body{background:radial-gradient(circle at 18% 0%,rgba(69,201,237,.12),transparent 28%),linear-gradient(180deg,var(--dark-bg) 0%,var(--dark-bg-deep) 100%);color:var(--dark-text)}:root[data-theme=dark] .public-ticket-page{background:radial-gradient(circle at 18% 0%,rgba(69,201,237,.12),transparent 28%),linear-gradient(180deg,var(--dark-bg) 0%,var(--dark-bg-deep) 100%)}:root[data-theme=dark] .public-ticket-card,:root[data-theme=dark] .public-ticket-grid section,:root[data-theme=dark] .public-ticket-meta{border-color:var(--dark-border-soft);background:var(--dark-surface);color:var(--dark-text)}:root[data-theme=dark] h1,:root[data-theme=dark] h2,:root[data-theme=dark] h3,:root[data-theme=dark] strong{color:var(--dark-text)}:root[data-theme=dark] label,:root[data-theme=dark] .quick-holding-field>span,:root[data-theme=dark] .form-field>span,:root[data-theme=dark] .chat-filter-summary,:root[data-theme=dark] .quick-ticket-modal-context,:root[data-theme=dark] .chat-meta,:root[data-theme=dark] .chat-preview,:root[data-theme=dark] .message-head,:root[data-theme=dark] .mini-ticket small,:root[data-theme=dark] .entity-card p,:root[data-theme=dark] .assistant-web-row span,:root[data-theme=dark] .assistant-web-row small,:root[data-theme=dark] .settings-note,:root[data-theme=dark] .form-field>small,:root[data-theme=dark] .sla-rules-head,:root[data-theme=dark] .sla-minutes-field small,:root[data-theme=dark] .dictionary-row small,:root[data-theme=dark] .dictionary-row>span,:root[data-theme=dark] .dictionary-row-meta,:root[data-theme=dark] .ticket-table-head,:root[data-theme=dark] .ticket-row small,:root[data-theme=dark] .ticket-description-preview,:root[data-theme=dark] .ticket-solution-preview,:root[data-theme=dark] .ticket-color-legend,:root[data-theme=dark] .visibility-chat-row small,:root[data-theme=dark] .client-context span,:root[data-theme=dark] .ticket-chat-actions-head small,:root[data-theme=dark] .ticket-chat-buttons small,:root[data-theme=dark] .ticket-page-title p:last-child,:root[data-theme=dark] .ticket-share-card p,:root[data-theme=dark] .public-ticket-title span,:root[data-theme=dark] .voice-recorder-status span,:root[data-theme=dark] .ticket-description,:root[data-theme=dark] .side-panel-note,:root[data-theme=dark] .detail-grid,:root[data-theme=dark] .assistant-form-row span,:root[data-theme=dark] .assistant-sources footer,:root[data-theme=dark] .notification-dialog-head span,:root[data-theme=dark] .profile-head-main span,:root[data-theme=dark] .profile-avatar-card span,:root[data-theme=dark] .profile-avatar-card small,:root[data-theme=dark] .profile-details-grid small,:root[data-theme=dark] .profile-signature small,:root[data-theme=dark] .clients-head span,:root[data-theme=dark] .shift-head span,:root[data-theme=dark] .shift-filter-hint,:root[data-theme=dark] .analytics-dashboard-head>div:first-child span,:root[data-theme=dark] .shift-date-head span,:root[data-theme=dark] .shift-coverage-cell span,:root[data-theme=dark] .shift-coverage-total span,:root[data-theme=dark] .shift-user-cell span,:root[data-theme=dark] .shift-cell span,:root[data-theme=dark] .shift-cell small,:root[data-theme=dark] .shift-total-cell span,:root[data-theme=dark] .mobile-chat-summary>span,:root[data-theme=dark] .notification-body,:root[data-theme=dark] .notification-empty,:root[data-theme=dark] .empty{color:var(--dark-muted)}:root[data-theme=dark] .mobile-chat-summary{color:var(--dark-text)}:root[data-theme=dark] .mobile-chat-summary:hover strong>span,:root[data-theme=dark] .mobile-chat-summary:focus-visible strong>span{color:var(--dark-accent)}:root[data-theme=dark] .mobile-chat-pin.active{border-color:#45c9ed75;background:var(--dark-accent-soft);color:var(--dark-accent)}:root[data-theme=dark] .dictionary-row .row-actions .danger-icon{color:var(--dark-danger)}:root[data-theme=dark] input,:root[data-theme=dark] select,:root[data-theme=dark] textarea{border-color:var(--dark-border);background:#0f2229;color:var(--dark-text)}:root[data-theme=dark] input::placeholder,:root[data-theme=dark] textarea::placeholder{color:#6f929f}:root[data-theme=dark] .primary,:root[data-theme=dark] .notification-tabs button.active,:root[data-theme=dark] .settings-tabs button.active,:root[data-theme=dark] .visibility-mode button.active{background:linear-gradient(135deg,var(--dark-accent-strong),var(--dark-accent));color:#061318;box-shadow:0 12px 30px #45c9ed2e}:root[data-theme=dark] .app-shell{background:var(--dark-bg-deep)}:root[data-theme=dark] .layout-resize-handle:hover:before,:root[data-theme=dark] .layout-resize-handle:focus-visible:before,:root[data-theme=dark] .layout-resize-handle.dragging:before{background:var(--dark-accent);box-shadow:0 0 0 4px #45c9ed29}:root[data-theme=dark] .nav{background:linear-gradient(180deg,#071116,#0c2027);border-right:1px solid rgba(69,201,237,.12)}:root[data-theme=dark] .brand{border-bottom-color:#8fb0bd2e}:root[data-theme=dark] .brand-logo{background:#c3ef7e29}:root[data-theme=dark] .brand small,:root[data-theme=dark] .profile-card-text small,:root[data-theme=dark] .nav button,:root[data-theme=dark] .sound-button,:root[data-theme=dark] .theme-button{color:var(--dark-muted-strong)}:root[data-theme=dark] .nav button:hover,:root[data-theme=dark] .nav button.selected,:root[data-theme=dark] .sound-button.enabled,:root[data-theme=dark] .theme-button.enabled{background:#45c9ed29;color:#f5fcff}:root[data-theme=dark] .nav-unread-badge{background:var(--dark-danger);color:#23070a;box-shadow:0 5px 16px #ff6b6b3d}:root[data-theme=dark] .content{background:radial-gradient(circle at 78% 0%,rgba(47,139,165,.14),transparent 24%),linear-gradient(180deg,#0b171d,#081217)}:root[data-theme=dark] .ticket-reminder-ribbon{border-color:var(--dark-border-soft);background:#0f2229f0;box-shadow:0 12px 28px #00000047}:root[data-theme=dark] .ticket-reminder-summary,:root[data-theme=dark] .ticket-reminder-card,:root[data-theme=dark] .ticket-reminder-more{border-color:var(--dark-border);background:#0f2229;color:var(--dark-text)}:root[data-theme=dark] .ticket-reminder-summary b{background:var(--dark-warning);color:#241700}:root[data-theme=dark] .ticket-reminder-card strong{color:var(--dark-accent)}:root[data-theme=dark] .ticket-reminder-card small{color:var(--dark-muted)}:root[data-theme=dark] .ticket-reminder-card .ticket-reminder-wait{color:var(--dark-warning)}:root[data-theme=dark] .ticket-reminder-card.risk{border-color:#f871716b;background:#4a191bb8}:root[data-theme=dark] .ticket-reminder-card.activation-due{--ticket-activation-bg-soft: rgba(86, 61, 12, .72);--ticket-activation-bg-strong: rgba(145, 94, 8, .88);--ticket-activation-ring: rgba(251, 191, 36, .4);border-color:#fbbf24b8}:root[data-theme=dark] .ticket-reminder-card.activation-due.risk{--ticket-activation-bg-soft: rgba(88, 31, 24, .78);--ticket-activation-bg-strong: rgba(137, 43, 31, .9);--ticket-activation-ring: rgba(248, 113, 113, .42);border-color:#f87171b8}:root[data-theme=dark][data-theme-variant=contrast-dark] .ticket-reminder-card.activation-due{--ticket-activation-bg-soft: #332500;--ticket-activation-bg-strong: #664600;--ticket-activation-ring: #ffd45c;border-color:#ffd45c}:root[data-theme=dark][data-theme-variant=contrast-dark] .ticket-reminder-card.activation-due.risk{--ticket-activation-bg-soft: #401717;--ticket-activation-bg-strong: #762626;--ticket-activation-ring: #ff9a9a;border-color:#ff9a9a}:root[data-theme=dark] .ticket-create-context{border-color:var(--dark-border-soft);background:#10242b}:root[data-theme=dark] .ticket-create-source-message{border-left-color:var(--dark-accent);background:#0b1a20}:root[data-theme=dark] .ticket-create-source-message svg,:root[data-theme=dark] .ticket-create-link-hint{color:var(--dark-accent)}:root[data-theme=dark] .ticket-create-context span,:root[data-theme=dark] .ticket-create-context small,:root[data-theme=dark] .ticket-create-link-hint{color:var(--dark-muted-strong)}:root[data-theme=dark] .ticket-create-modal-actions{border-color:var(--dark-border-soft);background:var(--dark-surface)}:root[data-theme=dark] .dictionary-system-label{color:var(--dark-muted-strong)}:root[data-theme=dark] .dictionary-system-label svg{color:var(--dark-accent)}:root[data-theme=dark][data-theme-variant=contrast-dark] .ticket-create-source-message,:root[data-theme=dark][data-theme-variant=contrast-dark] .ticket-create-link-hint{border-left-color:#75dcff}:root[data-theme=dark] .system-status-badge{border-color:var(--dark-border);background:#0f2229;color:var(--dark-muted-strong)}:root[data-theme=dark] .system-status-badge.online{border-color:#4ade806b;background:#16653442;color:#86efac}:root[data-theme=dark] .system-status-badge.degraded{border-color:#facc156b;background:#713f1247;color:var(--dark-warning)}:root[data-theme=dark] .system-status-badge.offline{border-color:#f871716b;background:#7f1d1d47;color:var(--dark-danger)}:root[data-theme=dark] .system-status-note{color:var(--dark-muted)}:root[data-theme=dark] .ops-status-grid article{border-color:var(--dark-border);background:#0f2229}:root[data-theme=dark] .ops-status-grid article.warning{border-color:#facc156b;background:#713f1247}:root[data-theme=dark] .ops-status-grid article.critical{border-color:#f871716b;background:#7f1d1d47}:root[data-theme=dark] .ops-status-grid small,:root[data-theme=dark] .ops-status-grid span,:root[data-theme=dark] .ops-service-list small,:root[data-theme=dark] .ops-service-list span,:root[data-theme=dark] .ops-technical-details summary{color:var(--dark-muted)}:root[data-theme=dark] .ops-service-list>div:not(.empty){border-color:var(--dark-border)}:root[data-theme=dark] .ops-route-errors{border-color:#f871716b;background:#7f1d1d33}:root[data-theme=dark] .ops-route-errors code{color:var(--dark-muted)}:root[data-theme=dark] .ops-route-errors>strong,:root[data-theme=dark] .ops-route-errors b{color:var(--dark-danger)}:root[data-theme=dark] .ticket-reminder-card:hover,:root[data-theme=dark] .ticket-reminder-card:focus-visible,:root[data-theme=dark] .ticket-reminder-summary:hover,:root[data-theme=dark] .ticket-reminder-summary:focus-visible,:root[data-theme=dark] .ticket-reminder-more:hover,:root[data-theme=dark] .ticket-reminder-more:focus-visible{border-color:#45c9ed6b;background:#18333d;color:var(--dark-accent)}:root[data-theme=dark] .login-screen{background:var(--dark-bg-deep)}:root[data-theme=dark] .login-panel,:root[data-theme=dark] .notification-dialog,:root[data-theme=dark] .modal-dialog,:root[data-theme=dark] .chat-legend-dialog,:root[data-theme=dark] .assistant-widget,:root[data-theme=dark] .quick-replies-panel,:root[data-theme=dark] .chat-list,:root[data-theme=dark] .conversation,:root[data-theme=dark] .side-panel,:root[data-theme=dark] .panel,:root[data-theme=dark] .analytics-section,:root[data-theme=dark] .analytics-kpi,:root[data-theme=dark] .analytics-health,:root[data-theme=dark] .mini-ticket,:root[data-theme=dark] .entity-card,:root[data-theme=dark] .form-card,:root[data-theme=dark] .quick-ticket-modal-context,:root[data-theme=dark] .quick-holding-create,:root[data-theme=dark] .quick-replies-modal-results,:root[data-theme=dark] .quick-replies-modal-preview,:root[data-theme=dark] .quick-reply-section-meta,:root[data-theme=dark] .quick-reply-manage,:root[data-theme=dark] .quick-reply-form,:root[data-theme=dark] .quick-replies-admin-form,:root[data-theme=dark] .quick-replies-admin-browser,:root[data-theme=dark] .profile-avatar-card,:root[data-theme=dark] .profile-details-grid span,:root[data-theme=dark] .profile-signature,:root[data-theme=dark] .visibility-editor,:root[data-theme=dark] .ticket-detail-panel,:root[data-theme=dark] .description-editor,:root[data-theme=dark] .ticket-fields-panel,:root[data-theme=dark] .pyrus-thread,:root[data-theme=dark] .pyrus-comment,:root[data-theme=dark] .shift-board-wrap,:root[data-theme=dark] .page-detail-body,:root[data-theme=dark] .thread-message,:root[data-theme=dark] .history-row{border-color:var(--dark-border-soft);background:var(--dark-surface);color:var(--dark-text);box-shadow:none}:root[data-theme=dark] .analytics-dashboard{background:var(--dark-bg-deep)}:root[data-theme=dark] .toolbar,:root[data-theme=dark] .filter-box,:root[data-theme=dark] .conversation-head,:root[data-theme=dark] .chat-legend-head,:root[data-theme=dark] .message-filter,:root[data-theme=dark] .composer,:root[data-theme=dark] .quick-replies-panel,:root[data-theme=dark] .quick-ticket,:root[data-theme=dark] .chat-sla-card,:root[data-theme=dark] .notification-dialog-head,:root[data-theme=dark] .modal-head,:root[data-theme=dark] .quick-replies-modal-actions,:root[data-theme=dark] .notification-tabs,:root[data-theme=dark] .assistant-head,:root[data-theme=dark] .assistant-form,:root[data-theme=dark] .assistant-sources,:root[data-theme=dark] .ticket-page-head,:root[data-theme=dark] .ticket-detail-head,:root[data-theme=dark] .settings-tabs,:root[data-theme=dark] .tabs,:root[data-theme=dark] .thread-composer{border-color:var(--dark-border-soft);background:var(--dark-surface)}:root[data-theme=dark] .ticket-comment-draft-attachment{border-color:var(--dark-border-soft);background:var(--dark-surface-soft);color:var(--dark-muted)}:root[data-theme=dark] .ticket-comment-draft-attachment>img,:root[data-theme=dark] .ticket-comment-draft-attachment>svg{background:var(--dark-surface-2)}:root[data-theme=dark] .ticket-comment-draft-attachment strong{color:var(--dark-text)}:root[data-theme=dark] .pyrus-comment.operator{border-color:#4adeeb52;background:#22616f85}:root[data-theme=dark] .pyrus-fields-card{border-color:var(--dark-border-soft)}:root[data-theme=dark] .pyrus-fields-grid div,:root[data-theme=dark] .pyrus-fields-meta span{border-color:var(--dark-border-soft);background:var(--dark-surface-soft)}:root[data-theme=dark] .pyrus-fields-grid dt,:root[data-theme=dark] .pyrus-fields-meta,:root[data-theme=dark] .pyrus-fields-grid dd.empty{color:var(--dark-muted)}:root[data-theme=dark] .pyrus-fields-grid dd{color:var(--dark-text)}:root[data-theme=dark] .pyrus-attachment,:root[data-theme=dark] .pyrus-image-attachment,:root[data-theme=dark] .pyrus-audio-attachment,:root[data-theme=dark] .pyrus-file-chips button{border-color:var(--dark-border-soft);background:var(--dark-surface-soft);color:var(--dark-text)}:root[data-theme=dark] .pyrus-image-attachment>a{background:var(--dark-surface)}:root[data-theme=dark] .pyrus-image-attachment strong{color:var(--dark-text)}:root[data-theme=dark] .pyrus-image-attachment small,:root[data-theme=dark] .pyrus-audio-head small,:root[data-theme=dark] .pyrus-audio-empty{color:var(--dark-muted)}:root[data-theme=dark] .search,:root[data-theme=dark] .icon,:root[data-theme=dark] .secondary,:root[data-theme=dark] .button.secondary,:root[data-theme=dark] .file-button,:root[data-theme=dark] .voice-recorder-actions button,:root[data-theme=dark] .profile-card,:root[data-theme=dark] .mobile-profile-button,:root[data-theme=dark] .quick-reply-sections button,:root[data-theme=dark] .quick-reply-mini-actions button,:root[data-theme=dark] .quick-reply-form-actions button:not(.primary),:root[data-theme=dark] .quick-replies-admin-actions button:not(.primary),:root[data-theme=dark] .actions button,:root[data-theme=dark] .inline-comment button,:root[data-theme=dark] .inline-create button,:root[data-theme=dark] .table.simple button,:root[data-theme=dark] .message-actions button,:root[data-theme=dark] .modal-actions button:not(.primary),:root[data-theme=dark] .quick-holding-actions button:not(.primary),:root[data-theme=dark] .notification-tabs button,:root[data-theme=dark] .settings-tabs button,:root[data-theme=dark] .sound-upload,:root[data-theme=dark] .shift-toolbar button:not(.icon),:root[data-theme=dark] .shift-type-filter,:root[data-theme=dark] .shift-reset-filter,:root[data-theme=dark] .sla-save-button,:root[data-theme=dark] .ticket-chat-buttons button,:root[data-theme=dark] .visibility-mode,:root[data-theme=dark] .visibility-mode button,:root[data-theme=dark] .visibility-bulk-actions button,:root[data-theme=dark] .tabs button,:root[data-theme=dark] .mention-suggest button{border-color:var(--dark-border);background:var(--dark-surface-soft);color:var(--dark-text)}:root[data-theme=dark] .secondary:hover,:root[data-theme=dark] .button.secondary:hover{border-color:var(--dark-accent);background:var(--dark-accent-soft)}:root[data-theme=dark] .ticket-close-task-button{border-color:#4ade806b;background:#14532d47;color:#bbf7d0}:root[data-theme=dark] .ticket-close-task-button:hover,:root[data-theme=dark] .ticket-close-task-button:focus-visible{border-color:#4ade80b8;background:#1665346b}:root[data-theme=dark] .search-clear-button{color:var(--dark-muted-strong)}:root[data-theme=dark] .search-clear-button:hover,:root[data-theme=dark] .search-clear-button:focus-visible{background:#45c9ed24;color:var(--dark-text)}:root[data-theme=dark] .chat-row,:root[data-theme=dark] .chat-legend-row,:root[data-theme=dark] .notification-row,:root[data-theme=dark] .rank-row,:root[data-theme=dark] .attention-chat,:root[data-theme=dark] .ticket-color-legend span,:root[data-theme=dark] .assistant-message,:root[data-theme=dark] .assistant-web-row,:root[data-theme=dark] .visibility-chat-row,:root[data-theme=dark] .ticket-row,:root[data-theme=dark] .table.simple>div,:root[data-theme=dark] .audit-table>div,:root[data-theme=dark] .dictionary-row,:root[data-theme=dark] .chat-sla-metrics span,:root[data-theme=dark] .quick-reply-card,:root[data-theme=dark] .quick-replies-section-row,:root[data-theme=dark] .quick-replies-snippet-card,:root[data-theme=dark] .quick-reply-media-item,:root[data-theme=dark] .quick-reply-preview-text,:root[data-theme=dark] .quick-reply-preview-media-card,:root[data-theme=dark] .quick-reply-result-section,:root[data-theme=dark] .ticket-page-summary span,:root[data-theme=dark] .ticket-share-card,:root[data-theme=dark] .ticket-chat-actions,:root[data-theme=dark] .voice-recorder-panel,:root[data-theme=dark] .pending-attachment,:root[data-theme=dark] .attachment-card,:root[data-theme=dark] .attachment-audio,:root[data-theme=dark] .attachment-video{border-color:var(--dark-border-soft);background:var(--dark-surface-soft);color:var(--dark-text)}:root[data-theme=dark] .voice-recorder-panel.recording,:root[data-theme=dark] .voice-record-trigger.active{border-color:#ff6b6b6b;background:#ff6b6b1c;color:#ffb4b4}:root[data-theme=dark] .voice-recorder-actions .primary{border-color:transparent;background:var(--dark-accent);color:#061116}:root[data-theme=dark] .shift-corner,:root[data-theme=dark] .shift-date-head,:root[data-theme=dark] .shift-total-head,:root[data-theme=dark] .shift-coverage-label,:root[data-theme=dark] .shift-user-cell{border-color:var(--dark-border-soft);background:#10242b}:root[data-theme=dark] .shift-cell,:root[data-theme=dark] .shift-coverage-cell,:root[data-theme=dark] .shift-coverage-total,:root[data-theme=dark] .shift-total-cell,:root[data-theme=dark] .shift-mobile-coverage-card,:root[data-theme=dark] .shift-mobile-user-card,:root[data-theme=dark] .shift-mobile-date-chip,:root[data-theme=dark] .shift-mobile-cell{border-color:var(--dark-border-soft);background:#0f2229;color:var(--dark-text)}:root[data-theme=dark] .shift-mobile-section-head span,:root[data-theme=dark] .shift-mobile-user-head span,:root[data-theme=dark] .shift-mobile-date-chip span,:root[data-theme=dark] .shift-mobile-date-chip em,:root[data-theme=dark] .shift-mobile-cell span,:root[data-theme=dark] .shift-mobile-cell small{color:var(--dark-muted)}:root[data-theme=dark] .shift-mobile-section-head b,:root[data-theme=dark] .shift-mobile-user-head b{border-color:var(--dark-border);background:var(--dark-surface-soft);color:var(--dark-muted-strong)}:root[data-theme=dark] .shift-summary .metric{border-color:#45c9ed3d;background:linear-gradient(180deg,#45c9ed1a,#0f2229eb);color:var(--dark-text)}:root[data-theme=dark] .shift-summary .metric:nth-child(2){border-color:#86efac3d;background:linear-gradient(180deg,#22c55e1a,#0f2229eb)}:root[data-theme=dark] .shift-summary .metric:nth-child(3){border-color:#ffc85a47;background:linear-gradient(180deg,#ffc85a1a,#0f2229eb)}:root[data-theme=dark] .shift-summary .metric:nth-child(4){border-color:#94a3b83d;background:linear-gradient(180deg,#94a3b817,#0f2229eb)}:root[data-theme=dark] .shift-summary .metric span{color:var(--dark-muted)}:root[data-theme=dark] .shift-summary .metric:nth-child(1) strong{color:var(--dark-accent)}:root[data-theme=dark] .shift-summary .metric:nth-child(2) strong{color:#86efac}:root[data-theme=dark] .shift-summary .metric:nth-child(3) strong{color:var(--dark-warning)}:root[data-theme=dark] .shift-summary .metric:nth-child(4) strong{color:var(--dark-muted-strong)}:root[data-theme=dark] .quick-replies-page-summary .metric{border-color:#45c9ed38;background:linear-gradient(180deg,#45c9ed1a,#0f2229f0),var(--dark-surface-soft);color:var(--dark-text);box-shadow:inset 0 1px #e8f2f60a}:root[data-theme=dark] .quick-replies-page-summary .metric:nth-child(2){border-color:#86efac38;background:linear-gradient(180deg,#22c55e1a,#0f2229f0),var(--dark-surface-soft)}:root[data-theme=dark] .quick-replies-page-summary .metric:nth-child(3){border-color:#ffc85a3d;background:linear-gradient(180deg,#ffc85a1a,#0f2229f0),var(--dark-surface-soft)}:root[data-theme=dark] .quick-replies-page-summary .metric:nth-child(4){border-color:#a88bfa3d;background:linear-gradient(180deg,#a88bfa1c,#0f2229f0),var(--dark-surface-soft)}:root[data-theme=dark] .quick-replies-page-summary .metric span{color:var(--dark-muted)}:root[data-theme=dark] .quick-replies-page-summary .metric:nth-child(1) strong{color:var(--dark-accent)}:root[data-theme=dark] .quick-replies-page-summary .metric:nth-child(2) strong{color:#86efac}:root[data-theme=dark] .quick-replies-page-summary .metric:nth-child(3) strong{color:var(--dark-warning)}:root[data-theme=dark] .quick-replies-page-summary .metric:nth-child(4) strong{color:#c4b5fd}:root[data-theme=dark] .shift-date-head.weekend,:root[data-theme=dark] .shift-coverage-cell.weekend,:root[data-theme=dark] .shift-cell.weekend.shift-empty,:root[data-theme=dark] .shift-mobile-date-chip.weekend,:root[data-theme=dark] .shift-mobile-cell.weekend.shift-empty{background:#1e2519}:root[data-theme=dark] .shift-coverage-cell.gap,:root[data-theme=dark] .shift-mobile-date-chip.gap{border-color:#ff6b6b6b;background:#351821;color:var(--dark-danger)}:root[data-theme=dark] .shift-legend-item{border-color:var(--dark-border);background:var(--dark-surface-soft)}:root[data-theme=dark] .shift-cell.shift-day,:root[data-theme=dark] .shift-mobile-cell.shift-day,:root[data-theme=dark] .shift-legend-item.shift-day{border-color:#45c9ed57;background:#153846;color:var(--dark-accent)}:root[data-theme=dark] .shift-cell.shift-late,:root[data-theme=dark] .shift-mobile-cell.shift-late,:root[data-theme=dark] .shift-legend-item.shift-late{border-color:#9775fa5c;background:#251f3b;color:#b7a6ff}:root[data-theme=dark] .shift-cell.shift-night,:root[data-theme=dark] .shift-mobile-cell.shift-night,:root[data-theme=dark] .shift-legend-item.shift-night{border-color:#536475;background:#182531;color:#d2dde8}:root[data-theme=dark] .shift-cell.shift-off,:root[data-theme=dark] .shift-mobile-cell.shift-off,:root[data-theme=dark] .shift-legend-item.shift-off{border-color:var(--dark-border);background:#16242b;color:var(--dark-muted)}:root[data-theme=dark] .shift-cell.shift-vacation,:root[data-theme=dark] .shift-mobile-cell.shift-vacation,:root[data-theme=dark] .shift-legend-item.shift-vacation{border-color:#75d18b5c;background:#173521;color:#75d18b}:root[data-theme=dark] .shift-cell.shift-sick,:root[data-theme=dark] .shift-mobile-cell.shift-sick,:root[data-theme=dark] .shift-legend-item.shift-sick{border-color:#ff6b6b6b;background:#351821;color:var(--dark-danger)}:root[data-theme=dark] .shift-cell.shift-training,:root[data-theme=dark] .shift-mobile-cell.shift-training,:root[data-theme=dark] .shift-legend-item.shift-training{border-color:#ffc85a5c;background:#312814;color:var(--dark-warning)}:root[data-theme=dark] .shift-cell.shift-custom,:root[data-theme=dark] .shift-mobile-cell.shift-custom,:root[data-theme=dark] .shift-legend-item.shift-custom{border-color:#3dd6c757;background:#12352f;color:#5eead4}:root[data-theme=dark] .analytics-kpi-icon{background:var(--dark-accent-soft);color:var(--dark-accent)}:root[data-theme=dark] .analytics-kpi.good .analytics-kpi-icon{background:#2f9e4429;color:#75d18b}:root[data-theme=dark] .analytics-kpi.warn .analytics-kpi-icon{background:#ffc85a21;color:var(--dark-warning)}:root[data-theme=dark] .analytics-kpi.danger .analytics-kpi-icon{background:#ff6b6b24;color:var(--dark-danger)}:root[data-theme=dark] .analytics-kpi-action:hover,:root[data-theme=dark] .analytics-kpi-action:focus-visible{border-color:#45c9ed6b;background:#18333d}:root[data-theme=dark] .analytics-kpi-action:hover strong,:root[data-theme=dark] .analytics-kpi-action:focus-visible strong{color:var(--dark-accent)}:root[data-theme=dark] .analytics-kpi-action:focus-visible{outline-color:#45c9ed57}:root[data-theme=dark] .analytics-health span,:root[data-theme=dark] .analytics-section-head span,:root[data-theme=dark] .analytics-feed span,:root[data-theme=dark] .rank-row small,:root[data-theme=dark] .analytics-bar small,:root[data-theme=dark] .analytics-kpi span,:root[data-theme=dark] .analytics-kpi small,:root[data-theme=dark] .attention-chat small,:root[data-theme=dark] .my-dashboard-head>div:first-child span,:root[data-theme=dark] .my-dashboard-period small,:root[data-theme=dark] .my-dashboard-column span,:root[data-theme=dark] .my-dashboard-chart-legend,:root[data-theme=dark] .quick-replies-head span,:root[data-theme=dark] .quick-reply-section-meta span,:root[data-theme=dark] .quick-reply-card p,:root[data-theme=dark] .quick-reply-preview-head>div>span,:root[data-theme=dark] .quick-reply-preview-media-card span,:root[data-theme=dark] .quick-reply-preview-media-card small,:root[data-theme=dark] .quick-replies-admin-form span,:root[data-theme=dark] .quick-replies-admin-toolbar span,:root[data-theme=dark] .quick-replies-section-row span,:root[data-theme=dark] .quick-replies-section-row small,:root[data-theme=dark] .quick-replies-snippet-card span,:root[data-theme=dark] .quick-replies-snippet-card p,:root[data-theme=dark] .quick-reply-empty-tab{color:var(--dark-muted)}:root[data-theme=dark] .analytics-track{background:#203b45}:root[data-theme=dark] .analytics-bar.analytics-action:hover .analytics-bar-head strong,:root[data-theme=dark] .analytics-bar.analytics-action:focus-visible .analytics-bar-head strong,:root[data-theme=dark] .rank-row-action:hover strong,:root[data-theme=dark] .rank-row-action:focus-visible strong,:root[data-theme=dark] .attention-chat-action:hover strong,:root[data-theme=dark] .attention-chat-action:focus-visible strong{color:var(--dark-accent)}:root[data-theme=dark] .analytics-bar.analytics-action:focus-visible,:root[data-theme=dark] .rank-row-action:focus-visible,:root[data-theme=dark] .attention-chat-action:focus-visible{outline-color:#45c9ed57}:root[data-theme=dark] .rank-row-action:hover,:root[data-theme=dark] .rank-row-action:focus-visible,:root[data-theme=dark] .attention-chat-action:hover,:root[data-theme=dark] .attention-chat-action:focus-visible{border-color:#45c9ed6b;background:#18333d}:root[data-theme=dark] .operator-load-row.danger{border-color:#ff6b6b6b;background:#351821}:root[data-theme=dark] .analytics-chart{border-color:var(--dark-border-soft);background:#10242b}:root[data-theme=dark] .my-dashboard{background:radial-gradient(circle at 18% 0%,rgba(69,201,237,.13),transparent 28%),var(--dark-bg-deep)}:root[data-theme=dark] .my-dashboard-presets{border-color:var(--dark-border);background:var(--dark-surface)}:root[data-theme=dark] .my-dashboard-presets button{color:var(--dark-muted-strong)}:root[data-theme=dark] .my-dashboard-presets button.active{background:linear-gradient(135deg,var(--dark-accent-strong),var(--dark-accent));color:#061318}:root[data-theme=dark] .analytics-column span{color:var(--dark-muted)}:root[data-theme=dark] .rank-row b{background:var(--dark-bg-deep);color:var(--dark-text)}:root[data-theme=dark] .analytics-feed>div{border-bottom-color:var(--dark-border-soft)}:root[data-theme=dark] .attention-chat.critical{border-color:#ff6b6b6b;background:#351821}:root[data-theme=dark] .attention-chat.needs_attention{border-color:#ffc85a61;background:#312814}:root[data-theme=dark] .attention-chat.unbound{border-color:#5eead452;background:#12352f}:root[data-theme=dark] .attention-chat-action:hover,:root[data-theme=dark] .attention-chat-action:focus-visible{border-color:#45c9ed6b;background:#18333d}:root[data-theme=dark] .chat-row:hover,:root[data-theme=dark] .mini-ticket:hover,:root[data-theme=dark] .mini-ticket:focus-visible,:root[data-theme=dark] .client-row:hover,:root[data-theme=dark] .client-row:focus-visible,:root[data-theme=dark] .holding-row:hover,:root[data-theme=dark] .holding-row:focus-visible,:root[data-theme=dark] .ticket-chat-buttons button:hover,:root[data-theme=dark] .ticket-chat-buttons button:focus-visible,:root[data-theme=dark] .table.simple.users-table>div.selected,:root[data-theme=dark] .ticket-row.selected{border-color:var(--dark-accent);background:#173f4b}:root[data-theme=dark] .chat-row.pinned{background:#1b302f}:root[data-theme=dark] .chat-inline-pin{color:var(--dark-warning)}:root[data-theme=dark] .chat-unread-badge{background:var(--dark-danger);box-shadow:0 8px 20px #ff6b6b38;color:#23070a}:root[data-theme=dark] .mobile-context-trigger{border-color:var(--dark-border);background:#132b34;color:var(--dark-muted-strong)}:root[data-theme=dark] .search-highlight{background:linear-gradient(180deg,transparent 42%,rgba(255,200,90,.48) 42%);color:#fff4c2}.chat-row.active .search-highlight,:root[data-theme=dark] .chat-row.active .search-highlight{background:linear-gradient(180deg,transparent 36%,rgba(255,232,117,.9) 36%);color:#061318}:root[data-theme=dark] .chat-pin-button:hover,:root[data-theme=dark] .chat-pin-button:focus-visible,:root[data-theme=dark] .chat-pin-button.active,:root[data-theme=dark] .chat-head-pin.active{border-color:#ffc85a85;background:#ffc85a1f;color:var(--dark-warning)}:root[data-theme=dark] .mobile-context-trigger:hover,:root[data-theme=dark] .mobile-context-trigger:focus-visible{border-color:var(--dark-accent);background:#183f4b;color:var(--dark-accent)}:root[data-theme=dark] .ticket-color-legend i.normal{border-color:var(--dark-border-soft);background:var(--dark-surface-soft)}:root[data-theme=dark] .ticket-color-legend i.sla-bad{border-color:#ff6b6b6b;background:#351821}:root[data-theme=dark] .ticket-quick-filter{border-color:var(--dark-border);background:var(--dark-surface-2);color:var(--dark-muted-strong)}:root[data-theme=dark] .ticket-quick-filter:hover,:root[data-theme=dark] .ticket-quick-filter:focus-visible{border-color:#45c9ed6b;background:#18333d;color:var(--dark-accent)}:root[data-theme=dark] .ticket-quick-filter.active{border-color:#45c9ed80;background:#45c9ed29;color:var(--dark-accent);box-shadow:none}:root[data-theme=dark] .ticket-quick-filter.muted{color:var(--dark-muted)}:root[data-theme=dark] .ticket-quick-filter.muted.active{border-color:var(--dark-border-soft);background:var(--dark-surface-soft);color:var(--dark-muted-strong)}:root[data-theme=dark] .ticket-quick-count{border-color:var(--dark-surface-2);background:var(--dark-danger);color:#23070a;box-shadow:0 8px 18px #ff6b6b33}:root[data-theme=dark] .ticket-quick-count.empty{border-color:var(--dark-border-soft);background:var(--dark-surface-soft);color:var(--dark-muted-strong);box-shadow:none}:root[data-theme=dark] .ticket-quick-filter.active .ticket-quick-count{border-color:#18333d}:root[data-theme=dark] .ticket-quick-filter.active .ticket-quick-count.empty{border-color:var(--dark-border-soft);background:#8fb0bd29;color:var(--dark-muted-strong)}:root[data-theme=dark] .ticket-table-head{border-color:var(--dark-border);background:var(--dark-surface-2);box-shadow:0 7px 16px #00000047}:root[data-theme=dark] .ticket-table-filter-cell select,:root[data-theme=dark] .ticket-column-search,:root[data-theme=dark] .ticket-column-check,:root[data-theme=dark] .ticket-filter-reset-button,:root[data-theme=dark] .ticket-filter-multiselect-trigger,:root[data-theme=dark] .ticket-filter-multiselect-panel,:root[data-theme=dark] .ticket-filter-multiselect-search{border-color:var(--dark-border);background-color:var(--dark-surface);color:var(--dark-muted-strong)}:root[data-theme=dark] .ticket-column-search input,:root[data-theme=dark] .ticket-filter-multiselect-search input{color:var(--dark-text)}:root[data-theme=dark] .ticket-column-search input::placeholder,:root[data-theme=dark] .ticket-filter-results{color:var(--dark-muted)}:root[data-theme=dark] .ticket-table-filter-cell select.is-active,:root[data-theme=dark] .ticket-column-search.is-active,:root[data-theme=dark] .ticket-column-check.is-active,:root[data-theme=dark] .ticket-filter-multiselect-trigger.is-active{border-color:#45c9ed94;background-color:var(--dark-accent-soft);color:var(--dark-accent);box-shadow:none}:root[data-theme=dark] .ticket-sort-button:hover,:root[data-theme=dark] .ticket-sort-button:focus-visible,:root[data-theme=dark] .ticket-sort-button.is-active,:root[data-theme=dark] .ticket-sort-direction button.is-active{background:var(--dark-accent-soft);color:var(--dark-accent);box-shadow:none}:root[data-theme=dark] .ticket-sort-direction{border-color:var(--dark-border);background:var(--dark-surface-2)}:root[data-theme=dark] .ticket-sort-direction button{color:var(--dark-muted-strong)}:root[data-theme=dark] .ticket-sort-direction button:hover:not(:disabled),:root[data-theme=dark] .ticket-sort-direction button:focus-visible{background:var(--dark-surface);color:var(--dark-accent)}:root[data-theme=dark] .ticket-filter-multiselect-options>label{color:var(--dark-text)}:root[data-theme=dark] .ticket-filter-multiselect-options>label:hover,:root[data-theme=dark] .ticket-filter-multiselect-options>label.is-selected{border-color:#45c9ed61;background:var(--dark-accent-soft)}:root[data-theme=dark] .ticket-filter-multiselect-empty,:root[data-theme=dark] .ticket-filter-multiselect-actions button:disabled{color:var(--dark-muted)}:root[data-theme=dark] .ticket-filter-multiselect-actions button,:root[data-theme=dark] .ticket-filter-multiselect-done{color:var(--dark-accent)}:root[data-theme=dark] .ticket-filter-multiselect-done{border-color:#45c9ed6b;background:var(--dark-accent-soft)}:root[data-theme=dark] .ticket-filter-reset-button:not(:disabled):hover,:root[data-theme=dark] .ticket-filter-reset-button:not(:disabled):focus-visible{border-color:#ff6b6b85;background:#ff6b6b1a;color:var(--dark-danger)}:root[data-theme=dark] .ticket-filter-active-count{border-color:var(--dark-surface-2);background:var(--dark-accent);color:#061318}:root[data-theme=dark][data-theme-variant=contrast-dark] .ticket-table-head,:root[data-theme=dark][data-theme-variant=contrast-dark] .ticket-table-filter-cell select,:root[data-theme=dark][data-theme-variant=contrast-dark] .ticket-column-search,:root[data-theme=dark][data-theme-variant=contrast-dark] .ticket-column-check,:root[data-theme=dark][data-theme-variant=contrast-dark] .ticket-filter-reset-button,:root[data-theme=dark][data-theme-variant=contrast-dark] .ticket-filter-multiselect-trigger,:root[data-theme=dark][data-theme-variant=contrast-dark] .ticket-filter-multiselect-panel,:root[data-theme=dark][data-theme-variant=contrast-dark] .ticket-filter-multiselect-search{border-color:#5b7280}:root[data-theme=dark][data-theme-variant=contrast-dark] .ticket-sort-direction{border-color:#5b7280}:root[data-theme=dark] .chat-row.active{background:linear-gradient(135deg,#2a7890,#24647a);color:#f6fcff}:root[data-theme=dark] .chat-row.active .chat-meta,:root[data-theme=dark] .chat-row.active .chat-preview,:root[data-theme=dark] .chat-row.active .chat-last-message-time{color:#c4e7f1}:root[data-theme=dark] .chat-draft-preview,:root[data-theme=dark] .chat-draft-preview strong{color:#ffaaa2}.chat-row.active .chat-draft-preview,.chat-row.active .chat-draft-preview strong,:root[data-theme=dark] .chat-row.active .chat-draft-preview,:root[data-theme=dark] .chat-row.active .chat-draft-preview strong{color:#fff0a8}:root[data-theme=dark][data-theme-variant=contrast-dark] .chat-draft-preview,:root[data-theme=dark][data-theme-variant=contrast-dark] .chat-draft-preview strong{color:#ffb4ab}:root[data-theme=dark][data-theme-variant=contrast-dark] .chat-row.active .chat-draft-preview,:root[data-theme=dark][data-theme-variant=contrast-dark] .chat-row.active .chat-draft-preview strong{color:#fff0a8}:root[data-theme=dark] .chat-row.active .chat-unanswered-badge{border-color:#e3f5ff61;background:#e3f5ff29;color:#f6fcff}.chat-row.active .chat-questions-resolved-tag,:root[data-theme=dark] .chat-row.active .chat-questions-resolved-tag{border-color:#dcfce785;background:#dcfce72e;color:#f0fdf4}:root[data-theme=dark] .filter-box,:root[data-theme=dark] .notification-tabs,:root[data-theme=dark] .assistant-messages,:root[data-theme=dark] .assistant-web-row,:root[data-theme=dark] .message-filter,:root[data-theme=dark] .visibility-editor{background:#10242b}:root[data-theme=dark] .filter-box.collapsed:hover,:root[data-theme=dark] .filter-box.collapsed:focus-visible,:root[data-theme=dark] .chat-filter-toggle.active{border-color:#45c9ed6b;background:var(--dark-accent-soft);color:var(--dark-accent)}:root[data-theme=dark] .messages{background:linear-gradient(rgba(69,201,237,.025) 1px,transparent 1px),linear-gradient(90deg,rgba(69,201,237,.02) 1px,transparent 1px),linear-gradient(180deg,#09181e,#071116);background-size:24px 24px,24px 24px,auto}:root[data-theme=dark] .messages-history-state{border-color:#45c9ed3d;background:#0e232bdb;color:var(--dark-muted-strong)}:root[data-theme=dark] .scroll-bottom-button{border-color:#45c9ed57;background:#0e232beb;color:var(--dark-accent);box-shadow:0 16px 34px #00000057}:root[data-theme=dark] .scroll-bottom-button:hover,:root[data-theme=dark] .scroll-bottom-button:focus-visible{border-color:#45c9edad;background:#45c9ed24;color:#f5fcff}:root[data-theme=dark] .my-dashboard-column-bars .message-bar,:root[data-theme=dark] .my-dashboard-chart-legend .message-bar{background:var(--dark-accent)}:root[data-theme=dark] .my-dashboard-column-bars .ticket-bar,:root[data-theme=dark] .my-dashboard-chart-legend .ticket-bar{background:#2f9e44}:root[data-theme=dark] .message{border-color:var(--dark-border-soft);background:#18343d;color:var(--dark-text);box-shadow:0 10px 30px #0000002e}:root[data-theme=dark] .message.incoming{background:#17313a}:root[data-theme=dark] .message.outgoing,:root[data-theme=dark] .assistant-message.user{border-color:#45c9ed47;background:#1f5261}:root[data-theme=dark] .message-meta,:root[data-theme=dark] .message-delivery-status{color:var(--dark-muted-strong)}:root[data-theme=dark] .message-delivery-status.sent{color:#8ee0b0}:root[data-theme=dark] .message-delivery-status.failed{color:#ff9b94}:root[data-theme=dark] .message-upload-progress-track{background:#45c9ed33}:root[data-theme=dark] .message-upload-progress{background:var(--dark-accent)}:root[data-theme=dark][data-theme-variant=contrast-dark] .message-upload-progress{background:#8be8ff}:root[data-theme=dark] .message-author-name[data-author-color="0"]{color:#fda4af}:root[data-theme=dark] .message-author-name[data-author-color="1"]{color:#fdba74}:root[data-theme=dark] .message-author-name[data-author-color="2"]{color:#fde047}:root[data-theme=dark] .message-author-name[data-author-color="3"]{color:#bef264}:root[data-theme=dark] .message-author-name[data-author-color="4"]{color:#86efac}:root[data-theme=dark] .message-author-name[data-author-color="5"]{color:#5eead4}:root[data-theme=dark] .message-author-name[data-author-color="6"]{color:#7dd3fc}:root[data-theme=dark] .message-author-name[data-author-color="7"]{color:#93c5fd}:root[data-theme=dark] .message-author-name[data-author-color="8"]{color:#c4b5fd}:root[data-theme=dark] .message-author-name[data-author-color="9"]{color:#d8b4fe}:root[data-theme=dark] .message-author-name[data-author-color="10"]{color:#f9a8d4}:root[data-theme=dark] .message-author-name[data-author-color="11"]{color:#fca5a5}:root[data-theme=dark][data-theme-variant=contrast-dark] .message-author-name[data-author-color="0"]{color:#ffb3bd}:root[data-theme=dark][data-theme-variant=contrast-dark] .message-author-name[data-author-color="1"]{color:#ffc48c}:root[data-theme=dark][data-theme-variant=contrast-dark] .message-author-name[data-author-color="2"]{color:#ffe56b}:root[data-theme=dark][data-theme-variant=contrast-dark] .message-author-name[data-author-color="3"]{color:#d1fa8c}:root[data-theme=dark][data-theme-variant=contrast-dark] .message-author-name[data-author-color="4"]{color:#9cf5b9}:root[data-theme=dark][data-theme-variant=contrast-dark] .message-author-name[data-author-color="5"]{color:#72f2df}:root[data-theme=dark][data-theme-variant=contrast-dark] .message-author-name[data-author-color="6"]{color:#95dfff}:root[data-theme=dark][data-theme-variant=contrast-dark] .message-author-name[data-author-color="7"]{color:#abd2ff}:root[data-theme=dark][data-theme-variant=contrast-dark] .message-author-name[data-author-color="8"]{color:#d3c9ff}:root[data-theme=dark][data-theme-variant=contrast-dark] .message-author-name[data-author-color="9"]{color:#e4c8ff}:root[data-theme=dark][data-theme-variant=contrast-dark] .message-author-name[data-author-color="10"]{color:#fbd}:root[data-theme=dark][data-theme-variant=contrast-dark] .message-author-name[data-author-color="11"]{color:#ffb9b0}:root[data-theme=dark] .message-link{color:#7ddcff}:root[data-theme=dark] .message-link:hover,:root[data-theme=dark] .message-link:focus-visible{color:#c9f4ff}:root[data-theme=dark] .ticket-linked-message:hover,:root[data-theme=dark] .ticket-linked-message:focus-visible{border-color:#45c9ed9e;box-shadow:0 14px 32px #0000003d}:root[data-theme=dark] .ticket-linked-message.deleted-message{border-color:var(--dark-border);color:var(--dark-muted);background:#ffffff0a}:root[data-theme=dark] .ticket-linked-message.deleted-message:hover,:root[data-theme=dark] .ticket-linked-message.deleted-message:focus-visible{border-color:var(--dark-border);box-shadow:none}:root[data-theme=dark] .message.system,:root[data-theme=dark] .day-separator{border-color:var(--dark-border);background:#12272edb;color:var(--dark-muted-strong)}:root[data-theme=dark] .questions-resolved-tag{border-color:#35c97e70;background:#27ae6024;color:#8ee0b0}:root[data-theme=dark] .questions-resolved-tag.undo{border-color:#f5c45b7a;background:#f59f0024;color:#ffd37a}:root[data-theme=dark] .operator-mention-chip{border-color:#35c97e7a;background:#27ae6029;color:#94e4b5}:root[data-theme=dark] .operator-mention-chip.self{border-color:#45c9ed94;background:#45c9ed2e;color:var(--dark-accent)}:root[data-theme=dark] .message-reply-context{border-left-color:var(--dark-accent);background:#45c9ed1a;color:var(--dark-text)}:root[data-theme=dark] .message-forward-context{border-left-color:#f5c45b;background:#f5c45b1a;color:var(--dark-text)}:root[data-theme=dark] .message-forward-context-label{color:#ffd37a}:root[data-theme=dark] .message-forward-context small{color:var(--dark-muted-strong)}:root[data-theme=dark] .message-context-menu{border-color:var(--dark-border-soft);background:var(--dark-surface);box-shadow:0 18px 44px #00000052}:root[data-theme=dark] .message-context-menu button{color:var(--dark-text)}:root[data-theme=dark] .message-context-menu button:hover:not(:disabled),:root[data-theme=dark] .message-context-menu button:focus-visible{background:var(--dark-accent-soft);color:var(--dark-accent)}:root[data-theme=dark] .form-hint{color:var(--dark-muted-strong)}:root[data-theme=dark] .message-reply-context.clickable:hover,:root[data-theme=dark] .message-reply-context.clickable:focus-visible{background:#45c9ed29}:root[data-theme=dark] .message-reply-context-label{color:var(--dark-accent)}:root[data-theme=dark] .message-reply-context small,:root[data-theme=dark] .message-replied-marker small,:root[data-theme=dark] .replying span{color:var(--dark-muted-strong)}:root[data-theme=dark] .message-reply-context.missing{border-left-color:var(--dark-muted);background:#94a3b81f}:root[data-theme=dark] .message-replied-marker{border-color:#45c9ed47;background:#45c9ed1a;color:var(--dark-accent)}:root[data-theme=dark] .message-replied-marker:hover,:root[data-theme=dark] .message-replied-marker:focus-visible{background:#45c9ed29}:root[data-theme=dark] .message.reply-highlight{border-color:var(--dark-accent);box-shadow:0 0 0 3px #45c9ed33,0 12px 30px #00000038}:root[data-theme=dark] .replying button{background:#ffc85a24;color:var(--dark-warning)}:root[data-theme=dark] .drop-overlay{border-color:var(--dark-accent);background:#0f2d37eb;box-shadow:inset 0 0 0 1px #48bcd62e,0 18px 42px #00000052;color:var(--dark-accent)}:root[data-theme=dark] .drop-overlay.blocked{border-color:var(--dark-warning);background:#462f14f0;color:var(--dark-warning);box-shadow:inset 0 0 0 1px #ffc85a2e,0 18px 42px #0000005c}:root[data-theme=dark] .drop-overlay-icon{background:var(--dark-accent);color:#07161b}:root[data-theme=dark] .drop-overlay.blocked .drop-overlay-icon{background:var(--dark-warning);color:#241700}:root[data-theme=dark] .drop-overlay-copy span{color:var(--dark-muted)}:root[data-theme=dark] .drop-overlay.blocked .drop-overlay-copy span{color:#ffd98a}:root[data-theme=dark] .attachment-preview{border-color:var(--dark-border);background:#0f2229}:root[data-theme=dark] .attachment-card small,:root[data-theme=dark] .attachment-audio-head small,:root[data-theme=dark] .attachment-audio-empty,:root[data-theme=dark] .attachment-video-copy small,:root[data-theme=dark] .pending-attachment span,:root[data-theme=dark] .attachment-card.inactive,:root[data-theme=dark] .attachment-audio.inactive,:root[data-theme=dark] .theme-switch small{color:var(--dark-muted)}:root[data-theme=dark] .attachment-card.pdf{border-color:#ff867e73;background:#b423181a}:root[data-theme=dark] .attachment-file-kind{background:#d94b42;color:#fff}:root[data-theme=dark][data-theme-variant=contrast-dark] .attachment-card.pdf{border-color:#ff827a}:root[data-theme=dark] .attachment-video-open:hover,:root[data-theme=dark] .attachment-video-open:focus-visible{background:var(--dark-accent-soft)}:root[data-theme=dark] .attachment-video-play{border-color:#ffffffc7;background:#030e13d1;color:#fff}:root[data-theme=dark] .attachment-video-progress{background:var(--dark-accent);box-shadow:0 0 7px #44c2e9b8}:root[data-theme=dark][data-theme-variant=contrast-dark] .attachment-video-progress{background:#8deaff;box-shadow:none}:root[data-theme=dark] .attachment-video-open:hover .attachment-video-play,:root[data-theme=dark] .attachment-video-open:focus-visible .attachment-video-play{background:var(--dark-accent);color:#061318}:root[data-theme=dark][data-theme-variant=contrast-dark] .attachment-video{border-color:#77e2ff85}:root[data-theme=dark] .pending-thumb{background:#0d2027;color:var(--dark-muted-strong)}:root[data-theme=dark] .attachment-transcribe-button{border-color:#44c2e952;background:#44c2e91f;color:var(--dark-accent)}:root[data-theme=dark] .attachment-transcribe-button:hover:not(:disabled){border-color:#44c2e985;background:#44c2e92e}:root[data-theme=dark] .attachment-transcription{border-color:#44c2e93d;background:#44c2e914}:root[data-theme=dark] .attachment-transcription strong{color:var(--dark-accent)}:root[data-theme=dark] .attachment-transcription p{color:var(--dark-text)}:root[data-theme=dark] .attachment-transcription-error{color:#ffb4b4}:root[data-theme=dark] .badges b,:root[data-theme=dark] .ticket-pill,:root[data-theme=dark] .mention-chips button,:root[data-theme=dark] .mention-line span,:root[data-theme=dark] .notification-meta-line small,:root[data-theme=dark] .platform-badge.telegram,:root[data-theme=dark] .composer-autocorrect.active,:root[data-theme=dark] .topic-badge{background:var(--dark-accent-soft);color:var(--dark-accent)}:root[data-theme=dark] .autocorrect-status{border-color:#45c9ed4d;background:#45c9ed1a;color:var(--dark-accent)}:root[data-theme=dark] .autocorrect-status button{background:#45c9ed29;color:var(--dark-accent)}:root[data-theme=dark] .autocorrect-status button:hover,:root[data-theme=dark] .autocorrect-status button:focus-visible{background:#45c9ed3d}:root[data-theme=dark] .mention-suggestions{border-color:var(--dark-border);background:var(--dark-surface-2);box-shadow:0 16px 36px #0000005c}:root[data-theme=dark] .mention-suggestion{color:var(--dark-text)}:root[data-theme=dark] button.mention-suggestion:hover,:root[data-theme=dark] button.mention-suggestion:focus-visible{background:#45c9ed1f}:root[data-theme=dark] .mention-suggestion.operator{background:#27ae601f}:root[data-theme=dark] button.mention-suggestion.operator:hover,:root[data-theme=dark] button.mention-suggestion.operator:focus-visible{background:#27ae6038}:root[data-theme=dark] .mention-suggestion-group{color:var(--dark-muted)}:root[data-theme=dark] .mention-suggestion span,:root[data-theme=dark] .mention-suggestion.muted{color:var(--dark-muted)}:root[data-theme=dark] .platform-badge.max{background:#3a2d16;color:#ffd37a}:root[data-theme=dark] .platform-badge.pyrus{background:#22c55e24;color:#86efac}:root[data-theme=dark] .topic-badge.closed{background:#1a3139;color:var(--dark-muted)}:root[data-theme=dark] .ticket-checklist-assignee-block{border-color:var(--dark-border-soft);background:#38608829}:root[data-theme=dark] .ticket-checklist-assignee-block:hover,:root[data-theme=dark] .ticket-checklist-assignee-block:focus-visible{border-color:var(--dark-accent-strong);background:#45c9ed24}:root[data-theme=dark] .ticket-checklist-assignee-title{color:var(--dark-text)}:root[data-theme=dark] .ticket-checklist-assignee-item-title,:root[data-theme=dark] .ticket-checklist-assignee-item-overflow,:root[data-theme=dark] .ticket-assignee-checklists>small{color:var(--dark-muted)}:root[data-theme=dark] .ticket-checklist-assignee-item-time{color:#94a3b8}:root[data-theme=dark] .ticket-checklist-assignee-section{border-color:var(--dark-border-soft);background:#13253a}:root[data-theme=dark] .ticket-checklist-assignee-section-title{color:var(--dark-muted)}:root[data-theme=dark] .ticket-checklist-assignee-section-toggle{border-color:var(--dark-border-soft);background:#0f1d31;color:var(--dark-muted)}:root[data-theme=dark] .ticket-checklist-assignee-section-toggle:hover{border-color:#4c657a;color:#7ecbff}:root[data-theme=dark] .ticket-checklist-assignee-item-bullet{background:#7c8a98}:root[data-theme=dark] .ticket-checklist-assignee-item-executor{color:#9fb1c1}:root[data-theme=dark] .ticket-checklist-assignee-item.is-highlighted,:root[data-theme=dark] .ticket-checklist-assignee-item.is-matching{border-left-color:#f59e0b;background:linear-gradient(90deg,#fbbf2447,#fbbf241a)}:root[data-theme=dark] .ticket-checklist-assignee-item.is-highlighted:after,:root[data-theme=dark] .ticket-checklist-assignee-item.is-matching:after{background:#fbbf24cc}:root[data-theme=dark] .ticket-checklist-assignee-item.is-highlighted .ticket-checklist-assignee-item-bullet,:root[data-theme=dark] .ticket-checklist-assignee-item.is-matching .ticket-checklist-assignee-item-bullet{background:#f59e0b}:root[data-theme=dark] .ticket-checklist-assignee-item.is-highlighted .ticket-checklist-assignee-item-title,:root[data-theme=dark] .ticket-checklist-assignee-item.is-matching .ticket-checklist-assignee-item-title,:root[data-theme=dark] .ticket-checklist-assignee-item.is-completed .ticket-checklist-assignee-item-title,:root[data-theme=dark] .ticket-checklist-assignee-item.is-completed .ticket-checklist-assignee-item-time,:root[data-theme=dark] .ticket-checklist-assignee-item.is-completed .ticket-checklist-assignee-item-executor{color:#f8fafc}:root[data-theme=dark] .ticket-checklist-assignee-item.is-highlighted .ticket-checklist-assignee-item-executor,:root[data-theme=dark] .ticket-checklist-assignee-item.is-matching .ticket-checklist-assignee-item-executor{color:#f8fafc}:root[data-theme=dark] .ticket-checklist-assignee-item.is-completed{border-left-color:#22c55e;background:linear-gradient(90deg,#22c55e3d,#22c55e1a)}:root[data-theme=dark] .ticket-checklist-assignee-item.is-completed:after{background:#4ade80e6}:root[data-theme=dark] .ticket-checklist-assignee-item.is-completed .ticket-checklist-assignee-item-bullet{background:#4ade80}:root[data-theme=dark] .ticket-checklist-assignee-item.is-other:after{background:#94a3b873}:root[data-theme=dark] .ticket-checklist-assignee-item.is-other .ticket-checklist-assignee-item-title,:root[data-theme=dark] .ticket-checklist-assignee-item.is-other .ticket-checklist-assignee-item-executor{color:#d8e2ec}:root[data-theme=dark][data-theme-variant=contrast-dark] .ticket-checklist-assignee-block{border-color:#94a3b8;background:#102033}:root[data-theme=dark][data-theme-variant=contrast-dark] .ticket-checklist-assignee-block:hover,:root[data-theme=dark][data-theme-variant=contrast-dark] .ticket-checklist-assignee-block:focus-visible{border-color:#7dd3fc;background:#163652}:root[data-theme=dark][data-theme-variant=contrast-dark] .ticket-checklist-assignee-title,:root[data-theme=dark][data-theme-variant=contrast-dark] .ticket-checklist-assignee-item-title,:root[data-theme=dark][data-theme-variant=contrast-dark] .ticket-checklist-assignee-item-overflow,:root[data-theme=dark][data-theme-variant=contrast-dark] .ticket-assignee-checklists>small{color:#f8fafc}:root[data-theme=dark][data-theme-variant=contrast-dark] .ticket-checklist-assignee-item-time{color:#d8e2ec}:root[data-theme=dark][data-theme-variant=contrast-dark] .ticket-checklist-assignee-section{border-color:#94a3b8;background:#102033}:root[data-theme=dark][data-theme-variant=contrast-dark] .ticket-checklist-assignee-section-title{color:#e2e8f0}:root[data-theme=dark][data-theme-variant=contrast-dark] .ticket-checklist-assignee-section-toggle{border-color:#94a3b8;background:#0f1d32;color:#f8fafc}:root[data-theme=dark][data-theme-variant=contrast-dark] .ticket-checklist-assignee-section-toggle:hover{border-color:#e2e8f0;color:#fff}:root[data-theme=dark][data-theme-variant=contrast-dark] .ticket-checklist-assignee-item.is-highlighted,:root[data-theme=dark][data-theme-variant=contrast-dark] .ticket-checklist-assignee-item.is-matching{border-left-color:#f59e0b;background:linear-gradient(90deg,#fbbf2452,#fbbf2429)}:root[data-theme=dark][data-theme-variant=contrast-dark] .ticket-checklist-assignee-item.is-highlighted:after,:root[data-theme=dark][data-theme-variant=contrast-dark] .ticket-checklist-assignee-item.is-matching:after{background:#fbbf24}:root[data-theme=dark][data-theme-variant=contrast-dark] .ticket-checklist-assignee-item.is-highlighted .ticket-checklist-assignee-item-executor,:root[data-theme=dark][data-theme-variant=contrast-dark] .ticket-checklist-assignee-item.is-matching .ticket-checklist-assignee-item-executor,:root[data-theme=dark][data-theme-variant=contrast-dark] .ticket-checklist-assignee-item.is-completed .ticket-checklist-assignee-item-title,:root[data-theme=dark][data-theme-variant=contrast-dark] .ticket-checklist-assignee-item.is-completed .ticket-checklist-assignee-item-executor{color:#e0f2fe}:root[data-theme=dark][data-theme-variant=contrast-dark] .ticket-checklist-assignee-item.is-completed{border-left-color:#22c55e;background:linear-gradient(90deg,#22c55e52,#22c55e29)}:root[data-theme=dark][data-theme-variant=contrast-dark] .ticket-checklist-assignee-item.is-completed:after{background:#4ade80}:root[data-theme=dark][data-theme-variant=contrast-dark] .ticket-checklist-assignee-item.is-completed .ticket-checklist-assignee-item-bullet{background:#4ade80}:root[data-theme=dark][data-theme-variant=contrast-dark] .ticket-checklist-assignee-item.is-other{border-left-color:#94a3b8;background:#94a3b81f}:root[data-theme=dark][data-theme-variant=contrast-dark] .ticket-checklist-assignee-item.is-other:after{background:#94a3b8cc}:root[data-theme=dark] .ticket-duration-cell{color:var(--dark-text)}:root[data-theme=dark] .sla-rules-row{border-color:var(--dark-border-soft);background:var(--dark-surface-soft)}:root[data-theme=dark] .sla-rules-row span{color:var(--dark-muted)}:root[data-theme=dark] .ticket-solution-preview.empty{color:#6f929f}:root[data-theme=dark] .quick-ticket-client{color:var(--dark-muted-strong)}:root[data-theme=dark] .quick-ticket-client.empty{color:var(--dark-warning)}:root[data-theme=dark] .topic-tabs button{border-color:var(--dark-border);background:var(--dark-surface-soft);color:var(--dark-muted-strong)}:root[data-theme=dark] .topic-tabs button.active{border-color:var(--dark-accent);background:var(--dark-accent-soft);color:var(--dark-accent)}:root[data-theme=dark] .quick-reply-trigger.active,:root[data-theme=dark] .quick-reply-result.active,:root[data-theme=dark] .quick-reply-sections button.active,:root[data-theme=dark] .quick-replies-section-row.active{border-color:var(--dark-accent);background:var(--dark-accent-soft);color:var(--dark-accent)}:root[data-theme=dark] .quick-reply-tags b,:root[data-theme=dark] .quick-reply-sections button span{background:var(--dark-accent-soft);color:var(--dark-accent)}:root[data-theme=dark] .quick-reply-result-section{background:#10242b;color:var(--dark-muted-strong)}:root[data-theme=dark] .quick-replies-modal-results-head,:root[data-theme=dark] .quick-replies-modal-actions{border-color:var(--dark-border-soft)}:root[data-theme=dark] .quick-replies-modal-results-head span{color:var(--dark-muted)}:root[data-theme=dark] .visibility-controls>small{color:var(--dark-muted)}:root[data-theme=dark] .visibility-bulk-actions button:hover:not(:disabled),:root[data-theme=dark] .visibility-bulk-actions button:focus-visible{border-color:#45c9ed6b;background:var(--dark-accent-soft);color:var(--dark-accent)}:root[data-theme=dark] .quick-reply-media-summary,:root[data-theme=dark] .quick-reply-media-preview{background:#46ca7924;color:#74e39b}:root[data-theme=dark] .quick-reply-card:hover,:root[data-theme=dark] .quick-reply-card:focus-visible{border-color:#45c9ed6b;background:#18333d}:root[data-theme=dark] .quick-reply-preview-text p{color:var(--dark-text)}:root[data-theme=dark] .quick-reply-preview-media-frame{background:#10242b;color:var(--dark-accent)}:root[data-theme=dark] .quick-reply-preview-media-card a{color:var(--dark-accent)}:root[data-theme=dark] .quick-reply-preview-actions{border-top-color:var(--dark-border-soft)}:root[data-theme=dark] .quick-replies-admin-form label{color:var(--dark-muted-strong)}:root[data-theme=dark] .state{background:#1a3139;color:var(--dark-muted-strong)}:root[data-theme=dark] .state.needs_attention,:root[data-theme=dark] .chat-sla-status.warning,:root[data-theme=dark] .replying,:root[data-theme=dark] .info-note,:root[data-theme=dark] .notification-row.unread,:root[data-theme=dark] .metric.warn{border-color:#ffc85a61;background:#312814;color:var(--dark-warning)}:root[data-theme=dark] .state.unbound{border-color:#5eead452;background:#12352f;color:#5eead4}:root[data-theme=dark] .state.in_work{background:var(--dark-accent-soft);color:var(--dark-accent)}:root[data-theme=dark] .state.critical,:root[data-theme=dark] .chat-sla-status.critical,:root[data-theme=dark] .chat-row.critical,:root[data-theme=dark] .ticket-row.sla-bad,:root[data-theme=dark] .chat-legend-row.critical,:root[data-theme=dark] .metric.danger,:root[data-theme=dark] .assistant-error,:root[data-theme=dark] .error{border-color:#ff6b6b6b;background:#351821;color:#ffb3b3}:root[data-theme=dark] .chat-sla-status{border-color:#4ade8047;background:#13291d;color:#86efac}:root[data-theme=dark] .chat-sla-policy-row.default{border-color:#38bdf852;background:#102a3a}:root[data-theme=dark] .chat-sla-metrics strong{color:var(--dark-text)}:root[data-theme=dark] .chat-row.needs_attention{border-left-color:var(--dark-warning)}:root[data-theme=dark] .chat-last-message-time{color:var(--dark-muted)}:root[data-theme=dark] .chat-unanswered-badge{border-color:#38bdf857;background:#0e74903d;color:#7dd3fc}:root[data-theme=dark] .chat-unanswered-badge.warning{border-color:#facc1561;background:#854d0e52;color:#fde68a}:root[data-theme=dark] .chat-unanswered-badge.critical{border-color:#f871716b;background:#7f1d1d5c;color:#fecaca}:root[data-theme=dark] .chat-questions-resolved-tag{border-color:#4ade8057;background:#16653457;color:#bbf7d0}:root[data-theme=dark] .chat-row.unbound{border-left-color:#5eead4}:root[data-theme=dark] .chat-row.in_work{border-left-color:var(--dark-accent)}:root[data-theme=dark] .chat-row.critical{border-left-color:var(--dark-danger)}:root[data-theme=dark] .chat-legend-head p,:root[data-theme=dark] .chat-sla-settings-head p,:root[data-theme=dark] .dictionary-field small,:root[data-theme=dark] .chat-legend-row span{color:var(--dark-muted)}:root[data-theme=dark] .dictionary-field>span{color:var(--dark-text)}:root[data-theme=dark] .chat-legend-row>i{background:var(--dark-border);color:var(--dark-muted-strong)}:root[data-theme=dark] .chat-legend-row.needs_attention>i{background:var(--dark-warning)}:root[data-theme=dark] .chat-legend-row.unbound>i{background:#5eead4}:root[data-theme=dark] .chat-legend-row.in_work>i{background:var(--dark-accent)}:root[data-theme=dark] .chat-legend-row.critical>i{background:var(--dark-danger)}:root[data-theme=dark] .chat-legend-row.pinned{background:#1b302f}:root[data-theme=dark] .chat-legend-row.pinned>i{background:#ffc85a1f;color:var(--dark-warning)}:root[data-theme=dark][data-theme-variant=contrast-dark] .state,:root[data-theme=dark][data-theme-variant=contrast-dark] .chat-sla-status{border-color:var(--dark-border);background:#111827;color:var(--dark-muted-strong)}:root[data-theme=dark][data-theme-variant=contrast-dark] .nav-unread-badge{border:1px solid var(--dark-danger);background:#3b0a1a;color:#ffe4e6;box-shadow:none}:root[data-theme=dark][data-theme-variant=contrast-dark] .state.in_work,:root[data-theme=dark][data-theme-variant=contrast-dark] .state.unbound,:root[data-theme=dark][data-theme-variant=contrast-dark] .chat-sla-status,:root[data-theme=dark][data-theme-variant=contrast-dark] .chat-questions-resolved-tag,:root[data-theme=dark][data-theme-variant=contrast-dark] .questions-resolved-tag{border-color:var(--dark-accent);background:#083344;color:#a5f3fc}:root[data-theme=dark][data-theme-variant=contrast-dark] .state.needs_attention,:root[data-theme=dark][data-theme-variant=contrast-dark] .chat-sla-status.warning,:root[data-theme=dark][data-theme-variant=contrast-dark] .chat-unanswered-badge.warning,:root[data-theme=dark][data-theme-variant=contrast-dark] .notification-row.unread,:root[data-theme=dark][data-theme-variant=contrast-dark] .metric.warn{border-color:var(--dark-warning);background:#3f3200;color:#fef9c3}:root[data-theme=dark][data-theme-variant=contrast-dark] .state.critical,:root[data-theme=dark][data-theme-variant=contrast-dark] .chat-sla-status.critical,:root[data-theme=dark][data-theme-variant=contrast-dark] .chat-unanswered-badge.critical,:root[data-theme=dark][data-theme-variant=contrast-dark] .chat-row.critical,:root[data-theme=dark][data-theme-variant=contrast-dark] .ticket-row.sla-bad,:root[data-theme=dark][data-theme-variant=contrast-dark] .chat-legend-row.critical,:root[data-theme=dark][data-theme-variant=contrast-dark] .metric.danger,:root[data-theme=dark][data-theme-variant=contrast-dark] .assistant-error,:root[data-theme=dark][data-theme-variant=contrast-dark] .error{border-color:var(--dark-danger);background:#3b0a1a;color:#ffe4e6}:root[data-theme=dark] .chat-legend-row.muted>i,:root[data-theme=dark] .chat-mute-button:hover,:root[data-theme=dark] .chat-mute-button:focus-visible,:root[data-theme=dark] .chat-mute-button.active,:root[data-theme=dark] .chat-head-mute.active,:root[data-theme=dark] .mobile-chat-mute.active{border-color:#94a3b857;background:#1d3440;color:var(--dark-muted-strong)}:root[data-theme=dark] .chat-details-toggle:hover,:root[data-theme=dark] .chat-details-toggle:focus-visible,:root[data-theme=dark] .chat-details-toggle.active{border-color:#45c9ed75;background:var(--dark-accent-soft);color:var(--dark-accent)}:root[data-theme=dark] .chat-inline-muted{color:var(--dark-muted)}:root[data-theme=dark] .web-push-status-grid span{border-color:var(--dark-border);background:var(--dark-bg-deep)}:root[data-theme=dark] .web-push-status-grid strong{color:var(--dark-muted)}:root[data-theme=dark] .web-push-status-grid b{color:var(--dark-text)}:root[data-theme=dark] .settings-note.warning{border-color:#f5c56b59;background:#f5c56b1f;color:#ffd88a}:root[data-theme=dark] .settings-radio-group{border-color:var(--dark-border);background:#103a467a}:root[data-theme=dark] .settings-radio-group>strong,:root[data-theme=dark] .settings-radio-option{color:var(--dark-text)}:root[data-theme=dark] .settings-radio-option input{accent-color:var(--dark-accent)}:root[data-theme=dark] .notification-marker{background:var(--dark-border)}:root[data-theme=dark] .notification-row.unread .notification-marker{background:var(--dark-warning)}:root[data-theme=dark] .notification-title-line b{background:var(--dark-bg-deep);color:var(--dark-text)}:root[data-theme=dark] .notification-row-action{border-color:#45c9ed57;background:var(--dark-accent-soft);color:var(--dark-accent)}:root[data-theme=dark] .notification-row-action:disabled{border-color:var(--dark-border-soft);background:#10242b;color:var(--dark-muted)}:root[data-theme=dark] .toast-card{border-color:var(--dark-border);background:#12272efa;color:var(--dark-text);box-shadow:0 18px 50px #00000057}:root[data-theme=dark] .toast-card.actionable .toast-main:hover,:root[data-theme=dark] .toast-card.actionable .toast-main:focus-visible,:root[data-theme=dark] .toast-close:hover,:root[data-theme=dark] .toast-close:focus-visible{background:var(--dark-surface-soft);color:var(--dark-text)}:root[data-theme=dark] .toast-copy span,:root[data-theme=dark] .toast-copy small{color:var(--dark-muted)}:root[data-theme=dark] .toast-close{border-left-color:var(--dark-border-soft);color:var(--dark-muted)}:root[data-theme=dark] .toast-icon{background:var(--dark-accent-soft);color:var(--dark-accent)}:root[data-theme=dark] .toast-success .toast-icon{background:#22c55e29;color:#86efac}:root[data-theme=dark] .toast-error .toast-icon{background:#ff6b6b29;color:var(--dark-danger)}:root[data-theme=dark] .toast-warning .toast-icon{background:#ffc85a29;color:var(--dark-warning)}:root[data-theme=dark] .toast-notification .toast-icon{background:#7d5cff2e;color:#c4b5fd}:root[data-theme=dark] .toast-info .toast-icon{background:#2dd4bf29;color:#5eead4}:root[data-theme=dark] .assistant-launcher,:root[data-theme=dark] .theme-switch span{border-color:transparent;background:linear-gradient(135deg,var(--dark-accent-strong),var(--dark-accent));color:#061318;box-shadow:0 18px 44px #45c9ed33}:root[data-theme=dark] .theme-switch{border-color:#45c9ed47;background:radial-gradient(circle at 100% 0%,rgba(69,201,237,.18),transparent 36%),linear-gradient(135deg,#10242b,#17313a);color:var(--dark-text)}:root[data-theme=dark] .theme-choice{border-color:var(--dark-border-soft);background:var(--dark-surface);color:var(--dark-text)}:root[data-theme=dark] .theme-choice>span{background:var(--dark-accent-soft);color:var(--dark-accent)}:root[data-theme=dark] .theme-choice small{color:var(--dark-muted)}:root[data-theme=dark] .theme-choice input{accent-color:var(--dark-accent)}:root[data-theme=dark] .theme-choice.active{border-color:var(--dark-accent);background:var(--dark-surface-soft);box-shadow:inset 0 0 0 1px #45c9ed47}:root[data-theme=dark] .modal-overlay,:root[data-theme=dark] .notification-overlay{background:#030a0db8}:root[data-theme=dark] .media-preview-dialog,:root[data-theme=dark] pre{border-color:var(--dark-border);background:#071116;color:var(--dark-text)}:root[data-theme=dark] .media-preview-head{border-bottom-color:var(--dark-border-soft)}:root[data-theme=dark] .mobile-topbar{border-color:var(--dark-border-soft);background:var(--dark-surface);color:var(--dark-text)}:root[data-theme=dark] .mobile-topbar-title small{color:var(--dark-muted)}:root[data-theme=dark] .mobile-topbar-actions .icon.enabled{border-color:var(--dark-accent);background:var(--dark-accent-soft);color:var(--dark-accent)}:root[data-theme=dark] .mobile-nav-backdrop{background:#0000009e}:root[data-theme=dark] .internal-staff-badge{background:#3cd58b24;color:#8df0b6}:root[data-theme=dark] .internal-staff-head p,:root[data-theme=dark] .internal-staff-person span,:root[data-theme=dark] .internal-staff-person small{color:var(--dark-muted)}:root[data-theme=dark] .internal-staff-head>span{background:#26adcf24;color:var(--dark-accent)}:root[data-theme=dark] .internal-staff-row{border-color:var(--dark-border);background:#ffffff09}@media (max-width: 760px){.internal-staff-toolbar,.internal-staff-row,.internal-staff-row.candidate{grid-template-columns:minmax(0,1fr)}.internal-staff-head{display:grid}.internal-staff-row .row-actions{justify-content:flex-start}.public-ticket-page{padding:12px 8px}.public-ticket-card{padding:16px}.public-ticket-head,.public-ticket-grid,.public-ticket-meta,.ticket-share-card,.ticket-share-actions{grid-template-columns:minmax(0,1fr)}.public-ticket-head{display:grid}.ticket-share-actions>.secondary,.ticket-share-actions>.button.secondary{width:100%}}@media (max-width: 900px){.app-shell.section-chats,.app-shell.section-chats.nav-collapsed{height:100vh;height:100dvh;min-height:0;overflow:hidden}.app-shell.section-chats .app-content-column{min-height:0;display:flex;flex-direction:column;overflow:hidden;overscroll-behavior:none}.app-shell.section-chats .content{flex:1 1 0;width:100%;min-height:0;display:flex;flex-direction:column;overflow:hidden;overscroll-behavior:none}.app-shell.section-chats .ticket-reminder-ribbon{position:relative;top:auto;flex:0 0 auto;width:100%}.app-shell.section-chats .workspace,.app-shell.section-chats.ticket-ribbon-enabled .workspace{flex:1 1 0;width:100%;height:auto;min-height:0}.app-shell.section-chats .chat-list,.app-shell.section-chats .conversation,.app-shell.section-chats .side-panel{min-height:0}}